BrilliantHost, LLC 

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Company details

  1. Web Hosting Company

Written by the company

BrilliantHost offers powerful and insanely affordable VPS servers across the globe, specializing in Linux and Windows servers.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you for your help and patience

I wanted to take a moment to thank Brillianthost team for the incredible support I received, especially from Jacob Masse. He was so patient and kind throughout the process, helping me with pointing my DNS records and even going the extra mile to guide me with tutorials and suggestions. It really meant a lot to have someone so understanding, especially since I’m not very familiar with these technical details and I am full noob.

Jacob’s offer to help set up WordPress for me if needed was beyond generous, and I’m so grateful for his support. The fact that all of this was done without any extra fees shows how much they value their customers, and it’s truly rare to find such thoughtful service.

Thank you again for making this transition so easy and pleasant :))

21 January 2025
Unprompted review
Rated 1 out of 5 stars

This provider is scam

TLDR: They don't care about customer benefits, only about their profits.

This provider is a scam. Twenty-four hours after my purchase, they sent me an IP address, username, and password without providing access to a control panel. I purchased one month of service, but just a few days later, they shut down the VPS without any notice.

They don't respond to any emails and treat customers poorly, which is unacceptable. They only seem to care when they receive a bad review. 😡

Edit: In the service agreement, there is nothing related to torrenting (their FAQ at page footer is 404 link imgur com/a/NWrJfgM ). They stated I could do whatever I wanted (in FAQ)

29 September 2024
Unprompted review
BrilliantHost, LLC logo

Reply from BrilliantHost, LLC

Hi Khanh,

Your server was suspended due to your torrenting activity which violates our Terms of Service and the law. A DMCA violation complaint was received with proof of your torrenting activity, which was followed up on and verified. Your review lacks serious context of the service we delivered, as you had business with us since Dec 2023 and were satisfied until you decided to torrent on your server.

Due to the nature of the event, we were not able to reply to it with specifics within our normal timelines. We did not choose to ignore you or wait until you left a review to answer you, we simply needed to compile information based on the complaint. You would've received a reply regardless of leaving a review or not. We take customer support very seriously and we give personalized and fast replies to normal issues.

Our Terms nor FAQ do not state that you can do "whatever you want." Our Terms of Service clearly state that you cannot break applicable laws (which should be a given), or cause harm to other parties with your server. You violated the digital rights of another party's work by torrenting, meaning you broke the Agreement and the law. These are grounds for termination.

If you'd like to contact me, please reach out to support@brillianthost.net.

Thank you!

Rated 5 out of 5 stars

I got a service from them

I got a service from them. They were absolutely helpful, installed what I needed, and even provided support above and beyond what I needed. They were a great help when my services were down and provided me a backlog of information. What a great host provider and will continue to buy again.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Just great all around

Really great uptime fast support very cheap custom plans and everything is good overall ive used them since they opened and their previous company plan on using for quite some time

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Just got a server from these guys

Just got a server from these guys, performance is great and I’ve never seen pricing like this. I’ve had an amazing experience so far!

12 July 2024
Unprompted review
BrilliantHost, LLC logo

Reply from BrilliantHost, LLC

We appreciate the kind words!

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