I absolutely love Brello as a company, but I’m still disappointed that they no longer ship to Washington State. My first order arrived incredibly quickly, was packaged beautifully and securel... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brello customer service is top notch. Any inquiries have been answered within 48 hours. Adjustment made to billing date because I’ll be out of town and want to ensure I’ll be here to receive shipment... See more
Company replied
I am so thankful I took a chance with Brello. Started taking their product in Dec 2025 and have loss 77 lbs. The customer service at Brello and their partner Southend Pharmacy is the best. They offer... See more
Company replied
I have been purchasing GLP-1 medication from Brello for over a year now. The process has always been smooth and a provider gets back to me quickly, especially when I have questions. At first, the phar... See more
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Company details
Written by the company
Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.
Contact info
United States
- info@brellohealth.com
- brellohealth.com
4.2
Great
4K reviews
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Ordered on the 1st of July and have yet…
***Update: Caulen and Brello have more than impressed me with their follow through and communication getting my issues resolved. I'm overwhelmed with gratitude for their one on one support and commitment. They have made me a loyal customer and one that wont hesitate to recommend Brello. THANK YOU Caulen!
Ordered on the 1st of July and have yet to receive any updated shipping information. I've tried to message and contact customer service and other than an AI bot I've received no actual clear information regarding my specific shipment. Im in Ohio and website says no delays. They won't even respond to how I can get a refund since it doesn't appear that my shipment has been picked up? Very poor customer service. Wish I had the experience of these others.
30 June 2026
Unprompted review
Reply from Brello Health
Thank you for sharing your experience. We are truly sorry to hear about the difficulties you've encountered with your order and the lack of clear communication from customer service. It's completely understandable how frustrating it is to not receive shipping updates or specific information about your shipment, especially when the website indicates no delays.
We recognize your efforts to contact us and the disappointment of only receiving automated responses when seeking a refund or clarity on your order's status. This is not the experience we want for our customers. We've requested additional information through Trustpilot so we can look into your specific situation and address these concerns directly.
Brello is amazing
Brello is amazing. The dose goes up gently and the price stays the same. There is 24/7 help and everyone is so helpful!
12 June 2026
Reply from Brello Health
Thank you so much for your wonderful feedback! We're thrilled to hear that you find our approach to dosage gentle and appreciate our consistent pricing. It's fantastic to know that our 24/7 support and helpful team have made a positive impact on your experience.
Love whenever I reach out to Brello…
Love whenever I reach out to Brello with a question and I get an answer back so fast! Always prompt and always helpful!
Thanks Brello!
9 July 2026
Unprompted review
Reply from Brello Health
Thank you for sharing your positive experience! We're so glad to hear that our team has been prompt and helpful in answering your questions. We truly appreciate your kind words.
Renewal process is simple
Renewal process is simple. Speedy delivery. And customer service was immediate and helpful! Great experience with this company!
29 June 2026
Unprompted review
Reply from Brello Health
Thank you for sharing your wonderful experience! We're delighted to hear that you found the renewal process simple, and that our delivery was speedy. It's especially great to know that our customer service team was immediate and helpful. We truly appreciate your kind words!
Often difficult to get a response from…
Often difficult to get a response from customer service in a timely manner.
10 June 2026
Reply from Brello Health
Hi Heather,
we apologize for the delays and difficulty you had reaching our team—that’s not the experience we want for you.
We understand how important timely communication is, especially when you have questions about your order or next steps. Your feedback helps us identify where we need to improve.
We’d really like to take a closer look at your experience and make sure everything was handled appropriately. To protect your privacy & discuss the specifics of your account securely, a member of our team will be reaching out to you directly via the contact information on file. Because your health information is sensitive, we want to ensure this matter is handled through our secure internal channels rather than a public forum.
Excellent Company to Work With
The process from start to finish was easy and legitimate. Due care was taken to ensure medical necessity, and the time frames from start to finish was fast. Delivery was prompt and with professionally packaged products. And then lastly, the product *works*. I have lost 53 pounds over the course of a year and my overall health has been measurably improved. Use Brello with confidence !!!
