BrownyLogistics Reviews 888

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the efficient and timely delivery of their products, often noting that items arrived in perfect condition and were well-packaged. The staff is frequently highlighted for being professional, polite, and helpful, providing excellent customer service with clear and consistent communication throughout the shipping process. Reviewers appreciate the reliability and attention to detail, with many having used the service for several years due to its consistent high standards. However, some people were dissatisfied with the service, citing significant delays in delivery, with items not arriving for over nine months and poor communication regarding their whereabouts. These customers also reported unhelpful and dismissive customer service, with one instance where they were told to pick up items from a warehouse despite paying for door-to-door delivery. Additionally, some reviewers experienced longer than expected transit times to Ghana, which they found unacceptable.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the timely and quick delivery... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, reliability, and... See more

Product

People report positive experiences with product, with many customers stating that their items arrived intact... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as lovely, professional, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent and amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Browny Logistics Company. They arrived right on time to collect, their staff are neat, professional, and very polite, unlike other companies I have used previously. I ju... See more

Company replied

Rated 5 out of 5 stars

Amazing service and quick delivery. This was last minute booking and wasn’t sure shipping was going to arrive before Christmas due to peak season. Goods collected on 31/10 and arrived in Kumasi 17/... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience working with this logistics company, and I’m currently in my second year doing business with them. They are very reliable and affordable, which is crucial for my busine... See more

Company replied

Rated 5 out of 5 stars

BrownyLogistics is one of the best I have used and I have been using them for more than five years without issues. One of their best features is scheduled pickups with great communication skills and t... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. Container Service
  3. Courier and Delivery Service
  4. Logistics Service
  5. Moving and Storage Service
  6. Shipping Service

Written by the company

Browny Logistics is a family run business based in the South of United Kingdom (UK) providing door to door shipping services from the UK to Ghana. We also provide services to individuals living in Ghana wishing to purchase items here in the UK to be delivered to them in Ghana. We can provide details on request. At Browny Logistics, we strive to ensure that each package collected is treated with utmost care and love right from the pick up location to your delivery location. Our joy is complete when customer expectation is met and exceeded.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

888 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent services

Items collected and time. Good communication through entire service.

10 March 2026
Unprompted review
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Reply from BrownyLogistics

Thanks for the Review sir, we appreciate your business 😍

Rated 5 out of 5 stars

Browny logistics ( second to none )

Engaging Browny logistics was timed to have my boxes whiles in Ghana. Lo and behold , my boxes were even delivered before l got there.. your delivery guys in Ghana are also doing a great job. Kudos to them. Keep it up guys !!

28 January 2026
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Reply from BrownyLogistics

Thanks for the fantastic review Nanabayin. We are humbled to know that we are meeting expectations and delivering on promise. It is always great seeing you each time you drop off your packages. 😍

Rated 5 out of 5 stars

It was great as always

It was great as always, delivery was on time and everything was intact. Delivered with care.
Thank you

27 January 2026
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Reply from BrownyLogistics

Thanks for the review Maddie. We are pleased your package was intact and on time. We look forward to seeing you again in the very near future 😍

Rated 5 out of 5 stars

Great shipping company

Great shipping company. Continued updates from start to finish. Arrived exactly at the time given. I will definitely recommend.

27 January 2026
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Reply from BrownyLogistics

Thank you Portia, we are pleased you had a great shipping experience 😍

Rated 5 out of 5 stars

Box delivered on time

My box was pick in a short notice from my end and was still delivered on time, box was intact with no damage highly recommend.

29 January 2026
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Reply from BrownyLogistics

Amazing! We are pleased your box arrived intact Isabella 😍

Rated 5 out of 5 stars

All my items arrived in great condition…

All my items arrived in great condition and the team was very helpful in arranging for delivery.

27 January 2026
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Reply from BrownyLogistics

Thanks for the review Edem, it is always joyous to know packages arrive in a great condition. We look forward to seeing you again soon 😍

Rated 5 out of 5 stars

Timely Delivery

I had to do some last-minute shopping for my daughter. I was so excited when I received my packages before Christmas. She was really delighted with gifts.

Thank you Browny Logistics for delighting my little missy

14 December 2025
Unprompted review
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Reply from BrownyLogistics

Awesome! Thanks for the review Ruth. We are delighted that your packages arrived in time for Christmas 😍

Rated 5 out of 5 stars

Outstanding, Reliable Service When It Mattered Most

Browny Logistics provided an outstanding service during a very difficult time. They carefully packaged and clearly labelled all items for my father’s funeral, kept me updated throughout, and ensured everything arrived on time and intact. Their professionalism, reliability, and attention to detail gave me much-needed peace of mind and made a meaningful difference when it mattered the most. I highly recommend them to anyone requiring a dependable and professional shipping service.

