Bristol Gas Supplies Ltd Reviews 57

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We've been using Bristol Gas Supplies for many years and whilst we probably only use them once a year, they are always competitive, efficient and effective in delivering and connecting bottled gas for... See more

Company replied

Rated 5 out of 5 stars

We bought a heater and gas bottle from Bristol Gas Supplies and the staff were really friendly and helpful. we have since bought some refills and again, the staff are really great (even though the an... See more

Company replied

Rated 5 out of 5 stars

Have been a loyal customer with Bristol Gas for well over 15yrs now. You do not place that kind of loyalty with non other than someone who deserves it and Bristol Gas fill that criteria. Staff on the... See more

Company replied

Rated 5 out of 5 stars

As a new customer I bought them a problem: how to connect my new French-made gas burner bbq to a std UK patio gas bottle. This wasn’t easy to solve and they spend plenty of time on working through the... See more

Company replied

Company details

  1. Gas Cylinders Supplier

Written by the company

If it's gas in a bottle, we sell it. Calor Gas Distributor, Butane, Propane, Patio Gas. Camping Gaz. Air Products Industrial Gases. Home delivery in All BS postcodes


Contact info

4.8

Excellent

TrustScore 5 out of 5

57 reviews

5-star
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1-star

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Rated 5 out of 5 stars

We've been using Bristol Gas Supplies…

We've been using Bristol Gas Supplies for many years and whilst we probably only use them once a year, they are always competitive, efficient and effective in delivering and connecting bottled gas for our fire. It is excellent service; thank you.

6 January 2026
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi Vince, thank you for this 5 Star review.

Rated 5 out of 5 stars

We bought a heater and gas bottle from…

We bought a heater and gas bottle from Bristol Gas Supplies and the staff were really friendly and helpful.
we have since bought some refills and again, the staff are really great (even though the android app and website shop leave a bit to be desired)

21 November 2025
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi Andy, thanks for this 5 Star review! I will pass your comments to the staff. Sorry about the App, we will pass this feedback to our web peeps for their attention.

Rated 5 out of 5 stars

Good Service

The gas was delivered within the time frame and the man was polite and helpful as I've always found.

23 September 2025
Unprompted review
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Reply from Bristol Gas Supplies Ltd

Hi Diane, thank you for this 5 Star review. I will pass your comments to the driver and all staff involved in making this delivery happen.

Rated 5 out of 5 stars

Fast and affordable

I thank god I chose to download the App and order this way. It’s fast efficient and no problems.

16 September 2025
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi Charnelle, thank you for this great review. We have invested a lot of time and resource into our app and we are so glad t is working so well!

Rated 5 out of 5 stars

Excellent service

Excellent service, as always.
We had run out of gas for cooking. A quick phone call and the bottle was delivered to our rural home early the next morning.
Highly recommended.

17 June 2025
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi Janet, thanks for this great review. So pleased we were able to help in such a timely manner.

Rated 5 out of 5 stars

Great price and great service

Great price and great service , I went to local garage to buy a refill to find out of stock so googled and found this great supplier and £10 cheaper ! Very happy customer and I will definitely use again ,

10 June 2025
Unprompted review
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Reply from Bristol Gas Supplies Ltd

Hi Sue, thank you very much for this 5* review. See you soon!

Rated 5 out of 5 stars

Simple Fast Service

Website is easy to use. I ordered on the weekend and gas was delivered 24 hours earlier than I was expecting. Can’t complain at that, super fast. Also £20 cheaper than buying at local garage and these folks delivered.
I’ll be back… As Arnie once said 😉

2 June 2025
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi Marcus, great feedback, thanks. Hasta La Vista Baby!

Rated 5 out of 5 stars

Professional high quality service

Team were really helpful in advising the best tank for our pizza oven and delivery was very quick.

21 May 2025
Unprompted review
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Reply from Bristol Gas Supplies Ltd

Hi Matilda, thank you so much for this 5 Star review, it really does mean a lot to us. Enjoy your pizzas!!

Rated 5 out of 5 stars

Refreshing, fast thinking, friendly gas staff 🎈

Refreshing and rare experience received today, it’s challenging to find an organisation who are well connected and thinks faster than the customer. Outstanding swift operations by Andy yesterday who had loaded a tank onto truck before he had even spoken to me but didn’t need it as Paul who arrived with it had the regulator onto my current tank fitted in a nano second 😃👍 Clearly I haven’t got the knack of it yet 🤣
I really appreciated this and clearly was my reason for coming back to this business. 5 ⭐️⭐️⭐️⭐️⭐️🎈

5 March 2025
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi, thanks for this glowing review. I have passed your comments to the guys involved. Always glad to help!

