Britannia Lanes Reviews 

281
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff are exceptionally helpful, respectful, and polite during stressful house moves, making everything much easier to successfully handle. Customers truly appreciate how hard the teams work to protect flooring, manage heavy furniture, and handle all personal possessions with extreme care. However, some people mentioned that daily operations occasionally encountered issues, such as workers running late, showing poor attitudes, or accidental item breakage. Others noted instances where specific arrangements were not fully completed, leaving certain clients facing extra challenges on moving day.

What people talk about most

Staff

Clients share satisfaction on staff, highlighting that reviewers consistently found the personnel to be... See more

Service

People report high satisfaction with the service, praising the team for being polite, hard-working, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We employed Lanes to pack up our home and place into their storage. From the outset, Lanes were a joy to work with. Everyone with whom we came into contact (in person or via e-mail and phone) was plea... See more

Company replied

Rated 5 out of 5 stars

Fantastic! I believe you pay for what you get and this company was worth every penny! Moving house is very stressful but Jim, Josh and Leighton were brilliant and made the process much easier than it... See more

Company replied

Rated 5 out of 5 stars

Smooth and supportive from estimate stage through to moving. Staff helpful and communication great. Moved from Devon to Kent. Callum and his mate turned up on time, loaded the lorry carefully. G... See more

Company replied

Rated 5 out of 5 stars

Everything went as Britannia Lanes said it would. It was a small shipment, not a whole house. They have an associated company who collected the shipment on the day and time given. The shipment a... See more

Company replied


Company details

  1. Moving Company
  2. also in
  3. Van Rental Agency

Written by the company

We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(281)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

really helpful people

Communication beforehand was really clear & helpful.
The guys took real care in packing, so nothing was damaged, and it all fitted in (just).
No trouble at all with unloading either.
Highly recommended

11 January 2023
Unprompted review
Rated 4 out of 5 stars

Nothing was too much trouble for the…

Nothing was too much trouble for the team at both ends. Polite and helpful.
The only reason we didn't give 5 stars is that the settees were not wrapped when we were told they would be at the time of our quotation.

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Britannia Lanes Exeter

I hired a van to assist a family member move from one house to another. The staff at the Britannia Lanes of Devon (Marsh Barton Branch) were extremely professional and polite. The young lady I first encountered when booking the aforementioned vehicle was polite, professional and knowledgeable of not just the vehicle hire but also of the self storage facility. She is a credit to Britannia Lanes of Devon.
The van I hired met all needs and expectations required of it. Good to drive and took a little amount of diesel to top back up on completion.
Thoroughly recommend their services and I will gladly use again.

31 December 2022
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Van was extremely useful for our needs and drove very well. Would have no problems recommending.

7 December 2022
Unprompted review
Rated 1 out of 5 stars

Poor handling and even worse customer service

This has been my ninth move and whilst I have used the Britannia Group a few times previously my experience of Britannia Lanes has been the worst of all. Damage caused to our personal effects on this occasion has exceeded the total of all damages incurred in the past. The prime damage was caused by negligent handling of an appliance even before it left our property. The director of Britannia Lanes denies responsibility for the actions of her crew and won't even respond to an email request. The matter is being referred to the British Association of Removers

10 October 2022
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Good afternoon,

I am sorry to read your review following our numerous emails over the past week. In these emails, I have outlined your two options with regards to making a claim for the damage that was unfortunately sustained during your removal. I am sorry that these two options are not your expectation but are the in line with the Terms & Conditions of the contract you entered which were confirmed to you before your removal was undertaken.

Kind regards,

Sarah Lane
Britannia Lanes

Rated 5 out of 5 stars

Take my tip and buy the best!

The Lads at Britannia Lanes really know how to pack things up. They are not stingy with the paper and cardboard and don't slack on the job. Take my tip and buy the best!

19 October 2022
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Thank you for taking the time to review your removal service, we're really pleased you were happy with the crew and packing. Kind regards, Alexandra

Rated 3 out of 5 stars

Unfinished business

My furniture has gone into store , and so I cannot truly review until it is in my new home . I have used your company several times in the past and have always had a good experience .Hoping for the same again !

13 October 2022
Unprompted review
Rated 5 out of 5 stars

Britannia Lanes Devon move

Britannia Lanes Devon moved us from Wiltshire to Devon and the service they provided was excellent. Uncomplaining about the heavy boxes and awkward shapes they had to load for us, polite and respectful of our property. Also helped with items that weren’t being moved by them as we had a few issues with the weight of our fish tank! Special mentions to Dan, Tony P, Tony C, Dave, Tony F, Hayden and Steven who covered the 3 days of the move. Highly recommended.

13 October 2022
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Carol, thank you for taking the time to review the service provided, we really appreciate it and we're pleased you were happy with your crew. I hope you've settled well in Devon. Kind regards, Alexandra

Rated 5 out of 5 stars

Excellent service

I have used this company many times to ship goods to New Zealand including our house contents in late 2018 when we emigrated. I have always found them to offer a friendly professional service and would not hesitate to recommend them.

17 October 2022
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Tim, I'm really pleased you've been happy with the services provided and I hope you're enjoying life in New Zealand. Kind regards, Alexandra

Rated 5 out of 5 stars

Highly recommend

Highly recommend, really good customer service, very competitive price, and the Van was lovely to drive! Thankyou very much.

6 October 2022
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Thank you for taking the time to review the service we've provided, I'm really pleased you were happy with the process and vehicle. Kind regards, Alexandra

Rated 5 out of 5 stars

Brilliant

The team worked so hard on our home move. They never stopped working and packed up our home quickly and efficiently. We were late getting keys and it was raining but no one complained, they just carried on working with good humour. A special thank you to Billy, Steven, Jack, Dan, James, Tommy and Leighton.

27 September 2022
Unprompted review
Britannia Lanes logo

Reply from Britannia Lanes

Hi Sue, I was really pleased to read your review and we will certainly ensure your crew are made aware of your kind comments. I hope you're enjoying your new home. Kind regards, Alexandra

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