8 July 2026
Unprompted review
Reply from Brello Health
We're so thrilled to hear about your positive experience! It's wonderful that the process felt easy and legitimate, and that you appreciated the care taken to ensure medical necessity. We're especially delighted to know you've achieved such significant weight loss and improved your overall health. Thank you for sharing your success!
Everyone has been very pleasant & helpful
Everyone has been very pleasant, professional, and supportive. A few times I’ve had to speak with 2-3 people about an issue, but everyone has always been helpful and directed me where I needed to go. ( I’m an RN of 45 yrs) Very impressed with customer service.
8 July 2026
Unprompted review
Reply from Brello Health
We truly appreciate you sharing your positive experience! It's wonderful to hear that our team has been pleasant, professional, and supportive. We understand that sometimes an issue might require speaking with a few different people, and we're glad to know that everyone you've interacted with has been helpful and guided you effectively. Your kind words about our customer service mean a lot to us.
Great unless something goes wrong (2 out of 3 IS bad)
Yet again, service and support are nonexistent. I received a late shipment and contacted as soon as I received the delay notification. Followed up again when it arrived three days after the original date. The temperature indicator showed the medication was unusable. I provided images and did not receive a response for another two days. I also contacted their pharmacy with no response. This is the second major issue I've had out of three orders total from Brello.
3 July 2026
Unprompted review
Reply from Brello Health
We are truly sorry to hear about the significant issues you've experienced with your recent orders, especially the late shipment and the unusable medication. We understand how frustrating and concerning it must be to not receive timely responses, particularly when dealing with health-related matters. This is not the experience we want for our customers, and we sincerely apologize for the lack of support you've encountered. We are committed to improving our communication and service.
Brello has been life changing
Brello has been life changing. I stayed in January 2025 and 24 weeks later I've lost 30 lbs and dropped at least 2 sizes in clothes. The community support is so amazing. I recommend Brello to all my friends.
7 July 2026
Unprompted review
Reply from Brello Health
Thank you for sharing your incredible success story! We are absolutely thrilled to hear about your amazing progress and the positive impact Brello has had on your life. It's wonderful to know that our community support has been so beneficial.
Thank You!
I lost 60 pounds in 10 months and I couldn't have accomplished my goal without Brello. They are reasonably priced and their product absolutely did what they said it would. The process of getting started was easy, customer service was always helpful when I had questions, and the support I found through their Facebook group kept me informed and upbeat throughout the journey.
Thank you, Brello! Thank you, thank you, thank you!
7 July 2026
Unprompted review
Reply from Brello Health
Thank you so much for sharing your incredible success story! We are absolutely thrilled to hear that you've achieved your 60-pound weight loss goal with our support. It's wonderful to know that our product, pricing, and customer service made such a positive impact on your journey. We're especially happy that our Facebook group provided a supportive and uplifting community for you. We truly appreciate your kind words and are so proud to have been a part of your transformation!
This Journey has been life changing for…
This Journey has been life changing for me. Brello has the best communication and support. I wouldn’t change anything with them. I’m on my 3rd shipment and I couldn’t be happier. Thank you Brello
6 July 2026
Unprompted review
Reply from Brello Health
Thank you so much for sharing your experience! 💛
We're incredibly thrilled to hear that your journey has been life-changing and that you're so happy with our communication and support. It means a lot to know that you wouldn't change anything and that you're enjoying your third shipment. We truly appreciate your kind words!
Great customer service, quick response!
I have been very happy with my GLP1 script through the brello program. Customer service was outstanding when I needed to change my payment date. They worked with me and were very prompt in their response.
6 July 2026
Unprompted review
Reply from Brello Health
Thank you so much for sharing your experience. We're delighted to hear that you've been happy with your GLP1 script through our program. It's especially wonderful to know that our customer service team was able to assist you promptly and effectively with your payment date change. We truly appreciate your kind words and are glad to have you as part of our community.
Easy online questions
Easy online questions , great customer service, and fast processing. Over all great company.
6 July 2026
Unprompted review
Reply from Brello Health
Thank you so much for your feedback! We're thrilled to hear that you found our online questions easy, our customer service great, and our processing fast. We truly appreciate you taking the time to share your positive experience.
Reply from Brello Health
We're so glad to hear you found our service both affordable and excellent. We truly appreciate your positive feedback!
