Broom and Bucket Ltd Reviews 92

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and thoroughness, often highlighting individual cleaners for their exceptional work. People are very satisfied with the quality of the service, noting that their homes are left sparkling clean and fresh, often exceeding expectations. The booking process is also frequently described as easy and smooth, with clear and efficient communication from the team. However, some customers were not happy with situations where the cleaning service did not meet their expectations regarding the scope of work or the number of cleaners provided. These instances led to dissatisfaction with the outcome and a perceived lack of follow-up from the company.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, friendliness,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the exceptional quality of the... See more

Booking process

Consumers find the booking process to be positive. Many reviewers highlight the ease and smoothness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Broom and Bucket did a deep clean at my mum's house. Booking was really easy and the clean itself was excellent. The house looks completely different, the team - Holly and Bex - we're both friendly,... See more

Company replied

Rated 5 out of 5 stars

This is the 5th time I have used Broom & Bucket for my family in Liverpool. Abby & Kadeana came today and my sister described them as ‘unbelievably friendly deep cleaning geniuses!’ They were cleaning... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant, place was spotlessly clean after they went in after builders and they were so accommodating and worked flexibly around our needs. I’ve used them numerous times on my home and on... See more

Company replied

Rated 5 out of 5 stars

Holly did an amazing job cleaning my house end of tenancy. It was in a right mess after the tenant left. Holly did a wonderful job leaving it absolutely sparkling. Not only that Holly is a delig... See more

Company replied


Company details

  1. House Cleaning Service

Written by the company

You have better things to do than clean. At Broom and Bucket, we provide trusted and professional house cleaning and sanitizing services for our valued clients. Our straightforward pricing model allows us to provide you with a quote immediately, meaning less time to wait for your home to be sparkling clean. Our unique Deep Clean Cycle System provides a general clean of your entire home, while deep cleaning a portion of your home on each visit. This ensures your entire home is cleaned to a deep clean standard once you're on our Cycle System. From deep cleans, to tenancy cleaning, to reoccuring cleaning plans, Broom and Bucket is ready to help! We offer house and flat cleaning, deep cleans, one-time cleans, end of tenancy cleaning, after construction cleans, oven cleaning, refrigerator / fridge cleaning, light carpet cleaning, and more!


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Everyday clean

From start to finish the process was amazing! I booked an everyday clean as a gift for my nans birthday and the team were very understanding and made sure all my requests were noted when booking. It was quick and easy to book it in and I was advised on exactly what would be involved. Michele was the cleaner and she did the best job, the whole house was sparkling and my nan was so happy. She was so kind and lovely throughout the clean, can’t recommend her and broom and bucket enough, excited to book in again!

9 May 2026
Unprompted review
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Reply from Broom and Bucket Ltd

Hey Taylor! Thank you so much for your review!
We are so glad that you were happy with the clean, what a thoughtful gift for your Nan! We hope you will book in with us again soon, and we have passed your lovely comments onto Michele!
Best Regards,
Broom and Bucket

Rated 5 out of 5 stars

Excellent friendly professional…

Excellent friendly professional service. Excellent communication.

23 April 2026
Unprompted review
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Reply from Broom and Bucket Ltd

Hi Elaine, thank you so much for such lovely feedback! It really means a lot to our small company.

It was a pleasure to work with you, and if we can ever be of help in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

AMAZING CLEAN FROM JUAN

AMAZING CLEAN FROM JUAN! Wow what a cleaner he is. So happy with my clean and he is also very professional. Such a nice man, Broom and Bucket Ltd you have an amazing team member. I will have a clean every week from you! Again Juan thank you and take care. Hope to see you soon! Keighley x

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Deep Clean Gift

My sister and I bought a gift voucher for my mum from Broom and Bucket for Mother’s Day. Holly and Bex came and did the deep clean and Mum was really impressed at how professional and friendly they both were. The clean was faultless and we are delighted with the results. We will definitely use the company again in the future. Thank you Holly and Bex!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Deep clean

Broom and Bucket did a deep clean at my mum's house. Booking was really easy and the clean itself was excellent. The house looks completely different, the team - Holly and Bex - we're both friendly, hardworking and thorough. The communication on the day was really well organised. The service is exactly what we were looking for and really well priced.

9 April 2026
Unprompted review
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Reply from Broom and Bucket Ltd

We're so pleased to hear that you had a good experience with us at Broom and Bucket! It was a pleasure to work with you, and if we can ever be of help again, please do not hesitate to reach out.

Rated 5 out of 5 stars

I had a deep clean done by Abbie and…

I had a deep clean done by Abbie and Juan. They did such a fantastic job with it, they were lovely and professional. Thank you again so much, definitely booking in again. I would highly recommend booking in with Broom and Bucket.

4 March 2026
Unprompted review
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Reply from Broom and Bucket Ltd

We are so pleased to hear this, Suzanne. Thank you so much for your review.

Rated 5 out of 5 stars

We had our house deep cleaned a couple…

We had our house deep cleaned a couple of years ago and, due to health problems, decided to have Boom and Bucket on a regular basis. Today (and last visit) we had Thomas clean for us. We are so pleased with what Thomas has done, the house is so clean and smells so good. He is well worth every penny. Thank you Broom and Bucket.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional end of tenancy deep clean

It was so easy to book this end of tenacy deep clean. Daisy and Caitlin kept us up to date with what was happening and what would be included - really lovely and informative chats, and so kind. The clean was booked and they arrived as expected at 9am. Thomas and Jess did an amazing job, the flat looks brand new. I don't know how they got the oven (among many other things) so clean and sparkly. They very kindly also took down the light shades we had forgotten about. No mean feat considering the height of the ceilings. Great price and great responsive service - can't fault them. I'm very confident we'll get the rental deposit back. Very happy, and will definately use again. UPDATE - Deposit returned in full 😊

12 January 2026
Unprompted review
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Reply from Broom and Bucket Ltd

Thank you so much for such a kind review. We’re really glad the whole process felt easy from start to finish.

