Products great, good value, great team but delivery was a bit challenging for first order. Now they know location it’s spot on. Hence why not a 5star review
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It was very good no problems.The driver good and helpful delivered on time helping me unload.So will use again thanks.
Prompt delivery on this order, tracking app was really good and the driver was first class and very helpful
Great service provided by Briarwood, items arrived with no damage and the delivery driver was very helpful
Company details
- Roofing Supply Store
- Building Materials Store
- Building Materials Supplier
- Rolled Metal Products Supplier
About BRIARWOOD SUPPLIES
Written by the company
The UK's most trusted Roofing Supplier
Located in Highbridge, Somerset, Briarwood is a family-owned business that has been manufacturing and supply fibre cement roof sheets, metal profiled sheets, GRP Rooflights, timber and steel purlins, and accessories to both the public and trade sectors since 1978. Our commitment to customer satisfaction drives us to continuously adapt and meet their evolving needs. With a team of highly skilled professionals, we offer comprehensive support for your projects, including material quotations and valuable guidance on installation techniques.
Contact info
Unit 17, TA9 4AG, Highbridge, United Kingdom
- 01278 496600
- marketing@briarwoodsupplies.co.uk
- briarwoodsupplies.co.uk
4.1
Great
772 reviews
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Wrong materials delivered
We placed our order on 25th nov 2024. 1st order arrived with wrong materials, . 2nd order arrived with same wrong materials. 3rd order was delivered on 9th January 2025, thankfully, correct
11 December 2024
Reply from BRIARWOOD SUPPLIES
Hi, Scott.
Thanks for the honest review.
Looked into this for you, the item was miss picked and not noted once packed into its courier box. The same package was not put back into stock and mistakenly picked up and re-sent once again.
We do apologise for the inconvenience, the order was refunded in full for the inconvenience.
Kindest regards,
Very helpful roofing advice
Very helpful roofing advice. Friendly delivery driver.
13 November 2024
Unprompted review
Reply from BRIARWOOD SUPPLIES
Hi Emma.
Thanks for the review.
Will be sure to let our Sales team know within Briarwood Supplies about this review, along with the individual that dealt with your order.
Kindest regards,
Reply from BRIARWOOD SUPPLIES
Hi Ian.
Thanks for the review.
Will be sure to pass this onto the driver that handled your order.
Also the transport team to which you would have communicated with ahead of the order coming out.
Kindest regards,
Very helpful and knowledgeable staff
4 December 2024
Reply from BRIARWOOD SUPPLIES
Hi Graham.
Thanks for taking the time to leave this review.
Glad our Sales team were able to assist you in your build at hand.
Any further aftersales, please don't hesitate to contact us.
Kind regards,
Hi briarwood supplies very good service…
Hi briarwood supplies very good service good company to deal with very good prices and speedy delivery service thanks to briarwood thanks john
19 November 2024
Reply from BRIARWOOD SUPPLIES
Hi John.
Thanks for the email.
You are one of our many pleased returning customers here at Briarwood Supplies.
Glad to hear once again you have received a good service, followed by speedy delivery.
Kindest regards,
Reply from BRIARWOOD SUPPLIES
Hi Sue.
Thanks for the review.
Pleased you found our product excellent and arrived ahead of time.
Kindest regards,
Great service delivery was okay they…
Great service delivery was okay they left outside my house without knocking to tell me.ovrrall great roofing
6 November 2024
Reply from BRIARWOOD SUPPLIES
Hi Graeme.
Thanks for the review.
Glad to hear you received a great service from us.
I have had a look at the route on this day, it was quite early in the morning as you are based in Aberdeen. Driver left a note they did not wish to disturb due to the hour and left in a safe place.
If you have more to discuss, please get in touch.
Kindest regards,
Reply from BRIARWOOD SUPPLIES
Hi Nigel.
Thanks for the review.
I will be sure to pass this onto the transport department for you!
Kindest regards,
Good communications
Good communications, well packaged, arrived on time, product looks great
14 November 2024
Reply from BRIARWOOD SUPPLIES
Hi Dave.
Thanks for the email.
Great to hear you have had a pleasant transaction from start to finish.
Please feel free to send us over some project photos if you have any! We would love to see them.
Kindest regards,
Reply from BRIARWOOD SUPPLIES
Hi Alan.
Thanks for leaving the review.
Nothing is to much trouble for our staff here at Briarwood Supplies.
Glad to hear you are pleased with your purchase and service provided.
Kindest regards,
Roofing Material Supplier
Brilliant talking to sales team, very friendly very helpful, keep in touch advice great , delivery great . Lovely to have a great purchase made easy .