I absolutely love Brello as a company
I absolutely love Brello as a company, but I’m still disappointed that they no longer ship to Washington State.
My first order arrived incredibly quickly, was packaged beautifully and securely, and was still well chilled when it was delivered. The entire experience was excellent.
When it was time to order my refill, I placed my order and patiently waited about six weeks. Unfortunately, it was ultimately refunded because Brello had stopped shipping to Washington and couldn’t provide an estimated timeline for when service would resume.
I would absolutely still be ordering from Brello if they shipped to Washington. I truly hope they’re able to resume service here in the future.
9 January 2026
Unprompted review
Reply from Brello Health
We truly appreciate your kind words about our company and your initial excellent experience with our product and delivery. We understand your disappointment regarding the current shipping limitations to Washington State, especially after such a positive first order. We genuinely value your continued interest and hope to resume service in your area in the future. We are actively working on solutions to expand our shipping capabilities.
Stop looking for a provider, this is the one!
I do and have recommended Brello to a number of friends and relatives. I like that I can speak with a provider when I need to but am not bothered by constant communication. Because of my food issues I don't anticipate stopping a GLP1 anytime soon and have no reason to look elsewhere for a provider. Brello is an great fit for me.
6 July 2026
Unprompted review
Reply from Brello Health
Thank you for sharing your positive experience. We're so happy to hear that Brello is a great fit for you and that you appreciate the balance of communication. It's wonderful to know you've recommended us to friends and relatives. We're glad to be a part of your journey.
Brello Health has changed my Life
Brello Health has changed my Life! I've been with Brello for a little over a year now and I can truly say that it works! I have lost close to 100 lbs over the year and Brello has given me my "old look" back, given me my previous energy back and my motivation as well. I am rounding near 47 years of age and I haven't been this thin since my high school years. It is a little pricey, not gonna lie, but well worth it. Just follow the instructions and you will be fine. Thank you Brello Health!
6 July 2026
Unprompted review
Reply from Brello Health
Thank you for sharing your incredible journey and positive feedback! We are absolutely thrilled to hear how Brello Health has made such a significant impact on your life, helping you regain your energy, motivation, and "old look." It's truly inspiring to learn about your success and how you've achieved such fantastic results. We appreciate your honesty about the pricing and are so glad to know that you feel it's well worth it. Your dedication to following the instructions is clearly paying off, and we are honored to be a part of your wellness transformation.
Brello product is my favorite so far
Brello product is my favorite so far. I lost weight and would recommend them. They also didn’t make me as sick as other products out there
2 July 2026
Unprompted review
Reply from Brello Health
Thank you so much for sharing your positive experience!
We're so happy to hear that our product has been your favorite and that you've achieved your weight loss goals. It's especially wonderful to know that you've had a more comfortable experience compared to other products. We truly appreciate your recommendation!
I was hesitant when this NEW DRUG came…
I was hesitant when this NEW DRUG came out a few years ago but waited and watched and then discussed in detail with a friend whose husband is a pharmacist who spoke highly of Tirzepatide so I jumped on the bang wagon. I've been taking GLP-1 for 4.5 months and have lost 33.6 lbs. I feel better and love the way people see me. Thanks Brello!
6 July 2026
Unprompted review
Reply from Brello Health
Thank you so much for sharing this!
We're truly delighted to hear about your positive experience and the wonderful progress you've made on your health journey. It's fantastic that you're feeling better and seeing such great results. We appreciate you trusting us to be a part of your transformation!
Brello cannot be beat!
Brello has been awesome! I started with them for Tirzepatide because the price was great, and they even offer free shipping to my little podunk town in Alaska.
When they came out with MICC, I figured I’d give it a shot (pardon the pun!) too. Same great pricing, same easy shipping, and wow—it really works! I’ve had a great experience with everything I’ve ordered from them so far. Definitely happy I found them.
25 June 2026
Unprompted review
Reply from Brello Health
Thank you so much for sharing your wonderful experience!
We're absolutely thrilled to hear that you've been so happy with everything you've ordered and that our pricing and free shipping to your town have been beneficial. It's fantastic to know that both products have worked so well for you. We truly appreciate your kind words and are delighted you found us!
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