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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the onboarding process smooth and understandable. People frequently highlight the excellent customer service, noting prompt responses and a supportive approach that simplifies learning the system and utilizing its features effectively. However, some customers were dissatisfied with the customer service, mentioning difficulties in resolving issues via email and a preference for phone calls. A few people also felt that sales tactics were pushy and that there was a lack of follow-up after contracts were signed, leading to frustration and a perception of unresponsiveness.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and knowledge. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to understand... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and patience of... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eleanor took us through the nitty gritty of the application. She showed us the resources available and how to navigate the system. She was quite detailed and she displayed a good mastery of the applic... See more

Company replied

Rated 5 out of 5 stars

The refresher was wonderful and useful, full of tips and she walked me through each side bar tab. Also showed us features we were not aware of and helped make the programmake more sense, as well as ho... See more

Company replied

Rated 5 out of 5 stars

We are in the process of switching over to BrightHR and I have had to ask many questions along the way as I input all the data and navigate the system and learn how it works. I have had a dedicated... See more

Company replied

Rated 5 out of 5 stars

Angel was attentive to our needs in regard to our questions. She was very keen to make sure we understood and slowed down when we asked information from her in regard to the software. Her demeanour... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

BrightHR is a people management software company and we’re blazing a trail for brilliant workplace cultures. We understand that It Pays to Play and provide businesses with the tools to become a part of this cultural shift. Our solution enables you to effortlessly implement HR admin processes, from approving vacation, logging sickness and tracking lateness, through to running reports and document management whilst also providing you with access to specialist expert knowledge on topics ranging from employment relations to happiness. We're igniting a fire in the HR industry that will reveal a brilliant new normal.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

It was an absolute delight to go…

It was an absolute delight to go through the training with Andrew. He's very knowledgeable and patient with his customers. Thank you again for your help Andrew and will continue to rely on your service going forward.

Lyndsey
Maid Clean Services Inc.

11 June 2020
Unprompted review
Rated 5 out of 5 stars

Thank you, Naomi!

Thank you Naomi! What a fabulous user-friendly program with the advantage of your guidance. It is very user friendly! My only suggestion is: a word doc using the titles to know which title to click to go to find where specific info is (don't worry i am busy building one!) in order to decrease the search time while you are familiarizing yourself with the system/terminology/etc. Was impressed at how user friendly it is & Naomi was excellent with the demonstration, thanks!

26 May 2020
Unprompted review
Rated 2 out of 5 stars

Still to find out.

Has a lot of potential, however, the “training” its more like “here you gonna find the link for your answers”. Very disappointed. We will “study the links” and we will get back to you.

19 May 2020
Unprompted review
Rated 4 out of 5 stars

Best remote HR service

I love this company. Their service is excellent and guides me step by step through HR issues. Their blip timeclock and online dashboard make scheduling and keeping track of hours and documents very simple.

13 May 2020
Unprompted review
Rated 5 out of 5 stars

Priceless

Great tool and great customer service.

5 March 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Sophie!

Thanks for your great feedback. We appreciate you taking the time to write us a review.

Regards,
Kelly

Rated 5 out of 5 stars

BrightHR Software

Friendly, knowledgeable, professional introduction to software by Tiyanna. Software itself appears to be fairly intuitive. Looking forward to getting up and running.

3 March 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Thank you for the great feedback, we’re delighted we could give you the support you needed. I’ll make sure to pass on your feedback to Tiyanna.

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly and helpful during the whole set-up process. I was able to fit in the online and telephone support meetings when it was convenient for me, and everything was very straight-forward. Everything seems very user-friendly, and I'm looking forward to saving a lot of admin time with BrightHR.

18 February 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Thank you for taking the time to write us a review. We look forward to continuing to support you and the business!

Rated 5 out of 5 stars

Day 1

Day 1: It seems like a good product with a lot of functionality and support, which is appreciated.

16 January 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Christine,

Welcome on board, we’re really pleased read you’ve been impressed with the support you’ve received so far. We’re always on hand you give you any support you may need. Thanks for taking the time to give us your feedback.

Regards,
Kelly

Rated 5 out of 5 stars

Bright HR is a MUST for ALL!

Bright HR is a NEW application to me. I manage a Security Staff for a private International Boarding High school. We have a lot of extra policies as a result. I have been an HR Recruiter/Generalist and an HR Manager in the past for companies from 300 to 600. Bright HR is "AWESOME" what great tools and interconnectivity with administrators! I have used People Soft, and other HR tools but this is far superior. File management and scheduling as well as other things are laid out in a logical useful way. Very user friendly and intuitive. Congratulations on a Great product!

13 January 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Thank you for the great feedback, we’re delighted we could give you the support you needed. I’ll make sure to pass on your feedback to the team.

Rated 5 out of 5 stars

So far so good

So far so good! Bertrand was very patient and explained all of the features to me during our phone conversation. I think this service is going to be extremely helpful to the success of my business. Thank you!

2 January 2020
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Thanks for taking the time to write us a review! I'll pass on the comments to Bertrand.

Rated 5 out of 5 stars

It was a very informative session

It was a very informative session and Harpreet was patient and amazing

20 December 2019
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Thank you for taking the time to write us a review! I'll pass along the comments to Harpreet.

Rated 5 out of 5 stars

Great tutorial

Great tutorial. I cannot wait to implement this product with our staff.

19 November 2019
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Thanks for your review Lori.

Rated 3 out of 5 stars

Although I have not used the system

Although I have not used the system, it seems to be well designed for its intended use.
I would require it to allow for time sheet input by job #, with the potential for multiple jobs in one day.As it is, there is no value to my business.
Another improvement would be to have it communicate with bookkeeping programs, such as Sage, so that the timesheet data does not have to be manually transferred to payroll programs.

14 November 2019
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Gaston, Thanks for your feedback. Your comments have been passed onto our BrightHR development team. Many thanks,

Rated 2 out of 5 stars

I found the software to be non…

I found the software to be non intuitive...found the entire process to be rushed and constantly felt left behind during the tutorial.
The staff member spoke very quickly and I had to interrupt often to say please say that again. There seemed to be an assumption that I knew a lot of the stuff which I did not.
I may not be the most savvy person with technology, however I do run two successful companies and manage just fine with my technology skill as they are..

29 October 2019
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Thanks for taking the time to give us your feedback. I know that Andy has been in contact from our department and we've put steps in place to make sure you are fully supported. I hope we can look to regain your confidence in BrightHR. We'd really appreciate an update, thanks in advance.

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