Bricopizza Reviews 44

I ordered a Biscotto di Casapulla from BricoPizz. According to the shop/tracking information, the package was marked as delivered, but I never received it.

I checked around the house and also asked my neighbors, but there is no package. I have already contacted the seller and asked them to check the delivery with the shipping provider.

So far there has been no resolution, which is why I had to open a case with PayPal.

Very disappointing experience, especially considering the high shipping costs within Europe. I hope the issue will still be resolved.
Lukas

SCAM!!
Rake order and miney, cancel order and do not refund.

Ordered a 49cm biscotto Stone on 27/08 and it arrived on 5/09. From Italy to Belgium in about one week. The stone had good protection inside the box aswell on the outside.
It was worth the wait!
When i need a second, i know where i will order!
First i was a little sceptic, due to all the comments here. But my experience was great

They don't like to give out much information, but I got the order very fast.
At the time of the order I got an automatic confirmation, then there was a week of silence and suddenly I got another e-mail that the order is shipped.
I got the biscotto very fast in a tight and secure packaging. I recommend the shop.

Ordered on 27th of June.
Shipped on 4th of July,
Received on 8th of July.

No response on email or whatsapp. Looked like a scam… but one month after the order the item arrived.

Scam!!! Ordered pizza stone 40 days ago. No stone, no response to emails, WhatsApp nothing. Stay away!!!!

This company is a scam.
They took my money, but that was the last I heard from them and they denied every attempt to communicate thereafter.

Luckily PayPal got involved and I got my money refunded. I really should refer them to the Italian online fraud authorities.

Update January 2025.
The company just tried, 15 months later, to have my review taken down saying it was defamatory.
Maybe if they had responded to a single one my emails, messages, online support request forms or telephone attempts over many months they could have some point.
To repeat, this company takes your money and that's the last you'll hear until they try to silence your factual review of this.

Order a pizza stone 14th June and still not have it at home in September 19

I have tried to contact company by mail and whatsup several times but get no answer from them. I will uppdate this reviewe if the stone is delivered or if the company answer to my mail about my order.

Date of experience: July 14, 2023

Updated 20240125
Until now they did not send me anything and I just lost my money,do not buy from this company , that's all.

I ordered a Pizza stone with this company now 9 months ago in June 2022. After a number of weeks I got notification of shipment. After no further updates I contact the delivery company who stated that the shipment was created, but the item was never actually sent. I have since managed to make contact several times via Whatsapp, each time they promise to send the item, that is yet to happen. I will update my rating if they actually do deliver. I will give another few weeks before I will be claiming the money back through my Credit card.

Update:
I finally recieved my Item 9 months after ordering. The pizza stone arrived to the UK in quick time and in Perfect condition, well packaged. Just a shame about the hassle of trying to get them to actually send it.