Brighterly Reviews 

970
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 550 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for being exceptionally patient, highly engaging, and truly dedicated to helping young children significantly improve their core academic skills. Parents note that the personalized one-on-one sessions make lessons genuinely fun, successfully build student confidence, and easily fit into busy family schedules. Some reviewers were not happy with occasional scheduling issues, communication gaps, and unpunctual teachers failing to show up on time. Additionally, a number of consumers experienced distinct communication difficulties regarding unclear English pronunciation during their online lessons.

What people talk about most

Staff

Customers had positive experiences with staff, frequently expressing appreciation for tutors who are patient,... See more

User experience

Consumers find user experience to be positive, highlighting professional, patient, and engaging tutors who... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the knowledgeable... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with how tutors help children... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m very happy with the progress my daughter has made with her ELA tutor, Zaphanta. She has improved so much, from decoding words to reading more confidently. I’m truly grateful for Zaphanta’s patienc... See more

Rated 5 out of 5 stars

One on one tutoring . Did an assessment and have taken steps to allow the CJ to go back and relearn missed steps and strengthen weaknesses. Has given our grandson self confidence which is lacking du... See more

Rated 5 out of 5 stars

Our tutor is fantastic, she has a way to correct my daughter that does not make her feel ashamed. My daughter is highly engaged throughout the entire time. And I really think it is making a difference... See more

Rated 5 out of 5 stars

I love that the lesson was fun for my son. Even when he got an answer wrong, the instructor helped him review and come up with the correct answer on his own so he understood the problem.


Company details

  1. Educational Institution

Written by the company

Brighterly is an online math and reading platform offering live 1-on-1 classes for students in Grades 1–12.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

970 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(970)

552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I loved the content but my son felt…

I loved the content but my son felt like the reward of holding up a toy car was a bit strange and childish.

12 June 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Adrina,

Thank you for sharing your feedback with us. We're glad to hear that you loved the content of the lesson.

At the same time, we're sorry to learn that your son felt uncomfortable with part of the experience. We would truly appreciate it if you could tell us a little more about what happened during the demo lesson and what specifically felt strange or inappropriate to him.

Your feedback is incredibly valuable to us, as it helps us better understand our students' needs and improve the learning experience we provide. We'd love the opportunity to learn more and see how we can assist.

Please feel free to reach out to our support team at your convenience. We look forward to hearing from you.

Best regards,
Brighterly Team

Rated 5 out of 5 stars

Tutoring

My
daughter tutor is the best she has learned a lot from her from the past three months I’m happy with her tutoring my daughter.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I strongly recommend Brighterly tutors…

I strongly recommend Brighterly tutors for kids that need extra help, if struggling in any subjects at school.
Tutors are well prepared. My kid is so happy to learn great techniques, with great tutors.
I wish they have this kind of help at Schools.

11 June 2026
Unprompted review
Rated 3 out of 5 stars

I enjoyed the interaction with my child…

I enjoyed the interaction with my child and helping him understand the concepts of math, but my son who is ADHD and has Autism couldn't always understand him because of his hard accent. But he would repeat the question/ questions for him.
I didn't enjoy that afterwards the staff kept trying to get me to buy a program out of my budget and I had already stated that I was going to purchase one just not what she wanted me to buy.

9 June 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Regenia,

Thank you for your honest feedback. We're thrilled to hear that you enjoyed learning alongside your son and that our tutor was patient and supportive in accommodating his learning needs.

At the same time, we're very sorry about the communication barrier regarding the tutor's accent, and we sincerely apologize for the sales experience that followed. Thank you for bringing this to our attention - your feedback is invaluable, and we are already addressing these concerns with our team.

We would still love the opportunity to support your child's learning journey. If you'd like to explore a program that better fits your needs, please reach out to our team, and we'll be happy to help you find the right option.

Best regards,
Brighterly Team

Rated 2 out of 5 stars

The teacher covered nothing I wanted him to

The teacher was hard for my son to understand. Also before the lesson the teacher asked what I wanted Mikey to work on and I said word problems and multi step problems. He also worked on multiplication, nothing Mikey actually needs help with, extremely disappointed.

10 June 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Customer,

Thank you for your feedback, and we are truly sorry for the disappointment. This is definitely not the experience we want for Mikey.

Our tutors aim to tailor every session to the student's needs, and it is clear we missed the mark here by focusing on multiplication instead of the multi-step word problems you requested. We completely understand your frustration and are addressing this with our instructional team to ensure it doesn't happen again.

We always want to ensure our families get the value they expect, and we are committed to making things right.

Best regards,
Brighterly Team

Rated 2 out of 5 stars

Do it because you love it. Not only for money.

We have observed inconsistencies in the grading practices of your educators, particularly concerning the mathematics department. For instance, a student who is advancing to the sixth grade was assigned third-grade level mathematics and subsequently received a 'C' grade, despite demonstrating proficiency with the assigned material. Conversely, the English Language Arts instructor provided a 'B' grade. Furthermore, we find your current pricing structure to be disproportionately high for a two-day-per-week instructional model.

9 June 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Mona,

Thank you for your feedback. We are truly sorry that your experience with us wasn’t a positive one.

Our goal is always to build strong foundational skills, but we hear your concerns regarding the math placement and grading consistency, and we want to look into this promptly.

Regarding our tuition, our two-day model is structured to deliver high-quality instruction and premium resources. However, we value your input on our pricing.

Please contact our support team directly so we can discuss this and find a solution together.

Best regards,
Brighterly Team

Rated 5 out of 5 stars

Great Math Tutor

My daughter absolutely loves her math tutor, Ms. Sam. She is patient, encouraging, and does a wonderful job helping her understand math concepts that may have been missed at school.

9 June 2026
Unprompted review
Rated 3 out of 5 stars

Expensive

It was ok, he was wrongly assessed as oer his grade.
And the weekly 2 classes are expensive

8 June 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Pushpam,

Thank you for taking the time to share your feedback!

We're sorry to hear that the initial assessment did not meet your expectations. The assessment is designed to help us understand each student's current level and learning needs, but we understand that it may not always align with a parent's expectations.

We also understand that the cost of tutoring is an important factor for families, and we appreciate your honest feedback regarding pricing.

If you're open to it, we encourage you to contact our support team directly. We'd be happy to review your concerns, discuss your child's learning plan, and see whether we can find a solution that better meets your family's needs.

Thank you again for sharing your experience, and we hope to have the opportunity to assist you further.

Kind regards,
Brighterly Team

Rated 4 out of 5 stars

Very friendly and knowledgeable…

Very friendly and knowledgeable teachers. My child was engaged the entire time.

I agreed with the ELA recommendation, but not so much the math.

The prices are higher than those on the website. I was told that the prices on the website had not been updated yet.

We ended up not going with their services.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

This was a positive experience not only…

This was a positive experience not only for my child but for us as parents. Our son seemed confident but with room to grow. The pace was great. Gave him time to think and was given tips that he can work on. We feel he will be walking into 5th grade much more consistently.

6 June 2026
Unprompted review

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