Brooklandskitchens Reviews 

4
•
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Kitchen Furniture Store
  2. also in
  3. Kitchen Supply Store

Written by the company

Brooklands Kitchens is a leading UK supplier of premium kitchens, worktops, appliances and kitchen accessories, offering exceptional quality at competitive prices. We specialise in fully rigid kitchen cabinets, modern handleless kitchens, timeless shaker kitchens and contemporary slab designs, helping homeowners, landlords, developers and trade professionals create beautiful kitchens without the premium showroom price tag. Known as The Home of the Bundle Deal, we provide outstanding value through carefully designed kitchen packages, combining quality craftsmanship with stylish design and practical functionality. Alongside our kitchen ranges, we supply an extensive selection of worktops, sinks, taps, appliances and accessories, making us a complete destination for every stage of a kitchen renovation. At Brooklands Kitchens, we believe great service is just as important as great products. Our experienced team offers expert advice, free kitchen planning and design support, ensuring every customer receives the guidance they need to create a kitchen that suits their home, lifestyle and budget. We are committed to providing high-quality products, transparent pricing and reliable delivery, backed by excellent customer service from enquiry through to completion. Whether you're renovating a single kitchen, fitting out multiple properties or working on behalf of a client, our goal is to make the process simple, affordable and enjoyable. Customer satisfaction is at the heart of everything we do, and we continually strive to exceed expectations through quality products, honest advice and dependable service. We are proud to help customers across the UK transform their homes with kitchens that are built to last and designed to be enjoyed for years to come.


Contact info

3.3

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(4)

4 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good experience

Would 100% recommend Brooklands. We ordered a kitchen base unit, the product was fine but decided last minute to return the item as we wanted to go with a different colour.

Neil was extremely accommodating and refunded our money immediately and we didn’t even have to return the parcel!

Excellent customer service, very friendly and attentive.

29 September 2026
Unprompted review
Brooklandskitchens logo

Reply from Brooklandskitchens

Thank you so much for your kind review, Matthew. We’re delighted that Neil was able to assist and make the refund process straightforward for you.

Providing friendly, attentive service is extremely important to us, and we truly appreciate your recommendation.

Kind regards,
The Brooklands Kitchens Team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 4 out of 5 stars

The delivery came very quickly

The delivery came very quickly. Communication is poor. Didn’t tell me when the units were coming and I have sent a few emails asking questions with no response. Overall, not bad value and quality though.

14 September 2026
Rated 2 out of 5 stars

For a site that charges £90 delivery…

For a site that charges £90 delivery and the delivery driver could not take it up to my door has been an absolute convenience. I am not getting my kitchen done straight away and now they are sitting outside. Could not get through to discuss this to anyone even the delivery driver has said I’ve been ripped off will never order from this site again

26 August 2026
Brooklandskitchens logo

Reply from Brooklandskitchens

Hi Aisha,

We’re sorry you were unhappy with the delivery experience. Our records confirm that your order was delivered on the scheduled date that you requested.

As stated in our delivery and product notes, worktops are heavy, bulky items and deliveries are not made on a two-person basis. An able-bodied person must therefore be available to meet and assist the driver with the delivery.

We are also concerned by your comment that the driver said you had been “ripped off.” We have raised this with our worktop delivery partner and are reviewing it with them.

Kind regards,
Brooklands Kitchens

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look