The price was extremely good with the license agreement and we moved so fast through the green lanes. Also I activated teh agreement half an hour before passing over the bridge and tehre were no issue... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Really convenient to pass the toll pay station without stopping. Would be better not to have that cost at all, however.
What I enjoy most is the time saving, that I don't have to wait on the queue to pay for a passage.
The perfect pass for crossing the bridges to continental europe. Good prices and fast lane. Much faster (and cheaper) than the slow ferrys.
Company details
Written by the company
Brobizz A/S udvikler og administrerer Brobizz-konceptet, der sikrer automatisk betaling ved bl.a. broer, færger, afgiftsbelagte veje og parkeringsanlæg.
Contact info
Vester Søgade 10, 1601, København, Denmark
- brobizz.com
4.5
Excellent
22K reviews
Replied to 46% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pay by plate
Pay by plate, very fast and easy to use, no queue no stress
30 March 2024
Unprompted review
Reply from Brobizz A/S
Hello Daniel
We're very grateful to hear, that your number plate payments works as it should.
Best regards
Carl-Johan, Brobizz A/S
Det er for dyrt at krydse broen:-(
Det fungerer godt, men det er alt for dyrt at køre over broen:-(
26 March 2024
Unprompted review
Reply from Brobizz A/S
Hej Steen
Tusind tak for anmeldelsen.
Vi er glade for, at vi kan hjælpe dig med at komme hurtigt over broen.
Priserne hos vores samarbejdspartnere (fx Storebæltsbroen) er desværre ikke noget, som Brobizz fastlægger.
Vi ønsker dig mange gode ture i fremtiden!
Venlig hilsen
Carl-Johan, Brobizz A/S
it is good
it is good, if it explain more about price of plan for example weekend plan i would be useful
25 February 2024
Unprompted review
Reply from Brobizz A/S
Hi Ehsan
Thank you for your review.
Unfortunately we do not have anything to do with pricing on Storebaelt and would recommend you to contact them instead.
We wish you many pleasant trips with Brobizz.
Kind regards
Sasja, Brobizz A/S
Reply from Brobizz A/S
Hej Mette
Vi takker mange gange for din anmeldelse!
Vi er glade for, at du har haft en god oplevelse med Brobizz, og at vi kan levere en let løsning til din tur over broen.
Vi ønsker dig god vind og mange gode ture i fremtiden!
Venlig hilsen
Carl-Johan, Brobizz A/S
God service
19 January 2024
Unprompted review
Reply from Brobizz A/S
Hej
Mange tak for din anmeldelse.
Vi er glade for, at du har haft en god oplevelse med Brobizz og den service vi leverer.
Vi ønsker dig mange gode og givende ture i fremtiden!
Venlig hilsen
Carl-Johan, Brobizz A/S
Good prices and friendly service.👍🏽
20 January 2024
Unprompted review
Reply from Brobizz A/S
Hello
Thank you for the review.
We are happy to hear that you are satisfied with your agreement from Brobizz.
We wish you many great trips with Brobizz in the future!
Best regards
Carl-Johan, Brobizz A/S
Super effective
12 November 2023
Unprompted review
Reply from Brobizz A/S
Hi Vinod
Thank you for the review.
We are happy to hear that you are satisfied with your agreement from Brobizz.
We wish you many great trips with Brobizz in the future!
Best regards
Simon, Brobizz A/S
Syntes det er for dyrt at køre over og…
Syntes det er for dyrt at køre over og besøge familie og venner
31 October 2023
Unprompted review
Reply from Brobizz A/S
Hej Lene
Mange tak for din anmeldelse.
Vi håber, at du er glad for din aftale fra Brobizz.
Brobizz bestemmer desværre ikke priserne hos vores samarbejdspartnere. På Storebæltsbroen og Øresundsbron er priserne fx politisk bestemt.
Vi ønsker dig mange gode ture i fremtiden!
Venlig hilsen
Marie, Brobizz A/S
Super nemt med pay by plate
25 September 2023
Unprompted review
Reply from Brobizz A/S
Hej Charlotte
Mange tak for din anmeldelse.
Vi er glade for, at du har en god oplevelse med Brobizz - nummerpladebetaling er nemlig super smart.
Vi ønsker dig mange gode ture i fremtiden!
Venlig hilsen
Silas, Brobizz A/S
There is no return right
There is no return right!
It’s embarrassing that such this company didn’t pay attention to costumers! It’s my second comment about this awful company as they didn’t respect to costumers! They deleted my account mistakenly and ask me to return my bizz but it has be around 3months soon that they didn’t pay me back!!
