Been trying for 2 weeks to get my £10 o deposited back from them as they immediately suspended my account after I deposited and played 1 game! I have had to show ID, Payslips, bank statements, bank ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Just joined this site and so far not impressed with the casino side of it landed 15 free spins and gave me the whole of 1.20 pretty terrible honestly took the rest of my deposit in quick succession an... See more
Company replied
Company details
Written by the company
We’re an online betting company which was launched in 2021 by a group of people who love sport. We try our best to take your bets (large or small) with no unfair exclusions while making sure you gamble responsibly. We also want you to feel valued and enjoy dealing with us. We agreed our first brand partnership with leading racehorse trainer Fergal O’Brien in October 2021. Paddy Brennan, the stable’s number one jockey, became the first BresBet Legend soon after. BresBet Legends are well-known names in sports who provide our customers with a window into their world.
Contact info
Sheffield, United Kingdom
- support@bresbet.com
- bresbet.com
2.0
Poor
94 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Should have read the reviews
Should have read the reviews. Total scam. I spent £50 playing 0.10p a spin and believe me, if I had about 2 bonus feature that payed £4 it was a lot. Be aware. Closed account immediately.
14 August 2025
Unprompted review
Reply from BresBet
Thank you so much for taking the time to share your thoughts. We’re really sorry that your visit on our site wasn’t as enjoyable as you’d hoped it to be and we’re disappointed to hear you’ve chosen to close your account with us.
Our casino games are entirely based on chance, which means that sometimes short sessions may not go the way you’d like. We completely understand that this can be frustrating and that it might feel like something’s off, even when everything is working as it should be.
Thanks for giving us a try and we hope you might consider trying us again in the future.
Terrible
Terrible, feature wins on games collects nothing if you’re lucky! Avoid slots are dead
12 August 2025
Unprompted review
Reply from BresBet
Thank you so much for taking the time to share your thoughts with us and we’re sorry you didn’t have a better experience. We’re really grateful for the chance to explain how our slots work.
All of our slot games, like those at any licensed online casino, are independently tested to ensure they’re completely fair. Every game is designed with a mix of winning and non-winning spins, but the way those wins appear can vary. Some games pay out smaller wins more often, while others might take a little longer but can deliver bigger prizes when they hit. Everything runs on random number generators, which means the outcomes are entirely down to chance and outside of anyone’s control.
We completely understand how disappointing it can feel when the wins don’t seem to be coming your way. Trying out different games may give you a win rate that feels better for you, but as we’ve said these are games of chance so wins can never be guaranteed.
Great site..my previous review was…
Great site..my previous review was removed. Trust pilot if you want to contact me by email i will show you screenshot of my winnings to this company. I wouldn't lie. I had many winnings then they asked for ID. It was done in hours. Ive had many wins since. No uts not everyday but compared to a few sites popping up i recommend this as an honest company.Their bonuses are great amd sometimes they drop and few quid in your account for playing with
them.
I stick to my original review. I play at a few sites and this year this has been thr best by far.
12 August 2025
Reply from BresBet
Thank you so much for taking the time to leave such a great review – it really means a lot to us!
It’s brilliant to hear you’re enjoying playing with us, that your verification was smooth and quick, and that the bonuses and cash drops have hit the spot.
I’ll pass your kind words on to the team – and we look forward to seeing you back on our site soon!
Rip-off bookmakers reviews…
Rip-off bookmakers reviews are disgusting PLEASE PLEASE WHAT EVER YOU DO DONT Deposit 1p into this site it's a scam site with reviews that are some if the worst out their they are also being investigated by the Gambling Commission please don't go through what many people have STAY WELL CLEAR
6 July 2025
Unprompted review
Reply from BresBet
Thanks for taking the time to leave a review.
We’re really sorry to hear you’ve come away feeling this way, as we never want anyone to feel disappointed after using our site.
We want to reassure you that we are fully licensed and regulated by the UK Gambling Commission, and there are no investigations into our operations. As a regulated operator, we take what we do seriously and are always working to keep things safe, supportive, and enjoyable for everyone who plays with us.
If there’s anything you’d like us to check or talk through, the team is here to help – just drop us a message at support@bresbet.com.
Would give lower if I could.
Would give lower if I could. Had a 66/1 bet on, hour later emailed to say they’d messed up the odds and they’d been slashed to 22/1.
Terrible bookie stay away.
