Briant Broadband Reviews 

159
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Briant Broadband made such a difference to me, my home and my home based business. Before...unable to upload data to the Cloud, mobile reception abysmal, home TV forever buffering. After...just unde... See more

Rated 1 out of 5 stars

Very poor service. I get awful WiFi inside my house despite doing everything I can to make sure my router is placed correctly. I have also added boosters that do nothing. I pay for 2.5Gb but get... See more

Rated 5 out of 5 stars

Briant invested in cabling our private estate and has provided a simple, well supported, network ever since. Immediate help for the few issues I have encountered, normally from someone who's name I... See more

Rated 5 out of 5 stars

I had been with Sky Broadband for decades and decided that I need to switch as I was not getting value for money. Sky kept increasing their prices so I changed to the local Briant Broadband company... See more

Company details

  1. Internet Service Provider

Written by the company

Briant Broadband is the South East’s latest choice for Super Fast Sussex Fibre and Wireless Broadband for businesses and homes. Briant Broadband are a small, customer service focused business. Our friendly team at Briant Broadband are local, flexible and "can do". We're a fibre and wireless broadband provider that connects you to what matters, a local provider who care about delivering fast flexible customer service and outstanding data speeds. We offer straightforward, honestly priced deals and bespoke packages at the speed you need, for as long as you want. Set yourself free with service quality that’s ready for the future.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

159 reviews

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No recent history of asking for reviews

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4.4

All reviews

(159)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent local customer service

Excellent customer service, from survey, installation and service, it has been super smooth. Speeds in excess of what we were expecting for a great price. We had one issue which was sorted out in 10mins, amazing. We are in East Preston, BN16, and we would recommend Briant without hesitation.

31 August 2023
Unprompted review
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Reply from Briant Broadband

Thanks please spread the word in EP and benefit from our refer a friend offer https://briantbroadband.com/refer-a-friend/

Rated 5 out of 5 stars

Great Company to deal with

This is an excellent go ahead business with friendly staff who go the extra mile to resolve any issues that arise. The installation went well and they responded quickly when we required help and advice
We have found the product to work well and be very reliable

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Happy to recommend

Have been with Briant for about 6 months. Really impressed from the outset.
Easy to book, fast installation, helpful staff & great broadband speeds at a reasonable price.
Happy to recommend them

1 October 2023
Unprompted review
Rated 5 out of 5 stars

My initial contact with Briant was when…

My initial contact with Briant was when I was trying to get the new city fibre broadband. This proved extremely disappointing after three weeks when they were unable to obtain access to my flat. Despite this being clearly visible on a floor plan, they were reluctant to drill through a wall.
Ryan from Briant came round to collect their router. They had been, they had been my broadband of choice via city fibre. I asked him what they do and he told me they do broadband by radio and I said can’t I get that and he told me yes I’m further inspection it looked out I would get really good reception there and then we shook hands on a contract, which was speedily confirmed This was on a Friday and my broadband was up and running the following Tuesday – no problems.
Extremely happy with the personal service provided, extremely happy with the price(Virgin Media, I’ve been driving me nuts) And although just two weeks into my new contract, everything working so very very well.
My thanks to Bryant broadband and team.
Mike D

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Fast & Responsive Service Provider

Fast, responsive and personal service. Clear from the start that all the employees want to solve any problem as quickly as possible. Only issue is that the area served is still quite small but, if they continue to provide great service, they should be able to expand.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Great local company

Great local company. We have the sattelite broadband in High Salvington. Speeds well in excess of what we expected. Been connected for a few months now and the two issues we've had have been sorted remotely and very quickly. Ferdi is a marvel at diagnosing and fixing any problems.
Brilliant local family business that we recommend to anyone who needs a supplier.

1 October 2023
Unprompted review
Rated 5 out of 5 stars

Briant have a great alternative to full…

Briant have a great alternative to full fibre while you are waiting for full fibre to arrive in your area. Customer services are great. I had an issue with my router and Briant were out the following morning with a new and improved router. Great service. Highly recommend.

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Local company, brilliant service

They are a local company so you can call or email them
If there are any issues, they resolve them quickly and if work is needed at your home, it is a local team who come out quickly
This is such a unique experience compared to the large companies where the call centre is in India and one has to wait 2 weeks for engineers to call

2 October 2023
Unprompted review
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Reply from Briant Broadband

Thanks Martin much appreciated

Rated 5 out of 5 stars

excellent firm with great internet and…

excellent firm with great internet and support services. they also set up our TV and wiring. thanks, I fully recommend Briant

2 October 2023
Unprompted review
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Reply from Briant Broadband

Thanks Robert as another early adopter we appreciate nice comments after an extended period of service....

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant response time from enquiry to install. Good knowledge and delivered what they promised. Top company

27 September 2023
Unprompted review
Briant Broadband logo

Reply from Briant Broadband

Thanks Paul spread the word....

Rated 5 out of 5 stars

Great local broadband company.

Great local broadband company.

Highly recommended just wish they had a referral scheme for all the customers I've recommended!

2 October 2023
Unprompted review
Briant Broadband logo

Reply from Briant Broadband

Hi Benjamin, Your luck is in as we do offer refer a friend scheme....https://briantbroadband.com/refer-a-friend/

Rated 5 out of 5 stars

One month after installation...

It is now just one month since Briant replaced my VM broadband service. Initially, the installation team did a great job on getting the service up and running despite a thick flint wall access issue that they made light of!
Since then, a flawless service with speeds as promised.
Great service from a local supplier. I sing their praises every time the subject of broadband comes up in conversation. Thanks guys - highly recommended.

29 September 2023
Unprompted review
Briant Broadband logo

Reply from Briant Broadband

Thanks Robert

Rated 5 out of 5 stars

They were great at installing my…

They were great at installing my broadband. The router was easy to plug in and Briant were able to activate my broadband remotely and on the day I wanted it set up.

The quality and speed of their internet was also fast, reliable and strong.

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company, strongly recommended

First rate service throughout with a top class broadband product at a decent price. Local company means excellent after care & attention, too. Highly recommended ...

1 September 2023
Unprompted review
Briant Broadband logo

Reply from Briant Broadband

Thanks Dexter

Rated 5 out of 5 stars

Excellent service in Worthing

Briant provide several of our properties with broadband and have always found any of the engineers helpful. Excellent service

17 August 2023
Unprompted review
Briant Broadband logo

Reply from Briant Broadband

Appreciate the feedback and support local companies are giving each other.

Rated 5 out of 5 stars

Fantastic company with a wonderful support team

A fantastic company with wonderful people working there. Very helpful and communicative, especially in the face of a tech-illiterate dad and a terrified of anything network related daughter.

Ferdi in particular was very patient and explained things fantastically. He was very easy to follow and very quick with his responses. Cannot praise him enough, especially as he was staying late to fix an issue that was ultimately user caused :)

6 July 2023
Unprompted review
Briant Broadband logo

Reply from Briant Broadband

Thanks Daisy, we appreciate your patience with the working line take over process.

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