Customer service replied promptly when I reached out about an exchange. They sent me the new piece no questions asked and let me keep the current piece due to a change in their return policies! I... See more
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Bright has been spreading summer around the world since 2017 with its swimwear and bright, colorful, and summer-infused designs. With over 250,000 bikinis sold every year in over 100 countries, Bright has become synonymous with swimwear, cementing itself as a must-have for beach-goers and trendsetters a-like.
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Replied to 88% of negative reviews
Typically takes over 1 month to reply
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They have so many options and were more than happy to help me and replace my order when i saw that it didn't fit! Quality seems top as well!
They have an amazing customer service that was very helpful when processing my return! They even let me keep the item I was exchanging!
I ordered a few items and they were sadly one size too small . I contacted Bright Swimwear service . It was so easy and Anna was very helpful . I just picked the Item what i wanted in the right size . After she sent me the confirmation she told me that i can keep the items i already had and give it to someone . No further costs . That is first of all so so nice and really thoughtful ! I recommend this shop to 100% . Go get your bikini .
The customer service here is 10/10. Would recommend this brand to anyone.
Really happy. Thank you :-)
Very happy with my experience! The bikinis I originally ordered were a little too small, but they were beautiful. The exchange process was quick and easy, and everything was resolved in less than two weeks.
Friendly customer service, great support, and lovely swimwear. Highly recommend!

Reply from Bright Swimwear
Great customer service they got back to me fast and were very helpful. My girls love their bathing suits!
Extremely disappointing customer service.
I've never experienced such a poor return and exchange process. The company refuses to refund unused items and only offers store credit, which is frustrating enough. However, what makes the experience even worse is the incredibly slow customer service.
Because it takes so long to receive a response, the items I want to exchange for keep selling out before my request is processed. As a result, the exchange policy becomes almost impossible to use in practice.
It feels like the company is happy to keep customers' money while refusing to issue refunds for unused products, leaving customers with very limited options. This has been a very disappointing experience, and I would not shop here again based on the level of customer service and the way returns and exchanges are handled.
Color is not the same at all and sizing is completely wrong. Got size L as per sizing chart and it is way too big. Also material feels cheap and color is completely different from site. Do not reccommend bright swim.

Reply from Bright Swimwear
I love this brand!!! Returned my medium tops for large because there was less fabric in triangle top than expected but customer service was super helpful and had quick responses. Highly recommend. Quality is 10/10
Attentive and fast service. Very pleasant and professional.
Beautiful swimwear, amazing quality, and outstanding customer service. They went above and beyond to help me, and I’ll definitely be ordering again!

Reply from Bright Swimwear
Anna responded in less than half an hour, was quick to address my needs, and placed an order for my new replacement piece in the same day! Very grateful
Super easy with exchanges and very responsive and nice.
I ordered two sets from bright swimwear and figured out. I accidentally ordered one wrong top(I wanted a different style). I requested for an exchange, thinking I would send the top back to get the right one. They were super generous and sent out the new top right away, but also let me keep the top in a different style. I extremely recommend this Bikini brand they are incredible, I have never found bottoms that fit so well!!

Reply from Bright Swimwear
AMAZING! My bikinis didn’t fit so I started the return process and they emailed me back right away, let me choose different styles that would fit me better!
Very fast response and efficient! Great customer service when having to exchange items.
Amazing customer service and best bikini’s around!!
They have the best team who got back to me so quick when I ordered the wrong size! They sent me a code to exchange and then told me I could keep the top I ordered first! They are truly the best!
the easiest and most friendly customer service ever! This alone will keep us coming back!
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