26 November 2025
Unprompted review
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Reply from BrownyLogistics

Thank you for taking the time to share your experience Dyllis. We are humbled, knowing the service made a difference and that items arrived just in time 😍

Rated 5 out of 5 stars

Truthful

Truthful, efficient and quick delivery.

18 December 2025
Unprompted review
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Reply from BrownyLogistics

Thanks for the review Abraham. It is always a pleasure receiving your packages in the warehouse 😍

Rated 5 out of 5 stars

Delivery was quicker than expected and…

Delivery was quicker than expected and all items arrived intact.

The staff were very professional and helpful.

I will recommend again.

17 December 2025
Unprompted review
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Reply from BrownyLogistics

Awesome! Thanks for the review, we are pleased your packages arrived on time and intact. We look forward to our next trip to yours 😍

Rated 5 out of 5 stars

AKOSUA

Had an incredible experience with Browny Logistics. Boxes well packed and arrived earlier than expected. I'm grateful for receiving all my deliveries and shipping them to Ghana. First class shipping company from UK to Ghana

18 December 2025
Unprompted review
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Reply from BrownyLogistics

Thanks for the review Akosua, it is great to know we are meeting expectations. Thanks for trusting us with your packages and we look forward to your next consignment 😍

Rated 5 out of 5 stars

RELIABLE, AFFORDABLE AND CONSISTENT SEEVICE

I’ve had a great experience working with this logistics company, and I’m currently in my second year doing business with them. They are very reliable and affordable, which is crucial for my business. One thing I truly appreciate is that they ship at least twice a month, so I rarely run out of stock. That level of consistency makes planning and selling much easier.

They also offer sourcing and personal shopping services, which has saved me a lot of time and stress. I can trust them to get exactly what I need, and their communication and delivery timelines are always on point.

I highly recommend them to anyone looking for a dependable logistics and sourcing partner — and maybe (jokingly 😄) it’s time they start giving discounts to loyal customers like us!

4 December 2025
Unprompted review
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Reply from BrownyLogistics

Thanks for the review Kwame, we are pleased that the service you have received has reduced the somewhat stressful process in sourcing. We will work on the discount side too 😄we do appreciate your business 😍

Rated 5 out of 5 stars

BrownyLogistics is one of the best I…

BrownyLogistics is one of the best I have used and I have been using them for more than five years without issues. One of their best features is scheduled pickups with great communication skills and time management skills to match. They pick up directly from you and it is delivered directly to your destination with care and respect. I will always go back to them. That’s how great they are. Price point is also one of the most affordable on the market. Really happy with their services. Thank you BrownyLogistics

24 October 2025
Unprompted review
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Reply from BrownyLogistics

Amazing! Thanks for the review Thomasina, it is great the booking system is working as it should and communication has been on point. Thanks for consistently returning 😍

Rated 5 out of 5 stars

Their services are excellent your items…

Their services are excellent your items arrive on time well packaged and in good condition

18 December 2025
Unprompted review
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Reply from BrownyLogistics

Fantastico! It is great to know that the care we put in packaging and handling shows when goods get to you Nana Akua. Thank you for your consistency 😍

Rated 1 out of 5 stars

Unreliable service and poor customer…

Unreliable service and poor customer care

I paid £250 for a door-to-door delivery service with Browny Logistics. My items were collected but were not delivered for over 9 months. During this time, I received little to no meaningful updates about their whereabouts or when delivery would take place.

Communication from the company was poor and often unhelpful. Instead of clear explanations, timelines, or solutions, responses felt dismissive and unprofessional. At no point was a refund offered, nor was a sincere apology or accountability shown for the prolonged delay.

A logistics company should be able to provide timely delivery, clear communication, and basic customer care when things go wrong. Unfortunately, this was not my experience. Due to the lack of reliability, transparency, and resolution, I would not recommend this service based on my experience.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. I've been using their service since 2019.

18 December 2025
Unprompted review
BrownyLogistics logo

Reply from BrownyLogistics

Thanks for the amazing review Felicia. It is great to know that we have been meeting expectations since your first experience with us in 2019. Thank you for your consistency and for taking time to share your experience. Here’s to many more trips to you in 2026 😍

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