brillen.com Reviews 

I just tried out the new Brillen optical office near my home and WOW what a great experience! Well-attentive staff, a patient eye exam (ofther offices go SO FAST!), great pricing, and a terrific array of frames to choose from. This was the best experience I have ever had for an eye exam as well as selecting frames. Brillen is now my go-to place for eye exams and glasses. No pain whatsoever!

I want my glasses or my full refund this place is a scam no body answer the phone or email me

My experience at the Apache Junction site was excellent.Not having done business there before. I was some what sceptical . They were friendly, very helpful. Recieved a good eye exam and had a wide range of choices in frames. I would highly recommend them.

They responded to all the poor reviews with an email address.
I got an automated reply 8 days ago saying they will get back to me shortly.

Now 11 days no response. Support must be managed by monkeys.

That is what you expect from a SCAM

They repeatedly ignore my emails. They have given me a refund but the US is still poorly run. Will not use them again until poor management is addressed.

Very friendly and warmly welcoming.
Very knowledgeable.
The most through examination I have had outside of a hospital

The journey was great untill glasses were delayed and then only appointments to collect was a tuesday or Saturday i work in a hospital and have wednesdays off saturday collection in guildford over the xmas period parking is non existent this was never explained and when i placed a complaint no body got back to me awful service

I wasn't able to get new glasses like I had hoped to the day of my visit, but, that was because they actually listened to what I said and raised concerns about me needing to see a specific specialist before they could help me, something that I'm honestly certain nobody else would have done had I gone to get glasses anywhere else.

Tom and the team actually care about their patients, your optical health is their main concern, not your money... and that's something I couldn't say about anyone else. I genuinely feel safe going to these people, I highly recommend them

Went to the store to buy some new prescription glasses, served by a lovely sales assistant named Reyhan at the Waltham Forest branch who was extraordinary and went the extra mile in carrying out his job, he understood concerns and had viable solutions to them all whilst also being a great conversationalist and helping me feel satisfied with my choice

Terrible experience. Not a doctor doing eye exams..info on computer not private. Do not use these people.

I came in with my adult son and both of us bought glasses. We had excellent undivided attention from the staff involved.

Great service and product at a wonderful price- 2 pairs of progressive lenses for much less than I paid for 1 pair by 50%

Invoice#-264830
The overall experience was very easy and enjoyable, the employees were very helpful with frame selections and with the exams. Only took two and a half weeks for prescription to get here and made sure they fit properly. Will use them again in the future.

HORRIBLE. After waiting TWO MONTHS for two pairs of glasses ($169 for two pair progressive, including exam), I show up and they have ONE PAIR. I paid $244. One pair was supposed to be plain, the other pair had all the bells and whistles. Every time I called for status, they told me one was there, still waiting on the other one. I come to pick them up and all of a sudden I only ordered one? They also said if I don't take the glasses, I have to pay $45 for the exam. It is clearly noted but... they wouldn't give the prescription to me. So I have to pay for the exam but I cannot have the prescription. Not sure that's legal. Either way. As far as the glasses that I tried on (but left there) they seemed decent. Go somewhere else if you can. ***Update they issued an apology, gave a full refund, and provided the prescription. I appreciate the quick resolution to this situation. Like I said, the glasses themselves are decent, just hit a big bump with the Tempe store.

If you need glasses, take advantage of the promotion Brillen has. You can get 2 pairs of great glasses for the price of one WITH an eye exam. I went to the Peoria location and they were amazing. Very friendly & knowledgeable & up front. Glasses came in right on time & I love them!

I would exercise the utmost of caution in dealing with this company. They deal with "partner opticians" who often do not recognise the terms of an offer for a pair of lens ie try to charge you more than the offered price. The company has no complaint process in place, their website encourages you to contact their "partner opticians" with any concerns that one may have but there is no way to complain to Brillen itself, all one finds on the Brillen website is a customer service email address. In my case the "partner optician" did not understand Brillen's product range, tried to charge me 3 times the offered price, and only had two pairs of frames to show me.

Huddersfield branch
My wife got her first perfect pair of varied focal glasses a few months ago, the optician spent a lot of time making sure they fit as well as possible. All staff members gave great service. My wife told me how Brillen optician work, i was impressed so i booked an appointment online a little over three weeks ago. Because of lockdown protocol my wife could not come with me to help me choose my new glasses. In stepped Megan who helped me pick the perfect pair, again all staff members made the whole process as easy as possible. Wife loves my specs We will be buying from Brillen in the future.
K & W Lewis

Just picked up my new varifocals in Middlesbrough - 2 pairs. Free eye test included. Great service and price. Two pairs for the price of one. Very happy!

Granddaughter is on 5 pills a day. Controls her crying and fits sometimes. She is only 7, so we don't want to give her overdose.

Decided to give this company a try as I have been continually un-happy with other optical stores in general (& have tried them all) I can say hands down this was the best experience I have had in years. Quality frames and the lenses are very much worth the upgrade! oh, they also don't just hand you your glasses when you go in, they make they fit well & you can see!!

Absolutely terrible experience with their Darlington UK branch. The branch was later closed due to staffing problems and I received a phone call by mobile to say my glasses were there, but the appointments diary had been wiped. A call back was promised with an appointment, but never came! Their website has absolutely no information on phone numbers for specific branch locations. The responses received from my negative review elsewhere only sought to retain me as a customer by offering a 50% discount on FUTURE purchases. As if I would give them my future business!!!
[EDIT ......... I went back today 9th September for the health check and to collect my glasses for which I had paid £319, 2 days after my last visit. On putting them on, they were found to be totally wrong, and I had fuzzy vision. I also queried the price as it didn't add up against their quoted prices. In what seems a bait and switch exercise, they had added coating which I hadn't asked for, but because I paid for thinner lenses, coating was added as a hidden extra!!!]

They won't refund to my credit card, but only to my bank account. Having given those details, can I trust them to repay the full amount? Let's see.

[EDIT .. 15th September - Strangely, the full amount has now been refunded to my credit card, despite conflicting information given in branch. I really hope that is the last contact I will have with this company. Let's wait and see.]

The reader should decide for themselves, but I would NOT recommend this company to anyone.