Britannia Cars Reviews 130

theft and liar
charged my card twice but apparently it is my fault as I should have gone to the office, they can see the payment but won't refund anyway !! extremely dishonnest don't use them

I booked an estate car (Toyota Auris or similar) with Britannia Airport Cars for a transfer to Heathrow. Their own booking confirmation clearly listed Estate and 5 pieces of luggage.

On the day, they sent a white Kia Niro, a small hatchback, not an estate and an Uber driver, not one of their own. The driver refused to take the luggage, leaving us stranded at home without transport to the airport. We had to arrange a last-minute replacement taxi at our own expense.

When I raised this, Britannia claimed they had sent the correct vehicle and refused a refund, despite the written booking evidence. Their latest email doesn’t even include the name of the person replying only a generic “QC Department” signature and simply states they “will provide evidence” if I pursue a chargeback.

Their own Terms & Conditions (Clause “Operator Responsibility”) make the company fully responsible under TfL regulations for ensuring the journey is fulfilled, whether directly or via a self-employed driver. The journey was not fulfilled. The service paid for was not provided, and yet they have kept the full payment.

This is poor business practice and unacceptable customer service. No apology of substance, no accountability, and no refund for a service that never took place.

I’ve now filed a chargeback claim with my bank and reported the incident to Transport for London. Others should be aware before booking, if something goes wrong, Britannia appears unwilling to take responsibility despite what their own T&Cs say.

Avoid unless you’re willing to gamble on your airport transfer actually turning up as promised.

Absolutely disgraceful. I have just endured FOUR DAYS of stress, lies, false promises, and zero accountability trying to get a simple refund for two cancelled bookings with Skybridge Cars / Britannia Cars – who, by the way, operate under two different names but the same shambolic setup. The whole operation is a mess.

I paid for two taxi bookings from Holiday Inn to Gatwick Airport – one for £68 and another for £74. BOTH were cancelled. I was assured I would be refunded. What followed was an exhausting, emotionally draining marathon of incompetence.

For FOUR DAYS I was stuck in an endless loop of copy-paste messages, broken English, and false timelines:

"Refund in two hours."

"Our manager will come."

"Stay with me."

"Don't worry."

"We didn’t receive it."

"Actually we did."

"Wait another few days."

“Contact your bank.”

Every message contradicted the last. I was never given a receipt, cancellation notice, or refund confirmation. They denied receiving the £74 despite bank proof, then said the missing money was “taxes” and “non-refundable.” Rubbish.

The service is chaotic, unprofessional, and frankly dangerous. I’ve reported this to Barclays Fraud Department.

If you're thinking of booking with them – DON’T. You’re risking your money and peace of mind.

Skybridge Cars and Britannia Cars – You are not a taxi service. You are a scam machine.

I would give them 0 if there was a option on plenty occasions they have been rude to my kids on the way to school bully my kids and I belive they have assaulted my kids and the local council doesn't want to listen I would change it but it's school transport put into place by central bedfordshire council

Avoid at all cost !!!!!

Don’t bother can’t find you, driver doesn’t speak English and is not aware of where he is going. Shambles

I booked a taxi in April to be picked up at the airport. Had to call at the airport as never came, eventually 45 minutes late. Same happened today rang up 3 times I was told it had been dispatched. I was then told the traffic was bad, it never affected anyone else. I then had 3 silenced calls so called back and was told that he had been and because I didnt answer he left which was a total lie. Booked an uber and he was there within 5 minutes and cheaper!!

on the App there is a feature (pre book)
you specify the time you would like to be collected and pre book it!
In my opinion this is a complete waste of time and is a utter con as it doesn't get pre booked.
Its down to what driver is in the area at the time you have pre booked it for, so it's not pre booked for the time you specify or even close to in my case which results in you being late!
However the company dont care because they've had you conned sat there thinking a taxi is coming at said time, so at this point you're pretty desperate to get to your destination so you dont cancel, you're late! even though you have (pre booked, pre paid ) just absolute greed and a shoddy way to treat you're customers if you ask me!

Booked a taxi for 7pm. No sign at 10 past so rang to check. Was informed it hadn't been allocated and that one would be sent 'when one was available'. Not good enough. Won't use ever again.

Would give 0 Stars but I can't. It's a Scam Website. DO NOT USE. Take your money. Don't turn up. Blame traffic. Say they will be there in 2 hours and if you try to cancel, say no refund. I got my money back via charge back from Visa

Not trustworthy
Unprofessional based out side UK

Dangerous driving. No response from company when contacted.
Was travelling along M40, approaching slower moving traffic when one of this vehicles positioned alongside me preventing me from changing lanes on purpose. I had to slam on with my 2 year old son in the car. When I got alongside the vehicle the taxi driver was smiling/laughing at me fully aware of what he had just tried to cause. I thought this would be the end of it but further down the motorway he came speeding past in excess of 90mph (with passengers in his own vehicle) then did the exact same of sitting in lane 3 and applying his brakes each time I changed lanes to overtake slower traffic.

Dangerous “professional” driver that should have his license revoked for trying to cause a serious accident.

0 stars if I could. Absolutely disgusting firm. Lied too 3 times. Ordered a cab for 8.15. 8.40 (after being messed about for 20 mins) the had the audacity to see it's been and nobody was home, when the vab came, liars.... I was stood on my step. I'm now very late for work. Absolutely disgrace

Dreadful taxi service. Constantly leave dialysis patients at Aintree Hospital. Taxis booked at 5.15 turn up after 7pm with the excuse they have no drivers. Why on earth are the NHSusing this company😡 These patients have been out of their homes since 12noon with only a cup of tea since their breakfast, disgraceful way to treat sick people.

Very poor service, driver comes (he claims )to the airport when the plane
Lands and leaves after one hour, how can a person gets out of the plane walk all the way to baggage claims, customs and immigration in one hour, they dont refund the money or send another driver, they asked to take uber

I booked a Britannia taxi through the app for pickup from home at 09:30hrs to go to a train station.
The taxi did not arrive until just before 10am!!!
This after many phone calls to and from the office and the driver who, lncidently, had not been told about the ride until approximately 09:45hrs!!!!
After us kept waiting and anchious for half an hour, they had the nerve to charge me WAITING TIME!!!
Ever feel you have been ripped off?
I guess a company with this performance will not care about bad reviews as long as they make money.

The taxi driver who picked us up on mesnes Park terrace and drove us home was very polite he helped us with our suitcases this young driver is a credit to the company.

Don't drive for this taxi company they favour drivers for the better jobs was given a Airport job only for it to be taken off me an given to another driver there excuse was the rider changed the time of the booking by 5 minutes

Don’t turn up. Booked 24h in advance, no contact, just didn’t appear. Left me late for a medical appointment.

Booked a taxi for 7pm. When it didn't arrive, I phoned and was told that one would come when available. Phoned twice more with no luck. Had to cancel, including the pre-booked return journey. Had to drive to get to venue on time.
Best to avoid this company.

I'm a pensioneŕ got a britania taxi from barkbeth Rd to planetree rd which is 1.6 mile and was charged £7.20 normally £5.40max these drivers that don't even live in Liverpool are ŕobing ùs it shouldn't be aloud