Brilliant.org Reviews 2,783

I originally signed up with this app and it was only meant to be for a year then without any notification whatsoever they charged me $187 for a renewal...i tried to get a refund but they said it wasn't possible so im stuck with it for another year....they should at least give notification but there was NOTHING...they just go ahead and steal money from your account...needless to say im very peed off about it what can i do! ?NOTHING just stuck with a useless app that i wont even use...😱😩😬👎

Excellent experience with Brilliant; thanks to them, you can approach programming, mathematics, and science in general, in an engaging and constructive way. Following an issue caused by a mistake on my part, I had the opportunity to see how responsive and attentive their team is.

I wish they were more clear on their websites. The "help" sections are unclear, and just when you think you can call them to rectify incorrect payment processing you're hit with "email us at -" its the worst method of any sort of refund. Not to mention the payment system in general is horrible. I signed up for the FREE trial, yk under that monthly basis etc. Didn't enjoy, wasn't my kind of topics (or lack thereof I guess), and so I most definitely cancelled my subscription (in the free trial phase). WEEKS or so later I'm seeing a charge for $184 AUD and its just so frustrating to see this kind of charge (WITHOUT any email confirmation or rather just notification), just silently enter my bank account. I've yet to hear anything back from the company and if I manage to get a response AND a refund from the company I am more than happy to change my views and I guess review on the company. Its just a shame that I have to reach out to THIRD PARTY sites just to refund unwilling payments because the site itself wont allow direct communication.

The app itself is fun and engaging, but beware of their billing practices. During the trial period they flood you with emails, making it easy to miss the premium billing notification. When I was charged and requested a refund within 10 days, well within the EU's 14-day legal withdrawal period, they refused. They even tried to argue the withdrawal period started at the trial start date, not the payment date. After three attempts to resolve this, I had to initiate a chargeback through my bank. Great product, terrible company.

I have been using Brilliant as a premium user for some five years now, and I have found it very helpful. In general it has helped me learn and practice new skills, but also understand everyday technology better. I really like their courses on technologies. They are well explained, well crafted, and digestable. I also appreciate that the app and its design has been evolving with the years. The Koji mascot, the battery charges for streaks, the unified design language, and clear course structures make it pleasant and fun to learn and keep learning. The recently added dark mode is a very welcome upgrade, too. Another thing that impresses me is how easy it is to submit a ticket when I find a bug or an error. Equally impressive is how fast some tickets are answered with solutions. All in all, a great app at a fair price to learn and stay sharp.

Great app and great support

Fantastic support fixed a small lroblem right away.

This is an excellent app for boosting your knowledge. It’s likely to be being brilliant with the brilliant and it’s more fun way and scientifically proven in getting your studies and your facts and your understanding of knowledge to aThis is a excellent app for boosting your knowledge. It’s likely to be being brilliant with the brilliant and it’s more fun and scientifically proven in getting your studies and your fact’s and your understanding of knowledge in different perspective

I think the team clearly wants to improve the client/user experience.

I also had the "unexpected charge" issue (after I deleted my account), and Brilliant support was quick to resolve it.

Overall, the quick response and common-sense resolution compensated for my initial frustration and turned it into a positive experience.

(P. S. I deleted my account not because I have a problem with the app/quality, but because I am lazy and decided at least not to throw money away on unused subscriptions.)

Thought I'd cancelled the trial period but
got charged. No option for a refund.

I had a really great experience using this tool. What made it even better is that the team listens to user feedback and makes the program more user-friendly. I’m happy to see developers bringing ideas to life and keeping features effective. This tool truly deserves more recognition and a higher rating.

Very kind support,
Good communication,
Friendly staff.
For I am not so long busy with the app, I am giving only 4 stars.
They should be nice in future as they are in these days.
It's very refreshing.

Love the app for accessible learning. Cancelling the renewal subscription because I cant afford it right now was not super straight forward but they replied within a day of me emailing them about it and sorted it out asap.

I really like the app and the interactive learning experience, I have been a long time brilliant user myself, and I sometimes use brilliant for educators in my class. Their approach towards ideas also helps me as an educator in simplifying or staggering some concepts with increasing difficulty. I even often enjoy doing some of the simpler courses to stay sharp and fast instead of just going on a mindless doom scroll.

The customer service is great and prompt in their replies and in taking action.

I wish they'd go back to adding many science and advanced physics courses as I truly enjoyed these, but the app has been skewed more towards Math, Data Science, and Computer science lately.

My experience with this company was probably different than most. Someone hacked my Google account and used my linked payment method for some unauthorized purchases. Brilliant.org charged me $141 for a membership that I did not order. There were three other unauthorized purchases in large amounts made to other places as well. Brilliant.org responded to my email about this promptly and actually resolved the issue that I had within 24 hours. They refunded my PayPal account. The full account without question. I homeschool my son and will be looking to use them in the very near future and hope to add to my five star review. Great company to deal with!

It requires that you being the adult assist your child in learning the concepts before a full on tutorial from the app be used as an independent learning tool. At least this was the case with my son the few tries he had on the program. Otherwise very helpful customer service and speedy response!

I love this software. It is so much fun! I use it with my students now and they love the days they get to solve Brilliant puzzles.

DON’T TOUCH THEM WITH A BARGEPOLE!!!
They charge far too much for what they give you access to, then go rather quiet around renewal time - taking payment without any notice. To take the biscuit, when you then cancel the said subscription ( within minutes of the PayPal notification ), they remove the refund link from your account and when you go searching for it, you’re presented with a policy page stating: WE ALMOST NEVER REFUND!!! Not the type of company I want anything to do with.🤔

WARNING STAY AWAY!! Free trial in order to get your info then they bill you for a year subscription that you never agree to.
They refuse to issue a refund although you never signed up for a year at 129.50.
BRILLIANT THIEVES, STAY AWAY PLEASE !!

Fantastic app, really enjoy it. The support team are really great with any questions or queries you need. 5 stars