We are a digital agency and have been working with them for more than a year with 60-plus accounts. We raised a complaint 36 hours ago, and we are still not receiving any resolution. They don't have a... See more
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See what reviewers are saying
Great job! Thank you for letting me know to log into my account because of being inactive for so long. I also appreciate being emailed to confirm this highly recommend bright local.
Company replied
New to the platform, but have been very happy with Brightlocal at every step. TONS of free resources to learn how to use Brightlocal and when I reached out to support for help, they were very thorough... See more
Company replied
I have been using bright local since the very beginning of their opening, words cannot express how amazing awesome and easy to use the software is compared to everything else out there. I literally do... See more
Company replied
Company details
Written by the company
BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organizations with the confidence to grow. Headquartered in the UK, BrightLocal serves customers across the US, Canada, and beyond.
Contact info
First Floor, Huntingdon House, 20 North St, BN1 1EB, Brighton, United Kingdom
- 01273 605027
- contact@brightlocal.com
- brightlocal.com
4.5
Excellent
756 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good technical support!
Needed to re-run rank checkers and they help me out fast!
10 August 2022
Unprompted review
Reply from BrightLocal
Thanks for taking the time to review us!
Citation building made easy with BrightLocal
Citation building made easy with BrightLocal. We needed a bit of hand holding which we received. Great support service. Thanks Gina!
9 August 2022
Unprompted review
Reply from BrightLocal
I'm really glad Gina was able to help! Thanks for the awesome review.
Paula Martin was great she helped me…
Paula Martin was great she helped me with an issue i just could not figure out as an experienced user of the brightlocal platform. She also followed up with another rep i was in contact with for a separate issue!
5 August 2022
Unprompted review
Reply from BrightLocal
Thanks for the review Gabrielle! It's lovely to hear that Paula was able to assist. Please do get in touch if you need anything else.
Best Wishes.
Great experience with Keyrsten!
Professional knowledge and skills _ very very supportive and to the points!
Highly recommended! BrightLocal - the right place to be!
5 August 2022
Unprompted review
Reply from BrightLocal
I'm really glad Keyrsten was able to assist on this occasion. She'll be really pleased by your comments. Thank you for recommending us!
Customer support was extremely helpful.
Customer support was extremely helpful.
They answered all of my questions, and were helpful in me figuring out what I was doing wrong.
3 August 2022
Unprompted review
Reply from BrightLocal
Thank you for the lovely review Rick. It's great the support team were able to assist :) Just reach out if you need anything else!
I've been thoroughly impressed with…
I've been thoroughly impressed with what BrightLocal has to offer and their pricing is more than reasonable. I chose them after comparing about a dozen different companies. The training that they offer is top notch as well.
3 August 2022
Unprompted review
Reply from BrightLocal
Thank you for taking the time to write this review Laura.
I'm really pleased you've been impressed thus far!
Great help with customer support on…
Great help with customer support on addressing issues with setting up local search grid. Explained everything well and assisted in setting up for me.
Thanks again
29 July 2022
Unprompted review
Reply from BrightLocal
Hey Michael,
Thanks for taking the time to leave us a TrustPilot review.
I'm really glad our support team were able to help.
Best value, straightforward pricing
I use them for their citation builder. It has a user-friendly interface with great customer support. What makes them 100x better than Yext is the submissions are permanent. No shady first-year promo pricing with required yearly renewals at 2x+ the price. An investment of around $1,000 gave me hundreds of listings (that are easily editable) to 2 locations for a lifetime.
29 July 2022
Unprompted review
Reply from BrightLocal
Thanks for the great 5* review Ryan!
It's lovely to hear you've been enjoying the Citation Builder.
Please get in touch with the team should you need anything!
Super thorough and helpful
Paula was very helpful with my situation and explained everything thoroughly and I believe corrected all of my issue before chat ended.
11 July 2022
Unprompted review
Reply from BrightLocal
I'm really glad Paula was able to assist! Thank you for taking the time to write this great review.
Myles - BrightLocal CEO
Support that actually helps!
I tried other companies and didn't get a ton of help. Love that I found BrightLocal.
8 July 2022
Unprompted review
Reply from BrightLocal
Thanks for the great review Julio!
Best,
Myles - BrightLocal CEO
very helpful
7 July 2022
Unprompted review
Reply from BrightLocal
Thank you for the review!
Myles - BrightLocal CEO
Always excellent help from the folks at…
Always excellent help from the folks at Bright Local
6 July 2022
Unprompted review
Reply from BrightLocal
Thank you for taking the time to write us a review!
Myles - BrightLocal CEO
The service has been exceptional.
The service has been exception. You have great staff.
Staff looked after my inquiry fast and helped me with my issue. Happy customer
4 July 2022
Unprompted review
Reply from BrightLocal
Thank you for the fantastic review Claude!
Best Wishes,
Myles - BrightLocal CEO
Contacted their chat support
Contacted their chat support. Rose was efficient and very helpful.
8 June 2022
Unprompted review
Reply from BrightLocal
Thanks for the review! Rose will be really pleased she was able to help.
Kind Regards,
Myles - BrightLocal CEO
Reply from BrightLocal
Great review Sumina, thanks so much for taking the time to write it!
Myles - BrightLocal CEO
Reply from BrightLocal
Thanks for the review Sean!
Myles - BrightLocal CEO
I needed help resetting my password
I needed help resetting my password. Mike Wilson helped me through it. I think that I could have asked him anything and he would have helped me regardless of what it was! He was very professional and kind. He had a willingness to help and to get the job done for me! Another word, he was awesome and I so appreciated him.
25 May 2022
Unprompted review
Reply from BrightLocal
Hey Denise,
I'm so glad to hear that Mike was able to help in this instance, please don't hesitate to get in touch if you need anything else!
Kind Regards,
Myles - BrightLocal CEO
awesome service!! I love it Brigthlocal Tools!! Ecellent!!
23 May 2022
Unprompted review
Reply from BrightLocal
Thanks so much for the lovely review Jesus!
Myles - BrightLocal CEO
Sympathetic and Eager to Resolve My Issue
Dian was sympathetic to my issue and eager to resolve it. Dian also proactively found a practical solution. I felt very supported.
18 May 2022
Unprompted review
Reply from BrightLocal
Thanks for taking the time to review us! Dian will be thrilled by your comments, they're very much appreciated.
Best Wishes,
Myles - BrightLocal CEO
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