Be careful not to get charged for things you didn’t intend to purchase. I downloaded the app just to see what it was about. To access the test results, you need to commit to a payment, which is fa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Did free assessment, immediately cancelled any future memberships or charges, using their provided reason "only wanted free test". Days later fraudently charged 14.99 which overdrafted my account. I... See more
Company replied
Signed up for a free trial and DEFINITELY turned off auto renewal. But got charged anyway and also charged for two “reports” that apparently I agreed to by clicking continue rather than skip but this... See more
Company replied
Absolute scam. Asked for a donation to see my results which I gave a small donation via Apple Pay and instantly after that transaction was taken another unauthorised one was taken for £14.99 and not e... See more
Company replied
Company details
Written by the company
At Breeze, we are committed to empowering individuals on their path to mental wellness. Our goal is to provide accessible, intuitive tools that nurture both cognitive and emotional well-being. We harness the power of technology to enhance traditional mental health support, offering a safe and confidential space for personal growth and self-discovery.
Contact info
2.3
Poor
716 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam Company
A so called wellbeing company that causes stress by taking money off people! I got billed £25 this morning, and I have not used the app or signed up for anything.....utter scam. I will be reporting this as fraud to my bank.
I can see from others that they are all having similar issues, in fact the bulk of all complaints are this, and the party line from whoever responds is 'this is all explained in the sign up process' ...well two things
1) It clearly isn't well explained...hence the number of complaints
2) why is there no unsubscibe option in your app?
I have trawled it, and even had I accidentally signed up, why is there no clear 'get out' mechanism in place?, not in the apple store or in the app...you simply do not appear, other than on my banking app....
11 May 2026
Unprompted review
Reply from Breeze
Hi Kevin,
We’re sorry to hear about your experience and understand how frustrating and stressful this situation must feel.
Please note that all charges and subscription details are presented before payment and require user confirmation. Subscriptions can also be canceled at any time through the platform where the purchase was made. We regret if this process felt unclear or difficult to locate in your case.
We take feedback like yours seriously, especially regarding clarity and account management, and we’d appreciate the opportunity to review your concerns further. Please feel free to contact us at inquiry@bsnj.co.
Swift + efficient service
Very efficient dealt with my issues thank u for assistance great customer service !
10 May 2026
Reply from Breeze
Hi Uzair,
Thank you for sharing your feedback. We’re so pleased to hear that you had a positive experience with our support team.
It means a lot to us to know that your concerns were handled swiftly and efficiently, and that our customer service was able to assist you in a helpful way. Providing timely and supportive assistance is always our goal.
We truly appreciate you taking the time to share your experience with us.
I installed their app and went through…
I installed their app and went through the "test" and found it absolutely useless, so I cancelled my membership and uninstalled the app within a few minutes. Three days later they charged me. I have tried making contact, but they have not responded. Guess they can deal with my banks fraud department.
UPDATE: In answer to their response, I had cancelled, I have the cancellation email and I did not authorise any other purchases as you claimed in the email. It is amazing that it takes posting a negative review here to get a company to respond. I sent you a dozen emails that you never responded to. Stop scamming people.
27 April 2026
Unprompted review
Reply from Breeze
Hi Steven,
We understand how upsetting it must have been to believe everything had been canceled, only to later see a charge appear.
Our support team has already replied to your email to clarify the situation and offer a solution tailored to your case. If you haven’t seen our response yet, please check your inbox as well as your spam or junk folder.
Thank you for your patience while we worked through this with you!
Very friendly and fast response
10 May 2026
Reply from Breeze
Hi Vratislav,
Thank you for your kind words.
We’re so glad to hear that you had a positive experience with our support team and that the response was both friendly and fast.
We truly appreciate you taking the time to share your feedback with us.
Very prompt and polite and courteous…
Very prompt and polite and courteous with your response. Took care of my request immediately.
9 May 2026
Reply from Breeze
Hi Freda,
Thank you so much for your kind words and for sharing your experience with us.
We’re delighted to hear that our team was able to respond promptly and take care of your request right away.
Your support and feedback truly mean a lot to us, and we’ll be sure to share your thoughtful comments with the team.
FRAUDS
FRAUDS
I never downloaded this app to any device. Took one free test after it popped up on Facebook. Have since been charged £25 for a service I never used.
I think I recall being asked to donate whatever I felt like for the one test I did, There's a small payment I can identify, but I made sure I did not click yes to any of the offers to sign up for a subscription - it wasn't something I was interested in. Yet it seems they used my paypal details from that donation to just set up a direct debit without asking. The first I heard was when I got an emailed receipt weeks later.
9 May 2026
Unprompted review
Reply from Breeze
Hi Derek,
We’re sorry to hear about your experience and understand why this situation would be upsetting.
We’d like to clarify that all charges are processed only after user confirmation. During the sign-up process, the subscription terms — including pricing, trial duration, and automatic renewal details — are clearly presented, and proceeding with the sign-up indicates agreement to those terms. Based on our records, this process was completed correctly.
We’d also like to reassure you that we do not save or independently use customers’ payment details. Payments are securely processed through the payment method provided during sign-up.
According to our records, the first email we received from you was on May 9, and our team replied on May 10 to assist further with your concerns.
If you still need help, please reach out to us at inquiry@bsnj.co and we’ll be happy to continue assisting you.
Paid a euro which I confirmed
Paid a euro which I confirmed, then 14:99 was taken from my card , I’ve got nothing no results literally nothing and I’m out 15€ , contacted breeze for a refund , haven’t heard from them so now I’ve to dispute the transaction. So yeah don’t fall this scam . If they reply to this yes you are still at scam site 👌
3 May 2026
Unprompted review
Reply from Breeze
Hi Jason,
We’re sorry to hear about your experience and understand your frustration.