1 July 2025
Unprompted review
Reply from BresBet
Thanks for your feedback – we really value you taking the time to let us know.
We totally get how frustrating it must’ve been to hear there was a mix-up with the odds after your bet went through. That’s really not the kind of experience we want you to have, and we’re genuinely sorry for the frustration it caused.
Just to give you a bit of background – the odds shown (66/1) were wrong because of a delay on our pricing provider’s feed. The actual price at the time was 22/1. Like most betting companies, our usual way of handling this kind of situation is to offer you a choice: keep the bet at the correct odds, or cancel it completely and get a full refund.
As soon as we spotted the glitch, we got in touch to let you know and gave you that option.
We know situations like this are never ideal, and we’re always working hard behind the scenes to stop things like this from happening, so we’re really sorry again for the problem.
If there’s anything else we can help with, feel free to drop us a message at support@bresbet.com – we’re always happy to help.
tried with them 2 yrs ago as they…
tried with them 2 yrs ago as they offered greyhound early prices for open races but they soon stopped as they thought they were the only people in the world who had #'opinion' hoping they had branched out and grown a set since stopping that for feeling their odds were being copied,,, joining the BIG LEAGUES,who have since prospered
2 July 2025
Unprompted review
Reply from BresBet
Thanks for taking the time to leave us a review – we always appreciate feedback as it helps us improve or player experiences.
We’re sorry to hear you're disappointed that we no longer offer early prices on greyhound races. While we don't offer early prices on every race, we’re still proud to support the sport with our sponsorships and by pricing up major competitions whenever we can – including events like the BresBet Easter Cup and the Irish Derby.
We’re always looking to offer great day-of-race markets, along with standout prices in our ante-post books. The team keeps an eye on what’s popular – and if there’s interest, we’re more than happy to explore adding more.
If there’s something specific you’d like to see from us, please feel free to drop us a message at support@bresbet.com and we’ll gladly look into it for you.
Ok only been with Bresbet a few weeks…
Ok only been with Bresbet a few weeks but atm no issues. They have emailed about concern about overnight gambling but that’s fine I’d rather they do this than the sneaky disrespectful way other companies or matchbook go about it. I feel valued as a customer
23 June 2025
Unprompted review
Reply from BresBet
Thanks so much for taking the time to leave us a review — it’s always great to hear when things are going well. We’re glad to know you’ve felt supported and valued from the start. Being fair, open and approachable is what we aim for, so it’s good to hear that’s coming across.
We’re also pleased you mentioned how we handle safer gambling. We know those messages can feel a bit serious, but if something in a playing pattern raises a flag, we’re duty-bound to check in. Most of the time there’s no issue, and it’s appreciated when players understand we’re just doing our bit to keep everyone safe.
If you need anything or have a question, just drop us a message at support@bresbet.com, as we’re always happy to help.
won over £35,000 and refuse to pay SCAM SCAM
I won over £35,000 on this site, tried to withdraw, my account was suspended. After 3 days they email me to tell me my account is closed, all bets voided because I had “cheated” which I never had, they provided no evidence and now they refuse to payout. I will be taking them to court to get my winnings. STAY AWAY FROM THIS SITE. I have used more than 50 different online gambling sites and NEVER had a site refuse to payout. This site is a complete illegitimate scam and I will be reporting them. STAY AWAY STAY AWAY
17 June 2025
Unprompted review
Reply from BresBet
Thanks for leaving us a review. We’re sorry to hear how stressful this felt at the time and we hope this helps make things a bit clearer for you.
Your account was flagged because our system picked up activity that can sometimes suggest card counting software might be in use. Because of this, we had to pause things and carry out a full investigation. During this process, your winnings were initially voided while we looked into the situation more closely.
We understand how frustrating it must have been to wait for the outcome. These checks are part of how we work to keep the site fair and secure for all users.
After completing the investigation, we were able to then pay out your full withdrawal.
We’re really sorry for the trouble this caused. If there’s anything else you need, just drop us a line at support@bresbet.com – we’re always happy to help.
This company is a complete rip off…
This company is a complete rip off don't waste your money here. I don't bet but play slots this is by far the worst site impossible to get a win. Even on there welcome promotion was a 100 spins on big bass 1000 not even a scatter with that either. won £1.00 all in. Have played all in roughly £100 and never had a win account has been deleted. Don't waste your money here it's not fun
15 June 2025
Unprompted review
Reply from BresBet
Thanks for taking the time to leave us a review — we’re glad that you’ve let us know how you feel. We do understand that it can be disappointing when things don’t go your way, especially when you’re using offers like free spins.
