Really impressive service from start to finish. Collection and delivery were all arranged for me, so there was no need to travel anywhere — a huge convenience. I’ve only had my electric Brompton for seven months, but the rear tyre had punctured, the bike was looking a bit tired, the brake pads had worn down, and the chain had already started to show a hint of rust. The actual service itself was exceptional. They replaced the handlebar grips, seat post sleeve, chain, sprockets, brake pads (front and back), and both tyres. I was also told they replaced the rear inner tube and the handlebar hinge clamp as a gesture of goodwill. The bike was given a deep clean, properly greased, fitted with a fresh Brompton sticker, and even came back with a keychain. They also repaired and cleaned my bike pump, which I didn’t expect at all. The result? The bike rides like new. I’ll admit I hesitated at the £275 cost, thinking I could buy the parts and do some of the work myself — but honestly, it’s worth every penny if you value your time and want expert workmanship. There are no additional charges for parts or labour; it’s a flat £275 for everything. Even better, after doing a bit of research, I discovered that the service can be put through the Cycle to Work scheme, meaning you can effectively have your bike serviced every year at a discount. A few areas for improvement: It would have been great if both inner tubes were replaced as standard. For such a comprehensive service — and given how inexpensive inner tubes are — they really should be included. The same goes for hinge clamps; these are low‑cost parts that arguably should be part of the package. The process is fairly lengthy. First the empty box arrives, you pack the bike, arrange collection, it goes to Brompton, they service it within a couple of days, and then it’s delivered back to you. In total, the whole process took just over two weeks end-to-end, so having a backup bike is important. If I were to suggest one thing that would make this service unbeatable, it would be offering a courtesy Brompton while yours is being serviced — maybe one of the C bikes from their hire scheme. Overall, I’m genuinely glad I got that puncture — it led me to an amazing service that has my bike feeling brand new again.
