Bright Swimwear Reviews 

2,666
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and quick responses. Many people appreciate the high quality of the swimwear, noting durable materials and attractive designs. Reviewers frequently mention easy exchange processes and the company's willingness to ensure satisfaction, often allowing customers to keep original items. However, some customers noted that sizing can run small, often requiring exchanges. A few other people also felt that customer service responses were occasionally slow or unhelpful, especially regarding order delays or the company's strict no-refund policy, which some found unclear before purchase.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful quality of the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the beautiful, high-quality... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction with quick shipping and... See more

Staff

People report positive experiences with staff, highlighting their kindness, helpfulness, and generosity in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service replied promptly when I reached out about an exchange. They sent me the new piece no questions asked and let me keep the current piece due to a change in their return policies! I... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience! The bikinis I originally ordered were a little too small, but they were beautiful. The exchange process was quick and easy, and everything was resolved in less than tw... See more

Company replied

Rated 5 out of 5 stars

Their customer service is so good. They responded so fast when I reached out regarding a size exchange, and were so kind and generous throughout the process. The bikini itself is so cute and feels dur... See more

Company replied

Rated 5 out of 5 stars

Very helpful and quick customer service. I am a first time buyer, and I have issues sometimes with sizing because I have a larger chest. While one style worked for me that I purchased, another one did... See more


Company details

  1. Swimwear Store
  2. Clothing Store

Written by the company

Bright has been spreading summer around the world since 2017 with its swimwear and bright, colorful, and summer-infused designs. With over 250,000 bikinis sold every year in over 100 countries, Bright has become synonymous with swimwear, cementing itself as a must-have for beach-goers and trendsetters a-like.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,666)

299 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service!

They have an amazing customer service that was very helpful when processing my return! They even let me keep the item I was exchanging!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Bikinis

I ordered a few items and they were sadly one size too small . I contacted Bright Swimwear service . It was so easy and Anna was very helpful . I just picked the Item what i wanted in the right size . After she sent me the confirmation she told me that i can keep the items i already had and give it to someone . No further costs . That is first of all so so nice and really thoughtful ! I recommend this shop to 100% . Go get your bikini .

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience! The bikinis I originally ordered were a little too small, but they were beautiful. The exchange process was quick and easy, and everything was resolved in less than two weeks.

Friendly customer service, great support, and lovely swimwear. Highly recommend!

26 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Mila,

We appreciate your review and are so happy to hear that you're satisfied with our products and service. Our team is always happy to help! Please just let us know if you need any further assistance.

Elsa x

Rated 1 out of 5 stars

Extremely disappointing customer…

Extremely disappointing customer service.

I've never experienced such a poor return and exchange process. The company refuses to refund unused items and only offers store credit, which is frustrating enough. However, what makes the experience even worse is the incredibly slow customer service.

Because it takes so long to receive a response, the items I want to exchange for keep selling out before my request is processed. As a result, the exchange policy becomes almost impossible to use in practice.

It feels like the company is happy to keep customers' money while refusing to issue refunds for unused products, leaving customers with very limited options. This has been a very disappointing experience, and I would not shop here again based on the level of customer service and the way returns and exchanges are handled.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Color is not the same at all and sizing…

Color is not the same at all and sizing is completely wrong. Got size L as per sizing chart and it is way too big. Also material feels cheap and color is completely different from site. Do not reccommend bright swim.

30 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Suvi,

We're sorry to hear that your order didn't quite work for you as we strive to provide our customers with high-quality products. Kindly note that colors may vary slightly due to lighting and screen settings, but overall color and appearance of the product should still closely match the photos.

That said, upon checking, we have no existing ticket with your order details. If you feel like your products might have been faulty and discolored, or if you'd like to request for an exchange for the style or size, our team would be happy to process a replacement or provide you with recommendations for another set!

Elsa x

Rated 5 out of 5 stars

I love this brand!!

I love this brand!!! Returned my medium tops for large because there was less fabric in triangle top than expected but customer service was super helpful and had quick responses. Highly recommend. Quality is 10/10

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful swimwear

Beautiful swimwear, amazing quality, and outstanding customer service. They went above and beyond to help me, and I’ll definitely be ordering again!

26 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Aña,

We appreciate your review and are so happy to hear that you're satisfied with our products and service. Our team is always happy to help! Please just let us know if you need any further assistance.

Elsa x

Rated 5 out of 5 stars

Very good service!

Anna responded in less than half an hour, was quick to address my needs, and placed an order for my new replacement piece in the same day! Very grateful

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Exchange!

I ordered two sets from bright swimwear and figured out. I accidentally ordered one wrong top(I wanted a different style). I requested for an exchange, thinking I would send the top back to get the right one. They were super generous and sent out the new top right away, but also let me keep the top in a different style. I extremely recommend this Bikini brand they are incredible, I have never found bottoms that fit so well!!

24 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Soren,

We appreciate your review and are so happy to hear that you're satisfied with our products and service. Our team is always happy to help! Please just let us know if you need any further assistance.

Elsa x

Rated 5 out of 5 stars

AMAZING

AMAZING! My bikinis didn’t fit so I started the return process and they emailed me back right away, let me choose different styles that would fit me better!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

The BEST customer service

They have the best team who got back to me so quick when I ordered the wrong size! They sent me a code to exchange and then told me I could keep the top I ordered first! They are truly the best!

22 June 2026
Unprompted review

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