All our games use certified random number generators, so results are always down to chance and never influenced by us — which is true for every online casino. Sometimes, short spells of play might not always turn out as you’d hope, even though everything’s working as it should.
If you’re ever unsure or think something’s not quite right, feel free to drop us a message at support@bresbet.com — we’re always happy to check.
Disgusting company stealing winning
Update , Bresbet firstly tried to get Trustpilot to delete my review then replied weeks later pretending to care and offer gambling help , I don’t need gambling help I need help getting money you stole because you didn’t like attitude towards you when you freeze an account after taking money and asking for a bank statement 30 mins after deposit which is not possible in any bank on any app
Disgusting company , made a deposit won £97 10 minutes later and they suspended my account and blocked a withdrawal . Asked for KYC documents one of which was a bank statement proving deposit ? How can a bank statement be sent with a pending deposit 10 minutes ago .
I called them out for there Bs and they replied saying I crossed a line so permanent closure and therefore my winnings were stolen and they give my deposit back. Dirty dirty tricks and scum company .
11 June 2025
Unprompted review
Reply from BresBet
Thanks so much for taking the time to leave us a review. Of course, we want everyone to have a great experience with us — but we also have a responsibility to look out for our players, and sometimes that means putting player safety first.
If our systems flag that we need to take a closer look at an account, we may need to verify your identity. If that happens, one of the things we ask for is a recent bank statement showing a deposit into your BresBet account. Most banking apps now let you instantly download a PDF of your recent transactions, which usually makes it quick and easy for you to share the information we need.
We realise we may not have addressed all the issues you raised in your review but this is as much as we’re able to share here on a public platform, as we always want to protect your privacy. If you’d like to talk things through in more detail, just drop us a message at support@bresbet.com. We’ll happily give you as much information as we can about the decisions and regulations that shaped your experience.
We’d also like to take a moment to point you to a few organisations that offer independent help and advice, just in case you ever feel you’d like some extra support:
GambleAware provides free advice, tools, and support to keep people safe from gambling harm. They can be contacted on 0808 8020 133 or you can visit their website at www.gambleaware.org.
GamCare provides counselling, advice and practical help in addressing the social impact of gambling in the UK. You can live chat with a member of their team on their website www.gamcare.org.uk.
Gamstop lets you put controls in place to restrict your online gambling activities. You can use this service to prevent yourself from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing www.gamstop.co.uk.
Gordon Moody is the leading provider of gambling therapy services in the UK offering healing and hope for individuals, families and communities affected by gambling related harm. Gordon Moody
delivers a range of services from residential treatment to online support. You can find more information at www.gamblingtherapy.org.
If you’d like to get in touch with us directly, we’re always happy to help at support@bresbet.com
joke of a company
Joke of a company
As a token of appreciation we are putting cash into your account their e mail said
Nothing put in.
5 times i asked how much becqause nothing is in
No reply
VERY SLOW PAY OUT
There is a huge choice of companies to bet with. Make sure you dont choose these clowns
10 June 2025
Unprompted review
Reply from BresBet
Thanks so much for taking the time to leave us a review — even though it isn’t the kind of feedback we’d hope for. We’re glad that you’ve let us know how you feel as it helps us understand what’s working and what we need to do better.
The email we sent was to let you know about a loyalty offer — which was a little thank you for your regular play with us. You should be able to spot the amount in your wallet when you log in, but if it’s not showing or you’re unsure, we’ll happily let you know what’s been added to your account.
We totally get that when you get in touch, you’re hoping for quick answers. We always try our best to reply within 24 hours and in this case we managed to get back to you within that window – but we’re sorry if it still felt like a long wait.
Terrible
7.50 on a bonus don't plat and they ban your account look at the other reviws
10 June 2025
Unprompted review
Reply from BresBet
Thanks for taking the time to leave us a review — hearing from customers, whether the feedback’s good or not-so-good, helps us learn and clear up any confusion where we can.
We’d like to understand more about what happened for you but we can’t find your account from the details in your post. If you’re happy to get in touch with us at support@bresbet.com, our team will welcome the chance take a closer look.
Personal Data Concerns
Terrible bookmaker. Reduced the stakes I could bet to the point that the account is useless. Then asked me for a ridiculous amount of verification information, some of which I believe Gambling Commission ‘best practice’ doesn’t even allow them to ask for. This gave me grave concerns about the way they are using personal data so I was glad to stop using the site in the end.
