Bridgend Ford Reviews 

Stay away from Ford Bridgend the after service is 0% after trying to get a appointment on a Saturday was reluctantly given one only to find out Ford needed the van for 7 hour after being told it will be only a hour work at most the staff on the phone are not trained and uninformed on any aspect of the vehicle after calling Ford xxxxx was told just pop in any time and we sort you out in 30 to 40 minutes

My husband and I were looking for a new family car; a hybrid. I contacted Bridgend Ford, having read great reviews about the Ford Kuga Phev. Speaking to them on their website live chat, I secured an appointment for us to go and test drive the vehicle. Nearly 2 weeks later, on the appointment day, we arrived at 1pm to find they didn't have the hybrid version of the vehicle for us to drive. They had a petrol instead. There wasn't much in terms of an apology, but we decided to test drive the petrol, to get the feel for the size of the car. Not sure on the difference in the feel of a hybrid car, we didn't like the petrol, but asked if another appointment could be secured to drive the hybrid, to see if there was any difference. We were told that one of the managers had the hybrid and that an appointment would be organised for the following week. We were told we would receive a call on the Monday to organise this (it was currently Saturday). 6 weeks later, I can confirm we still haven't had that call.

A couple of weeks after that appointment I saw a job advertised on LinkedIn for the garage. It ticked a lot of boxes for me, so I applied, and received a phone call within a week, to organise an interview. I mentioned on the phone the aforementioned experience, and that bad customer service had inspired me to apply. During the interview, my experience as a customer was discussed in depth, and the employing managers agreed the customer service was not adequate. I was told on that day I would hear whether I got the job the following Monday. That interview was 2 weeks ago today.

The employing managers have, absolutely, proved my point, and a lot of the points made in their negative reviews. Their follow up is appalling and incredibly unprofessional.

I have had bad experiences with Bridgend staff in the past and vowed never to use them again.
Due to covid I didn’t want to travel far to choose my van so thought I’d have a look at what’s available at Bridgend Ford yesterday.
I took my 23 year old autistic adult son with me as I had to make sure it’s the right vehicle for him too. He was very nervous and stood by the window for a good 10 mins away from everyone and anyone.
Will in transit sales made such a massive effort with him! My son even spoke freely to will even though he hardly speaks to anyone he doesn’t know (he has selective muteism).
I want to thank Ford for educating their staff on disabilities and a massive thank you to Will for his understanding and for going that extra mile with my son. We had our quote and will 100% be back for that van. My son never takes to anyone that fast but he can’t wait to see will again 😊.
This guy deserves a promotion!
Will, you are one in a million.

Very happy with my recent custom purchase. Very helpfull sales staff. For years I was a VW guy but recent experiences lead me to try Ford and I was pleasantly surprised.
Thanks guys.

Good afternoon all!

I previously wrote a review back in September 2020 regarding my New ford connect. Here goes,,,,,,,,,

Bought the van (NEW) September 2020 since then these are the dates it’s been back to Bridgend ford.

These are the dates.

28 Sep 2020-6 Oct 2020
Rattle from heatshield-replaced intake pipe

23 Nov 2020-17 Dec 2020 (fly wheel on back order)
Replaced clutch and fly wheel

23 Dec 2020-29 Jan 2021 (this is the completion date) (pads on back order)
Fitted pads as per notification from Ford-not mechanical.

Yes all Of the above was not mechanical yet had my van for weeks! Clutch gearbox suspect long and short was two cables/pipes touching very very experienced mechanic I must admit 😂🤦‍♂️ The confidence grows.

Since owning the van in September I’ve had the privilege to drive it no more than 6 weeks.

What’s more frustrating is when you give the van in you leave it on full or half a tank! They have the nerve to road test it and use all the fuel when collecting it’s nice and empty for you.

I know things should always remain professional! BUT and I say it Loud BUT I was at my last straw before shaking someone at this dealership.

The women all walk around lipstick- face full of makeup head in the air it’s laughable in all honesty.

The men well what can I say walk around all suited and booted again head in the air and probably ain't got a penny to rub together bless them! Dreamers!!