Thomas and Jess will be thrilled to hear this, especially about the oven and the light shades. High ceilings are not for the faint-hearted, so extra points to them there. I’ll also pass your lovely words on to Daisy and Caitlin.

Wishing you the smoothest move and fingers crossed for that full deposit return. We’d be very happy to help again in the future.

Rated 5 out of 5 stars

Flawless

Broom and bucket run a flawless service. Response time was quick and helpful, responding to all my questions. They worked hard to fit me in in a reasonable time and delivered a very high standard of service. Thomas and Sandra arrived within the given time frame and were lovely and friendly. Our kitten was not a problem for the team and specific requests are aimed to be accommodated. Our home looks and feels sparkling, a weight off for sure! I am very happy with their work and would 100% recommend. We had a one off deep clean with an oven clean and cannot fault the work. Thank you so much! I will definitely keep broom and bucket in mind for any future needs.

13 January 2026
Unprompted review
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Reply from Broom and Bucket Ltd

Thomas and Sandra will be chuffed to read this, and it’s great to know your kitten approved too. A sparkling home and a bit of weight lifted is exactly what we aim for. Thank you for the recommendation, and we’d be very happy to help again whenever you need us.

Rated 5 out of 5 stars

Holly our cleaner has been brilliant…

Holly our cleaner has been brilliant can’t thankyou enough for a super clean.

6 January 2026
Unprompted review
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Reply from Broom and Bucket Ltd

Thank you so much, Elizabeth, we're made-up that you're pleased with your clean. Holly is truly a superstar and I'm sure she will be thrilled by this.

Rated 5 out of 5 stars

The best cleaning service in Liverpool!

This is the best cleaning service in Liverpool! I have only had the best experience from the office staff organising the cleans to the cleaners who come to my house. They are hardworking and trustworthy workers!

29 December 2025
Unprompted review
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Reply from Broom and Bucket Ltd

This made us smile, thank you! We’re so glad you’ve had such a great experience with both the office team and our cleaners. Hard-working, trustworthy, and a pleasure to have in your home is exactly what we aim for. Thanks so much for the lovely words and for choosing us.

Rated 5 out of 5 stars

Holly our cleaner was excellent.our…

Holly our cleaner was excellent.our landing and stair carpet looked bran new so big thank you.friendly and proffessional.i would highly recommend and will use again

23 December 2025
Unprompted review
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Reply from Broom and Bucket Ltd

Thank you so much for your lovely review. Holly will be delighted to hear this. Fresh, brand new looking stairs are always a win, and we’re really pleased you were happy with the clean. Thank you for the recommendation and we’d be very happy to help again.

Rated 5 out of 5 stars

We absolutely love this company

We absolutely love this company. Professionalism and quality is top notch. Thomas has done a fantastic job. we hardly recognise the house - it’s cleaner than it has ever been. Thanks so much Danielle, Thomas and the rest of the B&B Team xx

10 December 2025
Unprompted review
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Reply from Broom and Bucket Ltd

And we love you right back! Thank you so much for such kind words.

Thomas will be pleased to hear this, and it means a lot to the whole team. Hearing that your home feels cleaner than ever is exactly what we aim for. Thank you for trusting us with your space and for being such a pleasure to work with.

Rated 5 out of 5 stars

Had a regular General Clean the other…

Had a regular General Clean the other day from this great company. They never disappoint. Been using them since August 2025.
I find them to be very professional and friendly.
The ladies in the office like Danielle and Julie are all super efficient but are also very human and happy to share a joke or two.
My regular cleaner, Kaitlyn, is always on time and takes her work very seriously. She often will add extra little cleaning touches that totally compliment the work in general. She is brilliant! The place is practically shining after she has finished.
I will happily continue to hire Broom & Bucket in future and wholeheartedly recommend their fab, sparkly, warm and friendly service, especially Kaitlyn. 10 out of 10.

3 December 2025
Unprompted review
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Reply from Broom and Bucket Ltd

Thank you so much Gary, for those kind words and your support. It really means a lot ☺️🧹🪣

Rated 5 out of 5 stars

Holly was very thorough my windows are…

Holly was very thorough my windows are sparkling,home so clean and fresh,she is so friendly and very professional.

9 December 2025
Unprompted review
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Reply from Broom and Bucket Ltd

Thank you so much for your lovely review. Holly will be really pleased to hear this. Sparkling windows and a fresh home are always a good feeling. We’re so glad you were happy with the clean.

Rated 5 out of 5 stars

Absolutely brilliant job undertaken by…

Absolutely brilliant job undertaken by Debbie and Sandra..cant speak too highly of. House is like new! They never stopped working. Youve got a new regular, happy customer. Brilliant!

9 December 2025
Unprompted review
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

Thank you so much for such a brilliant review. Debbie and Sandra will be really pleased to hear this. A house feeling like new is exactly what we aim for, and we’re very happy to have you as a new regular. Thanks again, we really appreciate it.

Rated 5 out of 5 stars

Fantastic

Friendly, professional and a fantastic job. Abbi was great!

26 November 2025
Unprompted review
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

Thank you so much for your lovely review. Abbi will be really pleased to hear this. We’re so glad you were happy with the clean.

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