14 August 2023
Unprompted review
Reply from Brobizz A/S
Hi
Thank you for your review.
We are sorry to hear you had an unfulfilling experience with our customer service. We are always doing our best trying to help our customers and will review your feedback.
If you order/buy a bizz you of course have a return right ('Right of cancellation') that is applicable for 14 days. We apologize that you have been experiencing a lengthy refund process. I can assure you that our customer service team does their best every day to process all cases as fast as possible.
We are thankful for your feedback. You are always welcome back as a customer with Brobizz!
Best regards
Marie, Brobizz A/S
Appalling technology and service
App not working. Website not working. Customer service via mail takes days to respond, or you can wait in phone queue for 4 hours!
Very confusing terminology- brobizz, bizz and what can be used for which bridge.
Very embarrassing that such a large company does not have technology to properly run a service.
30 July 2023
Unprompted review
Reply from Brobizz A/S
Hi Kate
Thank you for the review and your feedback.
We are sorry to hear that you have had issues using our website and the Brobizz app. We unfortunately had some technical issues with our self service last Friday on August 4th. The problem was solved on the same day so you
During the busy summer months we receive a lot more inquiries than usual and our response time is therefore longer. I can asure you that our customer service employees do their best every day to answer all inquieres as fast as possible.
Don't forget that you are able to chat with us every weekday from 9 AM to 3 PM. You'll find all of ouy contact options as well as the live-chat when you follow this link:
https://storebaelt.dk/en/contact-us/
We are grateful for your feedback about the terminology. We have tried to explain the difference as good as possible on our website under the 'Drive with us' section but are always open for good ideas:
https://brobizz.com/en/drive-with-us/
We hope that you in future will be able to navigate around more easily and find the information that you need.
May you have many good trips with Brobizz in the future!
Best regards
Marie, Brobizz A/S
No responsibility for unauthorised charges?..
Brobizz payment worked fine a few times before, but then Brobizz attempted an unauthorised charge on my card. Now my Brobizz account is blocked and there is no reply from customer support, just debt collection attempts for the unauthorised charge. Even contact via chat that is recommended as the best contact option is not working. How capable and serious are the people running this company?..
26 July 2023
Unprompted review
Reply from Brobizz A/S
Hi Jakub
Thank you for the review.
I am sorry to hear that you have been charged an amount for a trip or other usage that you do not agree with. If we can't charge an amount automatically on your payment card, we will instead send you an invoice that you need to pay manually.
When you order a bizz or number plate payment, you add a payment card from where we can charge all of the trips and potential fees for any add on discount agreements. This happens without you needing to verify every transaction which is one of the biggest reasons of having a bizz/number plate payment.
Brobizz is so to say just a payment agreement and does not determine the prices on the ferries and bridges. The amount that is charged through your bizz agreement is collected on behalf of the ferry or bridge.
If you have been charged the wrong amount for a trip on a ferry or a bridge, you will need to contact the customer service on the specific ferry or bridge. You can read more on our website here:
https://brobizz.com/en/help/payment-and-usage/i-have-been-mischarged-what-do-i-do/
We wish a lot of nice trips with Brobizz in the future!
Best regards
Marie, Brobizz A/S
Now I'm starting to lose my patience…
Now I'm starting to lose my patience with this matter, tomorrow 4/7 at 5:00 p.m. I'm making a report focusing on failure to pay back the fee/fraudulent behavior to the Swedish police and to the public complaints office. Sincerely Peter Eriksson
3 July 2023
Unprompted review
Reply from Brobizz A/S
Hi Peter
Thank you for the review.
We are sorry to hear you had a bad experience with our customer service and that you felt the need to report it.
We always try to do our best to help our customers. I will recommend you to use our live-chat. It is 'open' monday - friday from 09:00 to 15:00. You can find it here: https://brobizz.com/en/contact-us/
Best regards
Oskar, Brobizz A/S
Reply from Brobizz A/S
Hi Robert
Thank you for the review.
We are happy to hear that you are satisfied with your agreement from Brobizz.
We wish you many great trips with Brobizz in the future!
Best regards
Silas, Brobizz A/S
DKK 447 deducted instead of DKK 225.
The Helsingør-Helsingborg crossing was supposed to cost DKK 225, but I was charged DKK 447.
On the way back, 29-May-2023, I was charged 603 SEK, which is also about double price.
Unfortunately, many of the people I know are also charged double price at the Helsingør-Helsingborg crossing. Why does BroBizz work so poorly?
26 May 2023
Unprompted review
Reply from Brobizz A/S
Hi Verner
Thank you for the review.
We are sorry to hear you had a bad experience with Brobizz.