The site itself is a clunky platform - slow and difficult to navigate around. Your reward for tolerating this inferior site is to have your account restricted if you dare to make a few small wins. They only want losers and will discriminate against winners - totally unethical behaviour. Don’t even provide a phone number if you want to speak to them.
4 June 2025
Unprompted review
Reply from BresBet
We’re really sorry to hear that your experience on our site didn’t live up to expectations. You mentioned a few different concerns, so we’ve done our best to respond to each one:
When it comes to verifying identity, we’re following the rules set out by the Gambling Commission. We completely understand that being asked for documents can be a hassle, but these checks are there to help protect you and others, and to keep the site safe from fraud or misuse.
You also mentioned betting limits. These can vary from person to person and may change over time depending on how an account is being used. We want to be clear that limits are never set based on whether someone is winning — they’re part of our wider efforts to promote responsible play.
We totally get that sharing personal documents can feel uncomfortable, and we want to reassure you that anything you send is handled with care, in line with strict data protection rules. If you’d like more info on how your data is used, there’s a full breakdown in our privacy policy on the website.
And lastly, we’re really sorry to hear you found the site tricky to use. If there’s anything in particular that felt clunky or confusing, we’d genuinely love to know so we can work on making it better. Just drop us a message at support@bresbet.com — we’re always happy to listen and learn where we can.
took my deposit then said suspended…
took my deposit then said suspended till i sent about 5 proofs of i’d ridiculous waste of time
2 June 2025
Unprompted review
Reply from BresBet
Thanks for taking the time to leave us a review – we’re sorry to hear it felt like things didn’t go smoothly when you joined us.
As a licensed operator, we have to carry out checks on accounts to meet industry regulations. These checks also help us make sure that we keep you safe and secure while you play.
We completely understand that being asked for documents isn’t much fun, and we always try to do our best to make the process as quick and straightforward as possible.
If there’s anything you’d like to talk through in more detail, our team is here to help. Just drop us an email at support@bresbet.com
Having been a large staking gambler for…
Having been a large staking gambler for a number of years, iv really enjoyed the experience of being able to bet and not be closed down for showing I'm not an idiot and gonna bet winners and find value when its available. Customer service has been brilliant and id definitely recommend Bresbet to fellow punters going forward
28 May 2025
Unprompted review
Reply from BresBet
Thanks so much for taking the time to leave us a review.
It’s great to hear you’ve been enjoying your experience with us. We always try to offer a fair, supportive place to bet, so knowing you’ve felt that really means a lot.
We’re also really pleased to hear our customer service team made such a good impression – your feedback will absolutely be passed on to the team.
Thanks again for recommending us. We’re glad to have you on board!
Reply from BresBet
We’re really sorry to hear how you’re feeling. We know it can be frustrating when things don’t go your way.
As a fully licensed and regulated operator we take fairness very seriously. We want to reassure you that all of our games and betting markets are provided by independent, trusted suppliers. Each uses certified random number generators or verified outcomes, which means every result is entirely based on chance and cannot be influenced or altered by us or anyone else.
If there’s anything you’d like us to review, or if you’d like to walk through your play history with us, we’re more than happy to help. Just drop us an email at support@bresbet.com.
a nice site but low limits
Signed up to have a little play, deposited £300 using direct bank transfer , played a little live table games, noticed the table limits are very low, £100 table max and straight up £5 on a evolution roulette game. Managed to get the balance upto £1300 and decided to withdraw, it was literally instant, was in my account within a minute, can't fault them for withdrawal, not had to go through any further KYC / AML so not sure how that process will be, the other reviews on here suggest it can be hit or miss. I have since restricted my account and will likely just use for the odd football bet as the table limits on live are too low for my play (aware that UKGC have a say on bet limits and know its something thats coming in the future regarding bet limits, aware some UK operators have started to reduce limits in anticipation of whats to come) Overall a nice site, nice layout and no issues with gameplay etc, hadn't any need to speak to CS or KYC team so can't comment
16 May 2025
Unprompted review
Reply from BresBet
Thanks for taking the time to leave such a positive review — we really do appreciate it.
It’s great to hear your deposit and withdrawal went so smoothly. We work hard to make that side of things as seamless as possible, so it’s brilliant to hear that came through.
