BRiCKiZiMO-Toys.com Reviews 

4,297
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping, excellent product quality, and the wide variety of specialty items available on the website. Many buyers also appreciate the secure packaging, helpful customer service, and the nice touch of receiving small complimentary gifts with their orders. However, some people mentioned experiencing frustrating delays with their shipments, missing tracking details, or receiving no response to their emails when packages failed to arrive. A few reviewers also noted unexpected customs charges or long wait times for items that were currently out of stock.

What people talk about most

Product

People report positive experiences with product, frequently praising the superb quality, realistic builds,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting reliable, fast shipping... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers highlighting quick shipping,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast shipping and excellent... See more

Quality

Customers expressed great satisfaction with the product quality, highlighting robust builds, realistic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brickizimo always provides top notch service and is seems to have a good selection of products. When they are out of stock, they are quick on re-stock and notifications. Outside the United States, h... See more

Rated 5 out of 5 stars

Brickizimo is a awesome shop that sells fantastic Brickarms weapons and military minifigure accessories here in Europe. The shipping costs are fair and not exorbitant, unlike some other sellers. I... See more

Rated 5 out of 5 stars

BRiCKiZiMO-Toys.com is great, fast and reliable store that can make your Lego MOC look special and uniqe with great selection of products. Looking forward buying at this store again!

Rated 5 out of 5 stars

Ive always had a good experience using brickizimo.Ive always been kept up to date on progress of order.My only small problem i had was that two orders were sent together and I had to pay customs duty.... See more


Company details

  1. Toy Store
  2. Collectibles Store
  3. Model Shop

Information provided by various external sources

BRiCKiZiMO-Toys.com offers a great selection of LEGO accessories, parts, sets and custom brands as well as our ever growing selection of custom print parts, building kits and minifigures. Our commitment is to provide an awesome customer experience to every LEGO enthusiast of all ages. BRiCKiZiMO is also an authorized international reseller for BrickArms, Brickmania, Brickforge, Brickwarriors, Sidan, Theminifigco, Citizenbrick and Minifigures.com.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(4,297)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and smooth experience

My order arrived quickly and in perfect condition — no issues at all. The checkout process had a small glitch, but customer support responded promptly and helped me resolve it without delay. Very satisfied with both the product and the service. Highly recommended!

27 June 2025
Rated 4 out of 5 stars

Wiser, worldy, wonderful item

Amending my review due to many issues that were going on in my life at the time of purchase and new knowledge since identified regarding the service. The item itself arrived in perfect condition. The process was a learning curve with some bumps but i am wiser now. Hoping to possibly buy from this company again in the future

5 July 2025
Unprompted review
BRiCKiZiMO-Toys.com logo

Reply from BRiCKiZiMO-Toys.com

Dear Carl, Thank you for taking the time to share your feedback, even though we’re sorry to hear that your experience hasn’t met your expectations.

We were a bit surprised to read that you didn’t receive any communication or your order, as our system automatically sends out notifications at each stage of the shipping process. This includes a confirmation email, a tracking link, and shipment status updates. These should have been delivered to the email address you provided at checkout.

Our customer service team has also checked our inbox for any inquiries under your order email but couldn't locate any messages. It’s possible an email may have been sent from a different address—if so, please let us know so we can look into it further.

Regarding the delivery status: our records show that DHL attempted to contact you regarding the payment of UK import duties, which are applicable to shipments from the EU. These charges are set by UK customs and unfortunately beyond our control.

Earlier today, one of our team members also tried to reach you by phone and left a voicemail. We have followed up with an email as well to assist you further.

We’re committed to resolving this and ensuring you receive your parcel. Once the import duties are settled with DHL, the shipment will be released for delivery.

Rated 1 out of 5 stars

Money taken, no order, no communication.

At time of writing, I have been waiting over 3 weeks for any correspondence, sent multiple emails, left notes on my order and had no response at all.

My order is still in the 'preparation' phase, and no communication has been sent to explain why this is.

25 May 2025
Rated 5 out of 5 stars

Hello

Hi, i bought some stuff. Two of them came broken. They put them to airy package. But in shipping, two of them were broken. They also add two little gift.
This was my third order from brickzimo. İ will give New order.

15 May 2025
Rated 3 out of 5 stars

Usually a great experience, but customer service needs improvement

I'm a regular customer of this store for over two years and have placed more than 20 orders, mostly for Brickmania sets and minifigures. Overall, my experience has been positive — they offer fair shipping prices within Europe, good packaging, and a steadily growing selection of products.

However, my recent experience was disappointing. I ordered two BrickArms 57mm barrels and was told that only one was in stock, which was fine. Unfortunately, when the order arrived, even that one item was missing.

I reached out to customer support, but I haven’t received a reply in over three weeks. I’ve also tried calling, but haven’t been able to get through. It seems I’m not the only one facing these issues, as I’ve seen similar concerns from other customers.

1 June 2025

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