If you believe that you have been charged incorrectly the first thing to do is to contact customer service at the place where you were incorrectly charged – regardless of whether you took a ferry or crossed a bridge.
This page will explain in more detail what you need to do https://brobizz.com/en/help/payment-and-usage/i-have-been-mischarged-what-do-i-do/
Best regards
Silas, Brobizz A/S
Quick and Easy
13 May 2023
Unprompted review
Reply from Brobizz A/S
Hi Johan
Thank you for the review.
We are happy to hear that you are satisfied with your agreement from Brobizz.
We wish you many great trips with Brobizz in the future!
Best regards
Silas, Brobizz A/S
Avoid Brobizz to cross Oresund bridge
Turns out if you hire a car at Copenhagen airport you won't be able to use this to cross Oresund bridge because you have to enter your plate number to apply for the annual bridge fee. By the way, you then have to pay for each crossing so unless you are using this multiple times there is no saving and it is a lot of hassle. I've tried three times to ask if there is a way around this and have no reply from Brobizz, I've even called the so-called English speaking line which replies in Danish.
I have also just found out Europcar, who we are renting a car from at Copenhagen airport, sell bridge tickets and offer a DKK 150 discount ! Wish I'd known beforehand.
UPDATE 23/05/23. In reply to your reply Oskar, you clearly do NOT try to help your customers. I have waited weeks for a reply to my question and a week so far to confirm my cancellation. You only respond on Trustpilot. How can anyone trust a company that behaves likes you?
UPDATE 19/06/23 It took Brobizz 4 weeks to respnd to my message and then they told they couldn't answer the question. I am still, 5 weeks later waiting for a reply to my second question as to why they keep reminding me to update my card details when it is clearly still in date and whether they will refund my fee. They only respond to Trustpilot complaints. Are they crooks, incompetent, lazy, arrogant or callous? I think all five.
11 May 2023
Unprompted review
Reply from Brobizz A/S
Hi Andrew
Thank you for your review.
We are sorry to hear that, contrary to your expectations, you cannot use your number plate payment in the way you had hoped.
At Brobizz, we have a number of partners, such as Øresundbron and Storebæltsbroen. It is the various bridges that determine the prices and the possibility of a discount.
We are sorry to hear you had an unsatisfactory experience with our customer service. We always try to do our best to help our customers. We are thankful for your feedback.
Regards
Oskar, Brobizz A/S.
Everything was very good
1 May 2023
Unprompted review
Reply from Brobizz A/S
Hi Igor
Thank you for the review.
We are happy to hear that you are satisfied with your agreement from Brobizz.
We wish you many great trips with Brobizz in the future!
Best regards
Silas, Brobizz A/S
Number plate payment not working upon return
The number plate payment did not work upon return from Sjælland to Jutland at around 1 AM. The day before, at around 2PM the number plate payment worked just fine for the same car. After trying 2 express lane gates, we ended up paying 270 DKK by bank card. It's infuriating because we should have paid 40 DKK with the bizz.
Just an hour earlier we exited a parking house in Copenhagen, where we payed after our number plate was scanned, so it can not be argued that the numberplate was not clean enough.
Very dissapointed.
1 May 2023
Unprompted review
Reply from Brobizz A/S
Hello Mariela-Angela
We are sorry to hear that you have had an unsatisfactory experience with your number plate payment at the payment facility at the Storebælt Bridge.
There could be several reasons why there are issues with your number plate payment. For instance, it could be due to damage or dirt on your number plate to an extent that the payment facility is unable to scan it.
If that is the case, please be aware that it is the customer's responsibility to ensure that the number plate can be scanned.
However, I would recommend that you file a complaint with Storebælt if you believe that your number plate could have been scanned at the time of crossing.
You can do so via this link, where you should use the form "Wrong price": https://storebaelt.dk/en/help/prices-and-discounts/what-do-i-do-if-i-ve-been-charged-the-wrong-amount/
It will then be up to Storebælt's customer service to investigate the matter and decide whether you can get a refund of the amount you believe you have paid too much.
If you find yourself in the same situation in the future, I would suggest pressing the help button located on the payment facility. This will connect you with a staff member who can help you manually register your number plate.
We wish you many enjoyable journeys in the future.
Regards
Oskar, Brobizz A/S.
It makes paying for crossing the bridge…
It makes paying for crossing the bridge very easy, no need to stop, just drive through
28 April 2023
Unprompted review
Reply from Brobizz A/S
Hi Andrzej
Thank you for the review.
We are happy to hear that you are satisfied with your agreement from Brobizz.
We wish you many great trips with Brobizz in the future!
Best regards
Silas, Brobizz A/S
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