Brevity Care Software Reviews 3

If I could give 1.5 stars, I probably would.

Brevity can be a useful system when everything is working properly. The platform itself has some good functionality and, when it runs smoothly, it does what you need it to do.

However, the biggest issue we’ve experienced is with support. When problems arise, responses can take a long time and the initial reaction often seems to be blaming user error rather than properly investigating the issue.

A recurring frustration has been being told issues are “fixed”, only to discover days or weeks later that they actually aren’t. We’ve experienced the same problems multiple times where we receive an email saying everything has been resolved, but the issue reappears or was never properly fixed in the first place.

Eventually the response tends to be that there is nothing more they can do, leaving us to complete a large amount of manual work to correct the problem ourselves.

For smaller organisations you can sometimes work around the system’s limitations with manual processes, but if you’re planning for your organisation to grow and need reliable support and scalability, I’d suggest carefully considering other options before committing.

Overall it’s a platform with potential, but the support experience has been beyond frustrating.

We paid for Brevity specifically because they advertised that their SCHADS award interpreter would ensure correct pay rates, loadings, and invoicing. Unfortunately this did not occur.

Over several months we experienced repeated incorrect rate calculations, incorrect invoicing, incorrect payruns, and ongoing data errors. Every time we raised concerns, we were told to “refresh the shift”, which did not resolve the historical problems.

We were also locked out of the platform without warning, which caused disruption to our staff, loss of shift notes, missing kilometres, and delays to payroll.

We have now moved away from Brevity completely.

We have confirmed financial loss due to these system errors, including incorrectly issued invoices and incorrect pay calculations, despite us paying for the SCHADS award interpretation feature to avoid exactly this situation.

Support has been slow, inconsistent, and there has been no plan provided to rectify historical errors or recover lost revenue.

Based on our experience, I would not recommend this platform to other disability support providers who rely on accurate award interpretation and compliant payroll.

The go-live process was an absolute disaster. Post-implementation support was a complete joke, leaving us stranded without any assistance when we needed it most. To top it off, the CEO seems to have vanished into thin air, ignoring every single email and correspondence from us, the paying clients. And as if that wasn't bad enough, we've been passed around like hot potatoes, dealing with multiple incompetent project managers who couldn't get the job done. The staff? Don't even get me started. Just check out the staff app reviews on Google and Apple. They tell the story of a company that has little to no understanding around enterprise software.