BricksAndFigsDE Reviews 97

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Just received my order for the Onyx Queen minifigure, arrived in Canada in less than a month. The packaging was secure and solid, the minifig came in perfect condition and I'm in love with it, will or... See more

Rated 5 out of 5 stars

Fast shipping and a reliable service. Will order again! Products selection is great, would love a restock of some helmets tho!

Rated 5 out of 5 stars

Awesome seller. He is very chill, puts effort on packaging, both design and protection. It's been a nice shopping experience which I definitely will repeat. + His discord channel is pretty fun and h... See more

Rated 1 out of 5 stars

I’ve sent them several emails to inquire about some of their minifigs condition and shipping method. Have not received an answer. For example their policy says they will not accept returns for minifi... See more

Company details

  1. Toy Store
  2. Hobby Store
  3. Model Shop

Written by the company

Discover the greatest destination in the galaxy for LEGO® enthusiasts at BricksAndFigsDE. Specializing in rare, collectible LEGO® Minifigures and custom items, our passion for quality and uniqueness sets us apart. Whether you're a seasoned collector or searching for the perfect gift, you'll find an unparalleled selection with us. Experience exceptional customer service that makes building your collection a joy. Join our community of satisfied builders and see why we're the top choice for LEGO® fans everywhere.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

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Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Valid seller, original parts

I am pretty happy with the Figures. They are original. Only thing i did not like is one backpack of a figure was not original Lego and one other piece had bitemarks. But every figure I've bought till now was in a very good condition. Overall 4/5 would recommend

3 June 2024
BricksAndFigsDE logo

Reply from BricksAndFigsDE

Thank you for sharing your feedback with us and for your positive rating. We are delighted to hear that you are generally happy with the figures and that you find them to be in very good condition.

We apologize for the oversight with the non-original backpack and the piece with bite marks. Due to the high volume of figures we handle, it is possible that some issues might occasionally be missed during our quality control process. We appreciate your understanding in this matter.

To rectify this, please contact our customer support team via email, and we will happily replace the affected parts for you.

Thank you once again for your valuable feedback and for your continued support. We look forward to serving you again in the future.

Best regards,
BricksAndFigsDE

Rated 4 out of 5 stars

Pretty good

Bought from them on day one. Website was pretty easy to understand and didn't overload you with options. Delivery was very fast but missed a few products. But they were delivered very fast as soon as they noticed.
Communication is relatively easy and fast.

Overall pretty good.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding

Awesome seller. He is very chill, puts effort on packaging, both design and protection. It's been a nice shopping experience which I definitely will repeat.
+ His discord channel is pretty fun and has giveaways and stuff I would recommend joining too

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Everything's excellent

Everything's excellent! The website is very well made, all was properly packed with fast delivery.
Highly recommend!

14 April 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend. A+

Excellent seller. Bought from them on launch day and had a great buying process. Shipping time was also excellent for the price I paid. Can’t wait to purchase more in the future! Highly recommend!

13 April 2024
Unprompted review
Rated 5 out of 5 stars

100% recommended

I bought from them at the day one. I didn't know them and when you buy from a new private seller you don't know how the experience will be, but this time it was definitely positive! The website is clear and well done, the communication is very good, the prices are fair and the quality is good.
I appreciated particularly the customized bags, they are very cool and I didn't expect so much attention in such a small detail.
100% Recommended

12 April 2024
Unprompted review
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