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Bridge lifts UK Limited Reviews 4

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TrustScore 3.5 out of 5

3.5

Elevator Service
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Company details

  1. Elevator Service

Written by the company

We are a small family run business based in the East Midlands, we offer lift service and maintenance contracts, as well as carrying out LOLER, PUWER and thorough examinations on a variety of lifting equipment along with an array of lifts ranging from dumbwaiters to passengers. We complete full lift modernisations to update any existing lift, offering customers the opportunity to bring their lift up to speed in line with the latest regulations ensuring all lifts are safe for daily use as well as offering a longer life span at affordable prices. At all times we offer very competitive rates and pride ourselves on not being beaten on price, whatever the circumstance we try to ensure all customers receive a high quality service delivered at a fair cost. Our service contracts range from a 2-12 visits a year, and also offer a fully comprehensive option, all of which include access to our 24 hour emergency call outs.

Contact info

3.5

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Really friendly and professional team

Really friendly and professional team. They always take the time to answer my calls and give me an explantation of any issues with the lift in the building. I would highly recommend then, you don't get many companies that offer this level of customer service anymore.

26 March 2025
Unprompted review
Bridge lifts UK Limited logo

Reply from Bridge lifts UK Limited

We greatly appreciate your generous feedback. In a challenging industry, it is always encouraging to receive positive remarks regarding our services.

Our objective is to ensure customer satisfaction, and we highly value any insights you may provide to assist us in achieving this goal.

It is gratifying to learn that you have experienced exemplary service and that you are a satisfied customer. Thank you for sharing your experience with us.

Rated 1 out of 5 stars

Very temperamental lifts

Very temperamental lifts. Currently the lift in our building has been down since January. They put posters up saying works will start this week and the lift fixed by the end of the week. However at the start of the week they have conveniently removed all the posters and unsurprisingly have not fixed the lift at all. This is on a pretty steady history of the same lift breaking on average once or more a month.

19 March 2025
Unprompted review
Bridge lifts UK Limited logo

Reply from Bridge lifts UK Limited

I truly understand your frustration regarding the lift on your site, and I sincerely apologise for any disappointment this has caused you. Your feelings are completely valid, and I would love the opportunity to discuss this further.

I know it's challenging to address these issues without a full understanding of the site, but please trust that we genuinely strive to keep everyone informed about ongoing situations. It’s never our intention to commit to completing work on a specific date and then not follow through, so I’m very sorry if it feels that way this time.

If you're open to having a conversation about this, please don't hesitate to reach out. You can email your preferred contact details to info@bridgelifts.co.uk, and I would be happy to call you at a time that works best for you. Together, we can work through any concerns you have, and if I don’t have all the answers, I’ll make sure to connect you with someone who can help. We are here to support you, and we genuinely want to resolve this to your satisfaction.

Rated 5 out of 5 stars

Fast Friendly Efficient Company

We have been using Bridge lifts for a while now, having swapped from OEM's and find their service to be far better and quicker than dealing with the OEM.

14 May 2024
Unprompted review
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Reply from Bridge lifts UK Limited

Thank you for the lovely words always nice to hear we are offering our customers a efficient service.

Rated 5 out of 5 stars

What a lovely team.

Made contact with Bridge Lifts as the company we usually use were unable to attend a breakdown on our main lift.
The engineer Matthew Taylor, attended within the hour, he was really friendly and a pleasure to have on site.
Very thorough and knowledgeable. Thank you so much. We will continue to use Bridge Lifts.

19 July 2024
Unprompted review
Bridge lifts UK Limited logo

Reply from Bridge lifts UK Limited

Thank you very much for your lovely review we look forward to continuing a working relationship with you

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