Rated 5 out of 5 stars

Excellent

I am an executor to I deceive state and I needed to find out who they dealt with before they pass away. I contacted Bristol gas supplies and they were able to look back at their records and confirm that deceased had a delivery account with them so was able to order and book a delivery.
The delivery was on time and the driver was very professional about his work. I would recommend this company to anyone needing any type of gas bottles.
Thank you Bristol gas supplies for your excellent service.

4 February 2025
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi, thanks for this great review. Kind words indeed!

Rated 5 out of 5 stars

Ordered 2 x 13kg refills but they only…

Ordered 2 x 13kg refills but they only turned up with one bottle. However, after a quick phone call they appologised and sorted out the issue delivering the second bottle the next day. Great customer service.

5 September 2024
Unprompted review
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Reply from Bristol Gas Supplies Ltd

Hi Nigel, thank you so much for this 5 star review. I will investigate what went wrong with this order to ensure it doesn't happen again. I am so glad that we resolved it promptly and to your satisfaction.

Rated 5 out of 5 stars

Simple on line transaction

Simple on line transaction, and a very prompt delivery. I am a first time customer, but will definately support Bristol Gas.(but not the team)😆

31 May 2024
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi Rob, thanks for this great 5 star review. Glad to know everything went as smoothly as we hope. Shhh by the way we support the Robins!

Rated 5 out of 5 stars

Bristol Gas. Company you can rely on.

Have been a loyal customer with Bristol Gas for well over 15yrs now. You do not place that kind of loyalty with non other than someone who deserves it and Bristol Gas fill that criteria. Staff on the phone are polite and efficient, delivery men are cheerful and always arrive when expected. It is a Company you can place your trust in, knowing full well you are never going to be let down by them. Take bow Bristol Gas.

1 February 2024
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi Mrs Hamilton, thank you so much for this great review.
I will pass your comments to the staff, it does mean a lot.

Rated 1 out of 5 stars

Very poor service

Very poor service! They didn't say what day or time they was coming round like they emailed to say they would. So obviously I missed them . But I only missed them by 13 minutes and they couldn't be bothered to come back that day . Either way they didn't tell me when they was coming. And when I called to politely tell them what has happened there was no apology. Canceled the order will not go to them again. So sad as how Cole it is. They then replied to me lieing saying they didn't say they would contact me even tho they emailed me saying that . And they did NOT wait 15 mins at all! I text them 13 minutes after and they had already left, there reply is all lies

11 January 2024
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi Sam,

Our lead time on delivery within Bristol is 1-3 working days from order, and we never offer a timed delivery service- our delivery hours are between 7.30am - 4.00pm each day. Customers are welcome to call on the day and we can give them an idea of an ETA, but the routes are scheduled first thing in the morning each day and we wouldn't know before that time.

The order was placed on the Tuesday and out for delivery on the Thursday. The driver called twice on site, messaged as he realised that a call from an unknown number might be ignored, and then waited for 15 mins to give you a chance to see the message.

After that, he did unfortunately have to move on- as you recognised, it is extremely cold at the moment and so we are inundated with orders. In that 13 mins (which was actually 28 mins from his arrival time), the driver had moved on to another area in Bristol and wouldn't have the time to get back to yourself and then complete the rest of his deliveries that day.

Your delivery would have been rescheduled onto the day after, and at no extra cost to yourself, which is still within the 1-3 day lead time we offer. To out that into perspective, the Bristol Calor Centre is currently quoting a minimum two week lead time on delivery.

We have refunded your order in full, and regret that we were unable to meet your needs on this occasion.

Rated 5 out of 5 stars

Very helpful and speedy service

Very helpful and speedy service, really friendly team, have used them for a couple of years now and had my first delivery from them which couldn’t have gone easier or quicker!! Very well priced, will be using again!!

10 January 2024
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi Tom, what a lovely review. Thank you so much, it does mean a lot to us.

Rated 5 out of 5 stars

Great service

Great service - I wasn’t home when they delivered, but they located the gas bottles at the rear of the house, disconnected and removed the empty bottles and connected the refilled bottles. I will definitely use them again.

21 September 2023
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi Hamish, thanks very much for this fabulous 5 Star review.

Rated 5 out of 5 stars

Easy ordering and next day service

Easy ordering and next day service - couldn’t have asked for more

3 July 2023
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi, thanks for this great review. We aim to please.

Rated 5 out of 5 stars

Great service.

23 June 2023
Unprompted review
Bristol Gas Supplies Ltd logo

Reply from Bristol Gas Supplies Ltd

Hi Andrew. We aim to please. Thanks for this 5 Star review.

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