13 November 2024
Reply from BRIARWOOD SUPPLIES
Hi Leslie.
Thanks for taking the time to leave this wonderful review.
Pleased you have a pleasant experience with us here at Briarwood Supplies.
We would love to see some project photos if you have any!
Kindest regards,
Reply from BRIARWOOD SUPPLIES
Hi Ross.
Thanks for the review.
Glad to hear you had a good experience with our delivery drivers, that and everyone loves a good deal.
Kindest regards,
Fnot happyirst in had to chase my order when it…
First in had to chase my order when it did arrive form fillers Missing so rang and was told would be sent next day
When we check the order the side sheet were 8 ft and we need 3 mrt s
Was told they would sort it it after trying to ring and getting no answer
When the order was delivered forgot the filler again
Rang a gain no answer got through was told would be on a carrier 3 days later got them
I had to cancel the fitter twice when we got all the parts together it was snowing
11 November 2024
Reply from BRIARWOOD SUPPLIES
Hi, Phil.
Thanks for the review.
We take pride in checking our order and vehicles but we are only human and on this occasion seems to have been overlooked. We did send these out on courier and they were lost in transit, after contact with you we re-sent these out FOC again. Apologies for the inconvenience of the above.
Please get in touch if you wish to further discuss.
Kindest regards,
Easy to order but unfortunately went to…
Easy to order but unfortunately went to collect and then the order was not complete.
18 October 2024
Reply from BRIARWOOD SUPPLIES
Thanks for the review.
Apologies for the inconvenience on this occasion. The goods were due in that day, but we had organised for a next day courier on us.
We look forward to speaking with you soon.
Briarwood Supplies.
Brilliant
Excellent service and products. Delivery was when expected and no issues. Easy to order and quality products.
15 October 2024
Unprompted review
Reply from BRIARWOOD SUPPLIES
Hi Ad.
Thanks for the 5 star review.
We would love to see some project photos of the finished project!
Look forward to hearing from you again in the near furture.
Briarwood Supplies.
Great product
Great product, nice prices and excellent service. Professional, friendly and ready to help. From first call to help with loading. Great team - thanks Josh!
28 November 2024
Unprompted review
Reply from BRIARWOOD SUPPLIES
Hi Alan.
Thanks for the review.
Will pass these kind words onto the team here at Briarwood Supplies. Look forward to seeing you again soon.
Briarwood Supplies.
Easy experience throughout
Ordering very straight forward. Delivery driver very efficient and professional
14 October 2024
Reply from BRIARWOOD SUPPLIES
Hi Kelvin.
Thanks for the review.
Pleased to hear you had a pleasant transaction from start to finish.
Please get in touch if you require anything further.
Briarwood Supplies.
Great company. Great prices.
Brilliant, polite & professional service from everyone I spoke with or met.
Very competitive pricing meant it was worth me driving from North of Inverness to the Buckie depot. Saved me hundreds of pounds on what I would have paid in Inverness.
Will happily use them again.
17 October 2024
Reply from BRIARWOOD SUPPLIES
Hi Robin.
Thanks for your great review.
Will be sure to pass this onto the entire team at Briarwood Supplies.
Hope to see you again soon for a future order.
Briarwood Supplies.
Reply from BRIARWOOD SUPPLIES
Thanks for your honest review.
Will be sure to pass this onto our marketing team and transport.
Hope to see you again soon!
Briarwood Supplies.
I give your company full measurements…
I give your company full measurements of roof area and you said 11 sheets were required so I went ahead with the order -what was actually needed was 12 sheets and you charged me £244 for one sheet with delivery and I had to wait 2 weeks for that to be delivered + plus due to your wrong calculation I had to pay for another day’s wages for 2 workmen to come back and errect the extra sheet - so overall costing ridiculous amount extra than estimated for - so moral in this tale don’t rely on estimates from your salesman because it can end up costing you a small fortune.
21 October 2024
Reply from BRIARWOOD SUPPLIES
Good afternoon Andrea,
Thank you for your feedback, and I’m truly sorry to hear about the issues you’ve encountered.
We understand how frustrating it can be when things don’t go as planned, and we deeply regret any inconvenience caused. While we do encourage customers to verify material requirements with their tradespeople, we acknowledge that we could have been clearer or more proactive in ensuring you had the support needed to confirm these details.
To help improve, we are reviewing our processes to see how we can better guide customers in situations like yours. In the meantime, if there is anything we can do to assist or resolve this for you, please don’t hesitate to reach out directly.
Thank you for bringing this to our attention, as it helps us grow and improve.
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