Wants to install a new doorbell camera with my current brinks system. First I tried to chat which did not work for me because once I started talking to a real person here she got short with me on the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The technician to help me was very polite, seem very knowledgeable and was very helpful and the reason I called. He looked into my system as far as the how long the video stay online and I can’t remem... See more
Company replied
The representative was very personable and very helpful. He tried all avenues at his disposal to solve my problem. I wish all representatives are as helpful as him. he asked me about me and my well-be... See more
Company replied
Christian was an absolute legend w problem solving. He was cool, calm and collected and walked me through resetting my cameras after we changed internet providers. I was literally on day 3 of no sleep... See more
Company replied
Company details
- Security Equipment Store
- Furniture Store
- Security Service
- Security System Installer
- Security System Supplier
About Brinks Home™
Written by the company
Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.
A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.
Free Quote
On-the-Go
Whether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.
Learn More
Contact info
1501 Lyndon B Johnson Fwy, Suite 700, 75234, Dallas, United States
- 469.391.4024
- brinkshome.com
3.7
Average
8K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The account manager (Lashonda) was…
The account manager (Lashonda) was extremely knowledgeable. She explained my account changes with expertise. She spoke with kindness. I was immediately at ease. After speaking with her I was glad that I experienced excellent customer service. Thank you Lashonda for caring and meeting my need.
7 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Evelyn. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
THE REP JOAN WAS EXCELLENT SHE WAS VERY…
THE REP JOAN WAS EXCELLENT SHE WAS VERY KNOWLEDGABLE AND PROFESSIONAL
3 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Darquita. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Tech did a nice to help me through my…
Tech did a nice to help me through my issue.
7 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Jason. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Good experience…
The representative was very kind and knowledgeable. He was very patient with me when solving my issue.
1 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Mark. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The agent was excellent.
The agent was excellent.
Very helpful and patient. He knew just what to do.
5 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Michael. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The rep was very knowledgeable
The rep was very knowledgeable, patient, and professional. We resolved the problem as quickly as possible. Many thanks.
5 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, RM Schwartz. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great and Efficient Customer Service
I was connected with a representative that was able to quickly assist me in resolving the WIFI connection issue with the camera. She was friendly and efficient and stayed on the phone until the problem was resolved. She also verified that the camera was working.
24 June 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Jennifer. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Had issue with doorbell and driveway…
Had issue with doorbell and driveway cameras. No audio on doorbell and 2 way audio not working on the other. Problem was resolved.
5 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Carl. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Denise was very helpful and kind
Denise was very helpful and kind. She worked hard to help me solve my issues.
5 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Shannon. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, Robert. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The customer representative was very…
The customer representative was very Patient and helpful. She listened correctly and resolved the issue diligently.
4 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Virmarie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great Tech Support Team
The technical support team is very knowledgeable and quickly help to solve my problem.
3 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Joseph. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Representative was very helpful and…
Representative was very helpful and courteous.
3 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Mari. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Agent was very helpful and very…
Agent was very helpful and very patient. I had several concerns and she helped me resolve all of them.
3 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, P Nasky. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I called regarding billing...
I called regarding billing.... my representative was helpful and knowledgeable and I was able to complete my business in a "resonable" amount of time. "Reasonable" because I waited only about 2 minutes. In the past, I have had to wait more than 20 minutes to speak to a representative.
3 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Scott. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Gail was very informative and pleasant…
Gail was very informative and pleasant to speak with
1 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Maria. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
New internet connection
Sorry don't remember her name. I retired after 30 yrs as VP of customer satisfaction. I'm disabled and my older brother is my caretaker. He was the one who had to go outside make camera flash and tried hard to follow directions. He is completely illiterate on computer. He can Answer his phone, send a text. After 1hr 10min on the phone she suggested a VT, only after I was ready to cancel. So she set up appointment. Today he called. He had already fixed it when he called. 5☆ for him and Thankyou.
Just a few points
Don't downgrade what the Customer has. Mention it's possible issues the custom my experience then drop it.
We were on the phone for 1hr 20 min. After 20 minutes and you realize my brothers not getting it. Tell us then about the VT option.
All in all happy with Brinks
2 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Vicki. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The lady I talked to was amazing really…
The lady I talked to was amazing really did her job well.
3 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, GC. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I will reserve my comments in a…
I will reserve my comments in a complaint email I will be sending soon to your complaint department.Needless to say, my call to Brinks on June 2nd must have been treated as a mere social call by your customer service rep named Arreon and not a legitimate request to cancel the month-to-month contract since the property was already sold on May 29, 2025 which was properly communicated to this rep. Hence, I was charged $30 for the months of June and July.
3 July 2025
Unprompted review
Reply from Brinks Home™
Hello Lito, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Shady / Unfair Cancellation Procedures
Brink's cancellation policies leave a lot to be desired. Once you call in to cancel, they send you a "loyalty DocuSign" to truly cancel. My first rep didn't really tell me about it and its intended purpose. I didn't realize that I wasn't cancelled until I received a bill indicating that I still owed them payments. Then when you call in an explain the situation, there is really no leniency by their team even though they say they know you called previously to cancel and must have "missed" the email. It's not really until you inquire further that they tell you more about the intended purpose of the email. They then take you through the cancellation process again and you have to once again wait to get their "loyalty docusign" email and make your way through that. Then they tell you that it will take them a few days to process this AFTERWHICH the 30-day cancelation clock starts before they can truly cancel you (hence charging you another month's of service fees). When you ask them why they need 30 days, they say that they need to "deactivate" your monitoring. I truly have never made my way through a process such as this. It seems it is really set up to milk their exiting customers for a few more months of service payments. I think the FCC or the BBB should definitely look a this process as it is intended to make more money through creating complexity. I would avoid this company and look for more established, professional companies that are easier to do business with and aren't after making another buck by creating complexity for their customers.
3 July 2025
Unprompted review
Reply from Brinks Home™
Hello NH, thank you for your feedback regarding your cancellation. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
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