Britex Reviews 

144
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the rental equipment is very simple to operate, highly efficient, and delivers fantastic cleaning results for both carpets and household upholstery. People also appreciate that the cleaning solutions smell very fresh and provide exceptional value for money compared to professional services. Though some customers found the heavy machines rather cumbersome to transport, set up, and use around the house, others felt the physical effort was well worth the sparkling outcome. A few people also stated that operating the heavy cleaner put quite a bit of unwanted pressure on their back and arms during longer cleaning sessions.

What people talk about most

Product

Consumers find product performance to be exceptionally reliable, frequently praising how efficiently it... See more

Quality

Reviewers highlight positive aspects of quality, noting that the equipment is reliable, leaves carpets clean... See more

User experience

Users describe positive interactions with user experience, noting that the equipment is simple to operate,... See more

Service

Customers had positive experiences with service, noting that the machines are super easy to hire from local... See more

Value for money

People report positive experiences with value for money, noting that the machines and cleaning fluids are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve hired Britex carpet cleaners from supermarkets for many years every 6-12 months. Love using them. Light, easy and quick to use for carpets and rugs. Cheaper than paying for professionals and give... See more

Rated 5 out of 5 stars

The machine was in good working condition. Instructions for use were missing but YouTube had clear, easy to follow instructions. The shop had a good selection of cleaning products for that specific ma... See more

Rated 5 out of 5 stars

The company & its equipment are great. However the Woolworths store that we hired through need to make sure the check the machines over after each person returns them as the machine we hired was disg... See more

Rated 5 out of 5 stars

A week before putting our house on the market,our dog decided it waa the perfect time for diarrhoea... on the carpet and couch. I desperately needed it clean and hygienic. It did the job,but then on... See more


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 80093729787


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(144)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been hiring these cleaners for over 40 years.

I have been hiring these cleaners for over 40 years. I have Pets and the amount of hair and dirt that comes out is frightening! Glad that there have been no issues with how they work for the past few years. Will continue to hire every 6 months. The apholstery wand brings the Sofa up like new. Pay the extra $10 for 48 hours and then less stress.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

I vacuum my carpet almost daily & am…

I vacuum my carpet almost daily & am always surprised to see how much dirt still comes out of the carpet when I use the Britex. It helps eliminate my daughters dust allergy symptoms & keeps my home smelling fresh & clean. I recommend using every 6 months - especially if you have kids!

28 February 2026
Unprompted review
Rated 4 out of 5 stars

Wanted to quickly clean the carpets……

Wanted to quickly clean the carpets… that day I picked up the machine and with in 3 hours the job was done most satisfying. Thanks Britex it’s a great service just borrowed it from the local supermarket.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

I was going to engage a professional…

I was going to engage a professional carpet cleaning company to clean my numerous mats and rugs. Shocked at the quotes I received I then pursued prices of hiring a Britex machine and was impressed by the difference. As a 78yr old single female pensioner, I was concerned that it would be a difficult and exhausting job. I was given great service, help and advice at point of sale. The Britex products worked well and smelt pleasant. The machine was easy to use and I was really pleased with the results. I can thoroughly recommend and will do it again.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the Britex system

Very happy with the Britex system. We decided to clean and freshen up the carpet in a home we purchased, and we were very happy with the results. The machine is easy to use which is a bonus

22 January 2026
Unprompted review
Rated 4 out of 5 stars

Britex Customer Support saved the day

Had an issue with the machine, where an airlock formed with each water refill. Rang the help line and the customer service officer gave advice which resolved the issue. First time I have ever had a problem.

31 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look