BricksAndFigsDE Reviews 215

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their impressive appearance and condition upon arrival. Many also highlight the efficient order processing and the care taken with packaging, which often includes extra items like stickers. Reviewers appreciate the fast and reliable delivery service, with items arriving safely and in a timely manner. However, some people were dissatisfied with product accuracy, reporting instances of receiving incorrect or missing items. There are also concerns about customer service, with some reviewers experiencing negative interactions or long waiting times for order preparation. A few other people also felt that the search bar does not immediately show out-of-stock items, which can be crucial for these products.

What people talk about most

Product

People report ambiguous experiences with product quality and availability, with many praising the high... See more

Order

Reviewers mention positive feedback about order, with many customers expressing satisfaction with the care... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting fast and reliable shipping.... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent condition of... See more

Customer service

Consumers find customer service experiences to be ambiguous, with some reporting negative interactions and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My first order went very well, packaging was nice and tracking was available. It took a few weeks since I am in the US. Impressed with the quality of in-house pad-printed arms! Would give 5-star... See more

Rated 5 out of 5 stars

These figures are stunning. This was definitely worth the wait! It's just like looking at real LEGO minifigures! Also thank you for the stickers and very nice packaging (It felt very luxurious!).

Rated 5 out of 5 stars

Great service as always,items arrived safe and sound, BAFDE always be extra careful packing all my orders. Also great customer service, only had one issue that's has been resolved. Can't thank BAFDE e... See more

Rated 5 out of 5 stars

THIS IS AN INDEPENDENT BUSINESS BASED IN GERMANY. THIS BUSINESS IS NOT AFFILIATED WITH BRICKS & MINIFIGS IN THE UNITED STATES. THE PEOPLE LEAVING NEGATIVE REVIEWS HAVE THE WRONG BUSINESS AND ARE TAR... See more


Company details

  1. Toy Store
  2. Hobby Store
  3. Model Shop

Written by the company

WE ARE NOT BRICKSANDMINIFIGS. WE ARE A GERMANY BASED COMPANY THAT IN NO WAY IS AFFILIATED WITH THE US COMPANY BRICKSANDMINIFIGS OR FRANCHISED BY THEM IN ANY WAY. WE DO NOT BUY LEGO SETS, WE DO NOT SELL LEGO SETS. BY LEAVING A 1 STAR REVIEW, YOU ARE REVIEW BOMBING A SMALL BUSINESS THAT HAS NO AFFILIATON. Discover the greatest destination in the galaxy for LEGO® enthusiasts at BricksAndFigsDE. Specializing in rare, collectible LEGO® Minifigures and custom items, our passion for quality and uniqueness sets us apart. Whether you're a seasoned collector or searching for the perfect gift, you'll find an unparalleled selection with us. Experience exceptional customer service that makes building your collection a joy. Join our community of satisfied builders and see why we're the top choice for LEGO® fans everywhere.


Contact info

3.2

Average

TrustScore 3 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good customs

In house products are absolutely great. Bought a Kallus figure and I love it. Had a small issue with the order and they were kind enough to send me the missing piece.

12 March 2026
Rated 5 out of 5 stars

What a brilliant experience

What a brilliant experience. From the ordering process, the clear tracking emails, to getting the utterly amazing minifigures in my hands. The quality of the design and printing is outstanding. A great addition to the collection.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

5 star customer service

My first experience with this site was quite bad, they got 2 things wrong with my order and I left a 2 star review (maybe a bit too harsh). But with a honestly incredible customer support (i even got personal emails from employees after they seen my review and tried helping me). I got everything they messed up back and I didnt pay a dime for that, not even shipping. Thats real customer service right there.

All that made buy here a second time
And nothing got messed up this time :)
Overall this site is amazing.

12 February 2026
Rated 4 out of 5 stars

Ordered 2 times one time they forgot to…

Ordered 2 times one time they forgot to send a helmet otherwise good

15 December 2025
Unprompted review
BricksAndFigsDE logo

Reply from BricksAndFigsDE

We’re sorry about the missing helmet. Due to the high order volume during this season, mistakes can occasionally happen during order fulfillment.
Of course, we ship missing items free of charge. Please reach out to us at info@bricksandfigsde.com
, and we’ll take care of it.

Rated 5 out of 5 stars

Top Tier packaging, well priced products

Very good packaging. Probably the best one I’ve seen so far.
Accepting Apple Pay is always a huge W.
Packing time is a bit long, but since it’s said on the website that it might take a while I know when to expect the items.

26 November 2025
Rated 5 out of 5 stars

Great service as always,items arrived…

Great service as always,items arrived safe and sound, BAFDE always be extra careful packing all my orders. Also great customer service, only had one issue that's has been resolved. Can't thank BAFDE enough for bringing different brands and also inhouse customs.

26 October 2025
Rated 4 out of 5 stars

My first order went very well

My first order went very well, packaging was nice and tracking was available. It took a few weeks since I am in the US. Impressed with the quality of in-house pad-printed arms!

Would give 5-stars if anyone would ever respond to my emails. I’m new to this site and custom Legos as a whole but I managed to figure things out. I guess other than the lack of reply from them my only gripe is that I’m never sure when things like printed arms/torsos are dropping. Discord is a little confusing and I never can find any discount codes if there ever are any.

Hoping to snag some “purple trooper” and “purple officer” arms once shipping to the US is back, but the regular purple arms are already gone and I’ve been waiting forever to get them. Oh well, maybe I can get the pauldron toros when they come out. (PLEASE)

12 August 2025
Unprompted review
Rated 1 out of 5 stars

I’ve sent them several emails to…

I’ve sent them several emails to inquire about some of their minifigs condition and shipping method. Have not received an answer.
For example their policy says they will not accept returns for minifigs with cracked heels so I wanted to understand more. Do they have custom minfigs on stock that are already damaged? I wanted to understand more before buying. Sadly no response.

29 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look