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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the onboarding process smooth and understandable. People frequently highlight the excellent customer service, noting prompt responses and a supportive approach that simplifies learning the system and utilizing its features effectively. However, some customers were dissatisfied with the customer service, mentioning difficulties in resolving issues via email and a preference for phone calls. A few people also felt that sales tactics were pushy and that there was a lack of follow-up after contracts were signed, leading to frustration and a perception of unresponsiveness.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and knowledge. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to understand... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and patience of... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eleanor took us through the nitty gritty of the application. She showed us the resources available and how to navigate the system. She was quite detailed and she displayed a good mastery of the applic... See more

Company replied

Rated 5 out of 5 stars

The refresher was wonderful and useful, full of tips and she walked me through each side bar tab. Also showed us features we were not aware of and helped make the programmake more sense, as well as ho... See more

Company replied

Rated 5 out of 5 stars

We are in the process of switching over to BrightHR and I have had to ask many questions along the way as I input all the data and navigate the system and learn how it works. I have had a dedicated... See more

Company replied

Rated 5 out of 5 stars

Angel was attentive to our needs in regard to our questions. She was very keen to make sure we understood and slowed down when we asked information from her in regard to the software. Her demeanour... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

BrightHR is a people management software company and we’re blazing a trail for brilliant workplace cultures. We understand that It Pays to Play and provide businesses with the tools to become a part of this cultural shift. Our solution enables you to effortlessly implement HR admin processes, from approving vacation, logging sickness and tracking lateness, through to running reports and document management whilst also providing you with access to specialist expert knowledge on topics ranging from employment relations to happiness. We're igniting a fire in the HR industry that will reveal a brilliant new normal.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

We are in the process of switching over to BrightHR and I have had to ask many questions along the way as I input all the data and navigate the system and learn how it works. I have had a dedicated onboarding and customer support person, Sakshi Pillai, and she has been great. She is very patient, and gives me clear instructions and is very pleasant to talk to. She has been a great help.

30 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Tara,
Thank you so much for taking the time to let us know about the support you're receiving from Sakshi! We appreciate your trust in BrightHR and look forward to continuing to support your business.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Angel Ali was very patient and…

Angel Ali was very patient and informative, I am keeping her as my go to for questions.

29 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi there,
Thank you very much for the five star review and kind feedback. Angel will be happy to continue supporting you!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

I had a wonderful onboarding session…

I had a wonderful onboarding session with Tyson. He was very concise, and we were able to have an efficient meeting.

26 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi there,
Thank you so much for taking the time to leave us a review! We are happy to hear that you enjoyed Tyson's support.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

I'm in the process of learning the…

I'm in the process of learning the program and have needed help on several occasions. When I call in the call is answered promptly and I either get my help from that person or are transferred to someone who can help. They are always pleasant and knowledgeable, Simran Ranu has helped from the start and has been great. I would recommend this product and service based on my experience so far.

24 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Doug,
Thank you for taking the time to share your experience! We're thrilled to hear that BrightHR has exceeded your expectations. We truly value your partnership and look forward to continuing to support your success.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Thanks for your patience Simran

Thanks for your patience Simran, she gave me all the information that I needed to start using Bright hr with patience.

23 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Farshad,
Thank you kindly for the five star review! We are glad to know you enjoyed Simran's support.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Angel was very thorough and concise

Angel was very thorough and concise. Always made sure we understood and checked if we had any questions on every subject. Excellent on-boarding session thank you!

23 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Martha,
Thank you very much for the five star review and feedback regarding Angel! It's great to hear that you found the session so helpful.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Tyson was very informative and helpful

Tyson was very informative and helpful. Great in helping me navigate through the dashboard for the first time

23 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Heidi,
Thank you so much for taking the time to leave us such a lovely review!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Tyson did an excellent job explaining…

Tyson did an excellent job explaining the system, and we were able to complete the onboarding meeting efficiently. We are excited to integrate Bright into our HR department.

20 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Saad,
Thank you very much for taking the time to leave us a positive review! It's great to hear that you enjoyed Tyson's support, were excited to have you onboard with us and look forward to continuing to support you and your business!
Regards,
BrightHR Canada

Rated 4 out of 5 stars

I received the basic explanation I…

I received the basic explanation I needed to understand how the platform works from Tyson Tan. Everything was good; I just would have preferred a bit more detail on how to use the BrightSafe features, such as the free H&S e-learning courses available in that module.

22 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Daniela,
Thank you for letting us know about your recent experience. We do apologize that this was not covered in the initial meeting, but rest assured that a member of our team will be reaching out to you to book you in for a BrightSafe onboarding to ensure you have all the support you need.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Angel was amazing and very explicit

Angel was amazing and very explicit. She is patient and detailed. She knows her Onions

20 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi there,
Thank you kindly for the lovely review about Angel! It's great to hear such great feedback.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Simran

Simran was a great help during the onboarding process. She took the time to teach me how to navigate the Bright HR system.

20 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi there,
Thank you kindly for taking the time to leave us a positive review! We are delighted to hear you enjoyed Simran's support, we will be sure to pass this onto her!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Onboarding made easy!

A comprehensive review was given of the software and it was well received. Angel Ali made it easy to understand and navigate!

20 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Richard,
We really appreciate you sharing your thoughts on your experience with BrightHR and our service. It's wonderful to know that you've had a positive experience with Angel, and we'll definitely share your feedback with the team!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Angel was very helpful

Angel was very helpful, made it very easy to understand using the Bright software.

20 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Tannis,
Thank you kindly for this review!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Great presentation

Great presentation
Detailed explanations and expressions
Very knowledgeable

16 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi there,
Thank you very much for the five star review and kind feedback! We are happy to hear you are enjoying our support and services.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

New to BrightHR

We had the pleasure of working with Tyson during our onboarding process for the new software, and we couldn’t be more impressed with the experience. Tyson was not only knowledgeable and professional but also incredibly patient and approachable, which made a world of difference for us as we navigated the learning curve.

Tyson provided clear, step-by-step guidance and tailored the training sessions to match our pace and specific needs. He answered every question with confidence and clarity, making even the more complex features feel manageable. His hands-on approach and supportive attitude ensured we felt comfortable and capable using the software on our own by the end of the onboarding.

Thanks to Tyson, what could have been a stressful transition became a smooth and even enjoyable process. We’re truly grateful for his help and would highly recommend him to anyone looking for a seamless onboarding experience.

15 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi there,
Thank you very much for sharing such an amazing review! We’re so glad to hear that your experience with Tyson was so great! Your positive feedback is a testament to the dedication of our team, and we will make sure to pass it along to them. It’s been our pleasure to serve you, and we look forward to supporting you again soon. Have a fantastic day!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

A true Angel helped me understand BrightHR

I had a wonderful onboarding session with Angel. She was kind and considerate. The app feels a bit overwhelming at the start but she really made me feel confident in understanding the benefits of getting to know the BrightHR software/apps. I have some homework to do but it'll be worth it in the end.

12 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi there,
We really appreciate your kind words! Our team takes great pride in the service they offer, and it's wonderful to hear that Angel has been so helpful in getting you set up and familiar with the platform.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Great service!

9 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi there,
Thank you very much for the five star review!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Tyson was very professional and…

Tyson was very professional and extremely helpful with familiarizing my team with all the functions of the products they offer. Along with being attentive and very responsive for any additional questions we had/have.

6 May 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Graham,
Thank you kindly for letting us know about your positive experience with Tyson! It's great to know you feel supported by our team.
Regards,
BrightHR Canada

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