We completely understand that bet limits can shape how and where you choose to play. You’re absolutely right some of these settings are based on the new Gambling Commission regulations, but we’re always looking at limits with our players in mind, so your feedback really helps with that.
Our table limits on the live casino are at a range of levels up to £2,500 (depending on the game) so it may well be worth trying a different game if the limit on the one you played felt a bit low for you.
If you fancy popping back on for a football bet or anything else, you’d be very welcome. And of course, if you ever need anything from us, just drop a line to support@bresbet.com.
Don’t play!!
Don’t play!!! Sorry I meant to say don’t deposit money to this scammers… I’ve made a deposit, place some bets and in 10 minutes my account was suspended…verification documents they’ve asked…sent to them and account still suspended for 24 hours…If you want to follow the rules, don’t let me deposit and place bets then you suspend my account, ask for documents first then let me make a deposit…absolutely rubbish company…Gambling Commission should look into this
12 April 2025
Unprompted review
Reply from BresBet
Thanks for taking the time to leave us a review, as we always want to hear about what you think, good or bad, so we can keep learning and improving.
We’re really sorry to hear about the frustration the hold on your account has caused you, but as we explained in our emails, your account was suspended because we noticed a mismatch between the banking details you used to deposit and the information you used to register.
Whenever something like this comes up, we have to pause things while we carry out some extra checks so that we’re properly following the Gambling Commission rules. We always try to do any checks as quickly as possible but for some checks we need to get in touch with other organisations and that can sometimes take up to 24 hours.
We hope this helps and thanks again for taking the time to share your thoughts.
KYC Account Suspended Straight After Deposit and large Win!
Just joined this site...
So i joined this site today deposited and started playing slots, couple of spins in and i win a good sum of money.
Straight after this win my account gets suspended.
i have recieved a email for KYC however i havent actually heard from anyone at BresBet to confirm if the suspension is because of KYC. But however Gambling Commision rules state a casino cannot let you deposit and play to then suspended an account for KYC and restrict withdrawals ect which bresbet have so currently i have money in my account which is suspended and i cant do anything with it NOT a good start to this site!
All Documents requested and extra has been sent in and also i have sent questionable emails as to why my account is suspended. NO REPLY AS OF YET!
Documents requested was driving license and proof of address this was sent swiftly within minutes of asking plus extras sent.
2 hours later i recieved another request stating that they now want a photo of me holding my driving license and also, a bank statement to prove deposit. sent swiftly again. i understand KYC rules entirely and the certainly should not suspend a account and funds within the account......very unproffensional
if this is resolved swiftly then my review will be updated accordingly.
28 March 2025
Unprompted review
Reply from BresBet
Hi Callum,
Thanks for taking the time to leave us a review.
We appreciate how quickly you sent over the documents we asked for and we’re sorry this didn’t feel like a smooth experience from your side.
Just to clarify, your account was suspended as part of our KYC review in line with our licensing obligations. We’ve now completed our checks and you should have received an email with the outcome.
We understand this wasn’t the start you were hoping for, but we always have to make sure we’re staying within the rules.
Thanks for your patience.
IMPORTANT DO NOT DEPOSIT
IMPORTANT DO NOT DEPOSIT: Bresbet had been fine, but recently requested KYC information and it's been a debacle since then. I provided the info and received no response - kept badgering and still nothing. I subsequently realised that their responses had gone to my spam folder and was mortified - I sent an apology for being stroppy with them when it was my fault, and they replied (very politely) requesting more info. I provided that info on Feb 28 and haven't heard anything since then, despite emailing almost every day and expanding the CC list to support@, compliance@, media@, and people@ - not a single person from any of those teams has replied. Bresbet also still has some of my money, which I am unable to withdraw. This is an untrustworthy company that appears to ignore customers. I'll be writing to the ombudsman this weekend about the money.
28 March 2025
Unprompted review
Reply from BresBet
Hi Ben,
Thanks for taking the time to leave us a review.
We’re really sorry you haven’t had a great experience. It’s never our intention to leave anyone feeling ignored, and we’d like a chance to take another look at your account to make sure this is sorted for you as soon as possible.
We just recently moved to operating on our own UK Gambling Licence and one of the main reasons for this, was to have more control over our compliance so that our customers don’t experience delays like this.
Please email us directly at support@bresbet.com, and include “Trustpilot” in the subject line, and we’ll make sure it’s picked up straight away.
We’d love to put things right for you.
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