Bright Swimwear Reviews 

2,676
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, describing it as friendly, helpful, and highly responsive, especially when assisting with exchanges. Many reviewers also highlight the excellent quality of the swimwear, noting its durability and attractive designs. Even when initial sizing issues arise, the support team often resolves them efficiently, sometimes allowing customers to keep the original items. However, some customers also noted issues with order fulfillment and shipping, experiencing delays or missing items. A few people mentioned that customer service could be slow or unhelpful regarding refund policies, and some reviewers found the sizing inconsistent, often running smaller than expected, with product details like padding not always clearly specified.

What people talk about most

Product

Users describe positive interactions with product, praising the quality of the swimwear, with many finding... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as kind, responsive, and... See more

Quality

Customers consistently note positive experiences with quality, praising the material as high-quality,... See more

Order

Consumers find order experiences to be ambiguous, with many praising the quick shipping and helpful customer... See more

Staff

Customers had positive experiences with staff, consistently praising their kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service replied promptly when I reached out about an exchange. They sent me the new piece no questions asked and let me keep the current piece due to a change in their return policies! I... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience! The bikinis I originally ordered were a little too small, but they were beautiful. The exchange process was quick and easy, and everything was resolved in less than tw... See more

Company replied

Rated 5 out of 5 stars

I needed to exchange my bottoms for a different size. They let me keep the original bottoms as well to reduce their carbon footprint. This is such a good brand with great customer service!

Rated 5 out of 5 stars

Their customer service is so good. They responded so fast when I reached out regarding a size exchange, and were so kind and generous throughout the process. The bikini itself is so cute and feels dur... See more

Company replied


Company details

  1. Swimwear Store
  2. Clothing Store

Written by the company

Bright has been spreading summer around the world since 2017 with its swimwear and bright, colorful, and summer-infused designs. With over 250,000 bikinis sold every year in over 100 countries, Bright has become synonymous with swimwear, cementing itself as a must-have for beach-goers and trendsetters a-like.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(2,676)

279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love!!

Love my bathing suit and also great customer service, very straightforward and helpful! Sizing runs a little small but the exchange process was easy!

2 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Annalise,

Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Customer support is amazing!

Customer support is amazing!

1 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Rachel,

Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Excellent customer service from Bright…

Excellent customer service from Bright Swimwear.
I recently needed to arrange a return and was fortunate enough to be assisted by Adele. From start to finish, she was professional, responsive, and genuinely helpful. She replied promptly to my emails, clearly explained the process, and made what could have been an inconvenient experience completely straightforward.
In an age where good customer service can be hard to find, Adele's efficiency and friendly approach stood out. It's clear that Bright Swimwear values its customers and has a strong support team behind the brand.
A big thank you to Adele for making the process so seamless. Based on this experience, I would happily shop with Bright Swimwear again and would recommend them to others.

28 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Janna,

Thank you for your kind message. We're so happy to hear about your positive experience with us and that Adele was able to help you with your concern. Please just let us know if you ever need any further assistance!

Elsa x

Rated 5 out of 5 stars

I contacted customer service with an…

I contacted customer service with an exchange request and was assisted by an incredibly kind and responsive associate. This is easily one of the best swimsuit brands I’ve experienced.

28 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Vivian,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

I love the swimsuits and the team was…

I love the swimsuits and the team was very kind! I got the wrong size and the team was super nice and responsive in working out my exchange!

25 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Savannah,

We're so glad to hear that you feel this way. Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Smooth exchange

Ordered two bikinis, but both tops were too small. So I reached out to them for an exchange and some advice on which size I should get instead. They responded quickly and within a few days I received two new tops in a size that fit me perfectly. Great customer service!
The quality is also really nice.
Could not recommend any less!!!

22 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Sara,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Absolutely wonderful communication

Absolutely wonderful communication! Bathing suits are super soft and seem very durable! My sizes didn’t fit but bright swimwear is sending me all new sizes without having to go through the exchange process. I am very thankful for this and will be placing my future order with them.

21 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Kelsey,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Great customer service for returns!

19 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Finley,

We're so glad to hear that you feel this way. Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

10/10

Great quality bikinis & wonderful customer service!

19 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi there,

We're so glad to hear that you feel this way. Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Love the quality for the price

Love the quality for the price! Their styles are really fun and bikinis are comfortable and also not too high waisted which is hard to find. I would recommend sizing up! I got a medium which is already a size up for me (5’5 120lbs and 27in waist) and it was still too small. However they have a great return policy.

19 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi there,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Bright swimwear has the best customer…

Bright swimwear has the best customer service. I ordered a swimsuit from them 2 years ago, and it is my go-to suit that I always reach for. I use it to sauna, swim in the ocean, and the pool and it has not faded or torn. I re-ordered two more suits from them recently. They shipped very fast, but unfortunately they didn’t fit. I contacted support and Alexia was very helpful and helped me exchange for new sizes and even let me keep the original ones to reduce carbon footprint and allow me to give my suit to a friend.

19 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hello,

Thank you for your kind message. We're so happy to hear about your positive experience with us and that Alexia was able to help you with your concern. Please just let us know if you ever need any further assistance!

Elsa x

Rated 5 out of 5 stars

very nice and quickly responded!

18 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Evelyn,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Love the swimsuits

Love the swimsuits! Customer service was super helpful with exchanges. I would recommend buying from them!

17 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Jenny,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Helpful Responsive Team

The team was super responsive and took great care of me when I needed support!

14 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Julia,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Outstanding Customer Support

The Bright team (Alexia) was outstanding to work with. I emailed my concern, and they went above and beyond in aiding me in the exchange process, all while remaining conscious of their carbon footprint! I can't wait to wear their products this summer!

14 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Sloane,

Thank you for your kind message. We're so happy to hear about your positive experience with us and that Alexia was able to help you with your concern. Please just let us know if you ever need any further assistance!

Elsa x

Rated 5 out of 5 stars

They have the absolute best swimsuits…

They have the absolute best swimsuits they go above and beyond making each print available in different fittings and styles for different body types. I was extremely satisfied with my order and how adorable the bathing suits were. I can’t wait to wear them on vacation. I was exchanging two bathing suits for a different fit, and they went above and beyond to help me through the exchange and we’re so kind through the process. this is a business that you should be shopping with this summer.

11 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Cassandra,

Thank you for your kind message. We're so happy to hear about your positive experience with us and that Anna was able to help you with your concern. Please just let us know if you ever need any further assistance!

Elsa x

Rated 5 out of 5 stars

A forever customer!

I had quick responses and the person helping me was lovely. I feel like the answers to my questions were genuinely helpful while they provided more information about their other products which made it easier to keep shopping keeping that information in mind. I really appreciate the fact they are trying to reduce their carbon footprint by letting me keep my original purchase and gift it to a friend. Their clear information about the new invoice was nice because it kept it stress free. My new items were sent very fast and it was all handled very well. I was so impressed by this process and will absolutely be shopping here again!

12 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Beverly,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Fast Shipping, Great Customer Service

Packaging and shipping was extremely efficient and quick. I also initiated an exchange and it was taken care of extremely fast and politely! Great customer service!

11 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Beatrice,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Absolutely love this brand and their…

Absolutely love this brand and their customer service! Best bikini brand out there!!!!

12 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Avery,

Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Love the bikinis but had to change the…

Love the bikinis but had to change the size and the service was very good and had a surprise!

11 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Susanne,

Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

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