Leaving on a positive Lindsey the service manager was probably the best person there down to earth and very helpful.

I hope anyone using this company had a better experience than I have for sure!

Good luck chancers.

Wowzer Bridgend!!!....when we said we'd be back we didn't expect it to be so soon!!! We purchased a Ford Custom Nugget from Andrew at Bridgend Ford in Nov 2020 which we love love love, see our previous review. A couple of weeks ago my husband broke down in his VW transporter on his way to a job, after nearly 4 hours sat on the side of the road waiting for the RAC his blood was boiling, he wasn't a priority call, try telling that to his unhappy customer!!! When they arrived they got him going and he limped home, the day ruined and a days money lost!! After lots of tea and sympathy I persuaded him to call Andrew Harris at Bridgend Ford just to see what his options would be for buying a new Ford van. Andrew was pleased to hear from us and talked us through the various options explaining clearly how each option worked. In true Andrew style, like a rabbit from a hat, he produced a van from stock that matched and exceeded our wants and needs. A week later and my husband is the proud owner of a shiny new Ford Custom Limited van, all done over the phone and email in the new covid lockdown click & collect way. Andrew made the whole transaction a socially distanced walk in the park. We felt safe and confident in his ability to keep us safe which is so important in these challenging times. So a great big thank you again to my second favourite Welshman....(Tom Jones is my favourite obviously, duh!) Hopefully with trouble free motoring ahead we wont be back anytime soon but if we need him we know who to call. A quick shout out to the rest of the team who make it happen too, it takes a village! you guys are awesome.

Deb & Darren

bought new 18 plate van back in may 2018 after 2 months it broken down with enging management light
so ford had aa out.
1 month later same problem and i noticed that the oil was high i could see that there was to much diesel in the oil and van broken down aa out again same fault
fords then without asking me first they put an new software on the van which i was not happy about it and they said that they can do anything they want to the van been over 1 & half years sorting it with The financial ombudsman and still not good i can goo on and on but time is money in my game

keep well away from fords

AFTER HAVING A POOR EXPERIENCE WITH A LEASING COMPANY I SPOKE WITH ANDREW IN THE COMMERCIAIL TEAM AND WHAT A DIFFERENCE. VAN ORDERED AND DELIVERY WITHIN 7 DAYS AFTER WAITING ALMOST 8 WEEKS WITH ANOTHER COMPANY OFFERING EXCUSE AFTER EXCUSE.
BRILLIANT SERVICE AND MASSIVE SAVING OVER ALL OTHER LEASING COMPANIES. ANDREW AND BRIDGEND FORD WILL BE MY FIRST PORT OF CALL FOR FUTURE VEHICLES.

yes all good again ,

thanks Lee.

Very helpful and polite people. Answered all my questions.

Very professional in dealing with the whole sale. The car presented during hand over had been thoroughly valeted and fully mechanically checked.
Thanks so much. Would highly recommend Brigend Ford

I was pleased to find I had a fast and professional service buying my galaxy, from a pleasant young man by the name Brendon
Yours thankfully
Alan Csnning

Bought a pickup back in September from fords, waited until now to give an honest review after using the vehicle for a few months we are not disappointed one bit its exactlyas we expectedit to be. Andrew dealt with us from the commercial department in bridgend who was brilliant from start to finish, kept us updated at every point, extremely friendly and knowledgeable. Would definitely recommend 👌

Excellent, first class service

Wouldn’t buy from here again! Van was in and had to wait for the (Backbone) of Britain to start so they could claim more money. Then have the van and had to go back as the air box was rattling (New van mind) now it has to go back in as there is another noise they didn’t rectify in the first place still on the van!

I've emailed you wanting 2 ford rangers and no response. Then one of my staff books a lease van for tyres and gets told the tyres aren't included and you will charge us. Despite every lease vehicle contract we have with you is for service and tyres. The minute I get involved everything is sorted. What is going on chaps?

Since.my.last.visit.i.was.very.happy.with.my.purchase.the.guys.were.helpful.and..this.is.my.second.car.with.ford.i.will.reconmend.them.you.can.always.trust.ford.for.service.and.honesty.and.they.found.me.acar.within.my.budget