Bright Swimwear Reviews 

2,675
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, describing it as friendly, helpful, and highly responsive, especially when assisting with exchanges. Many reviewers also highlight the excellent quality of the swimwear, noting its durability and attractive designs. Even when initial sizing issues arise, the support team often resolves them efficiently, sometimes allowing customers to keep the original items. However, some customers also noted issues with order fulfillment and shipping, experiencing delays or missing items. A few people mentioned that customer service could be slow or unhelpful regarding refund policies, and some reviewers found the sizing inconsistent, often running smaller than expected, with product details like padding not always clearly specified.

What people talk about most

Product

Users describe positive interactions with product, praising the quality of the swimwear, with many finding... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as kind, responsive, and... See more

Quality

Customers consistently note positive experiences with quality, praising the material as high-quality,... See more

Order

Consumers find order experiences to be ambiguous, with many praising the quick shipping and helpful customer... See more

Staff

Customers had positive experiences with staff, consistently praising their kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service replied promptly when I reached out about an exchange. They sent me the new piece no questions asked and let me keep the current piece due to a change in their return policies! I... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience! The bikinis I originally ordered were a little too small, but they were beautiful. The exchange process was quick and easy, and everything was resolved in less than tw... See more

Company replied

Rated 5 out of 5 stars

I needed to exchange my bottoms for a different size. They let me keep the original bottoms as well to reduce their carbon footprint. This is such a good brand with great customer service!

Rated 5 out of 5 stars

Their customer service is so good. They responded so fast when I reached out regarding a size exchange, and were so kind and generous throughout the process. The bikini itself is so cute and feels dur... See more

Company replied


Company details

  1. Swimwear Store
  2. Clothing Store

Written by the company

Bright has been spreading summer around the world since 2017 with its swimwear and bright, colorful, and summer-infused designs. With over 250,000 bikinis sold every year in over 100 countries, Bright has become synonymous with swimwear, cementing itself as a must-have for beach-goers and trendsetters a-like.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,675)

277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Customer Service

I love the swimsuits, delivery is fast, and customer service is amazing. I needed to exchange my top for a bigger size and they just took care of it for me and had the bigger one delivered and let me keep the other.

24 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Isabella,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

The most amazing swimwear brand

The most amazing swimwear brand. Their bikinis are super cute, comfy and high-quality. The price is also incredible and their customer service is unmatched! I asked for a size exchange and they replied and dispatched the new item the same day! I will only buy my bikinis from here now!

24 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Sarah,

We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 1 out of 5 stars

A company that doesn’t not accept full…

A company that doesn’t not accept full refunds and only does exchanges and store credit, is a company that has major red flags and had to deal with many refunds in the past and refuses to better themselves and their product. First, their sizing is WAY off, not close to being accurate at all. Second, the quality of their suits are downright shameful SHEIN has better quality. Everything is super thin and flimsy and nowhere on their website does it say that all of their suits are single lined. All they can offer is store credit, and frankly, I have no need for store credit as I do not want to purchase another product from this company.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Brand!

The quality of the swimsuits are amazing and the customer service is always helpful and accomodating.

23 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Dani,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Prompt and friendly customer service.

Prompt and friendly customer service.

22 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Young,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Great customer service and cute bikini!

The bikini I received is great quality and super cute! I did have to exchange the bottoms though they didn’t have the size I needed; the customer service however is so great and streamline. I really appreciate the generosity and intentionality with the way they handled my exchange request!

21 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Keke,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Very kind and helpful

Very kind and helpful. Would definitely recommend!

22 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Connie,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Easy Exchanges!

The Bright Swimwear team made my exchange process extremely smooth. I love these bathing suits and adding a good customer service team takes it another level!

22 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Carlie,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Customer service

Customer service and assistance with exchange was very helpful, they responded quickly and went above and beyond helping me choose a something that was better suited for my daughter. Love the suits and appreciate the company and all they did to make our order perfect.

21 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Carley,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

The ship time was super quick

The ship time was super quick. And when I needed to do an exchange they told me to keep my first item. They are out here really doing their best to take care of their customers.

20 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Emily,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Love the quality in swimsuits, great staff!!

I bought a couple of bikinis from Bright Swimwear. I love the fabric, color and design but felt a little dissapointed because tops didn't fit well (they run small), so I reached customer service staff to get help and was surprised by their response I got from them. They definitely made it easy for me. I feel happy and satisfied with my purchase and the experience with Bright Swimwear I would buy again for sure now that I know my size in this brand.

20 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Carolina,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with bright swimwear. I had an exchange and the process was seamless and easy! Customer service was exceptional.

20 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Sarah,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Great customer service

After requesting an exchange, they let me keep the extra swim bottom! Customer service was great

17 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Miya,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Great customer service!

They helped me so quickly with my exchange and were so kind!

16 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Jasmine,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Very cute pieces and very helpful…

Very cute pieces and very helpful service team!

27 March 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Evelyn,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I had placed an order online and a couple of bikini bottoms but when they came they were too small! So I reached out via email and Bright Swimwear kindly responded and accommodated my request for a new size and sent them to me no issues! Love this site! Will order from them again! (:

14 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Saibelle,

Thank you for taking the time to share your kind review. We truly appreciate your continued support. Our team is always here and happy to help! Just reach out to us again if you ever need any assistance with your orders.

Elsa x

Rated 5 out of 5 stars

My top was too large so I emailed about…

My top was too large so I emailed about an exchange. It may have taken a week for them to get back to me via email but there was also a holiday! They are sending me a bigger size and also letting me keep the small size to gift as a gift from them! Will be ordering more! Amazing customer service

14 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Allie,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Happy customer

Bathing suit was super cute and came really fast. I wanted to exchange for a different size and they helped me do it seamlessly. I will definitely be buying more things.

15 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Karyn,

Thank you for taking the time to share your kind review. We appreciate your continued support. Our team is always here and happy to help! Just reach out to us again if you ever need any assistance with your orders.

Elsa x

Rated 5 out of 5 stars

Bright Swimwear was so professional

Bright Swimwear was so professional, helpful, and kind. I truly appreciate all of their help, especially with my exchange process. Thank you to Alexia and the Bright Swimwear team for making my experience amazing!

15 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Bela,

Thank you for your kind review! We're so glad that Alexia was able to help you. We can't wait for you to try your new set!

Elsa x

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