We’d like to clarify that all charges and subscription details are shown before payment and require user confirmation. Transparency is very important to us, and we never aim to mislead our users.
Our support team has already reached out regarding your case to help review the matter and provide further assistance. Please feel free to reply to our message at any time through inquiry@bsnj.co.
Hello my name is Janean Evans and I…
Hello my name is Janean Evans and I just saw that yall took 29$ out of my account, that was my last 29$ so now I can’t feed me and my child. That’s mean that my kid will have to go to sleep hungry. I hope y’all are happy with yall selves, because yall took the last of a broke single mom, who is just trying to make it, yall should set up a way to contact people if they still wanted there subscription, because I haven’t ever paid a single dime to yall if I did it was a dollar. Like yall don’t understand how hard it is out here and yall just going to take 29 AMERICAN DOLLARS from someone who has NEVER EVEN GAVE YALL ANY MONEY. LIKE WHAT IS WRONG WITH THIS COMPANY. Please get back with me ASAP.
8 May 2026
Unprompted review
Reply from Breeze
Hi Janean!
Thank you for sharing this — we’re really sorry to hear how stressful this situation has been for you, especially knowing the financial pressure you’re under right now.
Just to clarify, our subscription renewals are processed automatically only while a subscription remains active, and the charges are not applied manually or without a prior sign-up.
We definitely want to review your case carefully and help clarify exactly what happened with the charge on your account. Please contact our team at inquiry@bsnj.co, and we’ll look into this for you as soon as possible.
Scammers
Scammers. Paid 1 usd for results of a test, got charged 15 usd extra. Support wont answer back and I can’t cancel the trial cause they got the wrong email on my subscription. Everything’s planned to scam you.
7 May 2026
Unprompted review
Reply from Breeze
Hi Woot Man,
Thank you for sharing your feedback. We’re sorry to hear this situation caused frustration and concern.
We’ve reviewed your case and can confirm that our support team has already explained the charges in detail. Our add-ons and their prices are always clearly presented during registration, and all customers have the option to decline them. Please note that charges apply only after direct confirmation from the customer.
Feedback like yours helps us continue improving both our communication and overall user experience.
I have no idea how this company…
I have no idea how this company accesses your information and rolls it over into a subscription, but I never ordered anything from them yet they charged one of my cc 4 times. BE AWARE!
8 May 2026
Reply from Breeze
Hi Lisa,
We’re sorry to hear about your concerns and understand how alarming this must feel.
Please note that we do not process charges without user authorization, and all payments require confirmation before being completed. Our team has already contacted you regarding this matter to help review and clarify the situation further.
We take concerns like this very seriously and remain available to assist through inquiry@bsnj.co.
Team was very quick to respond
Team was very quick to respond. Stacy was able to help and resolve my subscription issues. Appreciate them!
8 May 2026
Reply from Breeze
Hi Winnie,
Thank you so much for your kind words! We’re really happy to hear that Stacy was able to help and resolve your subscription issue quickly.
We truly appreciate your patience and support, and we’ll be sure to share your feedback with the team.
Scam, cancelled the trial but they continued anyway
Very disappointed with the Breeze app. I cancelled my subscription within the 7-day cancellation period and even received confirmation that it had been cancelled, yet I was still charged. On top of that, an additional £14.99 was also taken from my account. The whole experience has been frustrating and feels extremely unfair. Customer trust is important, and charging people after confirming cancellation is unacceptable. I would advise others to be very careful with subscriptions and payments when using this app.
8 May 2026
Unprompted review
Reply from Breeze
Hi James,
We’re really sorry to hear about your experience — we understand how frustrating this situation must feel.
Please note that our support team has already reached out regarding your case to review the charges and provide further assistance. We take concerns like this seriously and appreciate the opportunity to look into the matter more closely.
Breeze /Bemanji Scam
I wish I could tell you what did it. It was a "quiz" for the insomniac. I agreed to a £1 'test'. I knew better than to give them any details and I didn't see them do it but somehow I was being thanked for subscription payments. I can't get the money back, I've tried bank, paypal, stopped the subscription, but ... just cheery AI gibberish.
13 April 2026
Unprompted review
Reply from Breeze
Hi Alyson,
We’re really sorry to hear about your experience — we understand how frustrating and disappointing this must feel.
All charges and subscription details are presented during the checkout process and require user confirmation before any payment is made. We never aim to mislead, and we’re also sorry if previous responses felt impersonal or unhelpful.
We’d appreciate the opportunity to review your case and provide clarification. Please reach out to us at inquiry@bsnj.co, and we’ll do our best to assist you further.
Showed kindness through my mistake…
Showed kindness through my mistake forgetting to cancel my trial, my mistake I am a mom to newborn twins woth a sick toddler for the past week and canceling the subscription skipped my mind. I was promptly refunded, showing kindness through my mistake. I can see how this app can be useful to someone just not a service/subscription I need or can afford at this time.
7 May 2026
Reply from Breeze
Hi Madison,
Thank you for taking the time to share this. We can only imagine how much you’ve been balancing while caring for newborn twins and a sick toddler, and we’re glad our team could offer a little understanding during such a demanding time.
We truly appreciate your kind words about your experience with the refund process. Even though the app is not the right fit for you at this time, we’re grateful you gave it a try and shared such thoughtful feedback.
Wishing you and your family all the best and hoping things become a little lighter for you soon.
Predatory billing
Predatory billing. Avoid.
1 star. Would rate them 0 stars if possible.
Cancelled on April 25, got a confirmation email from Breeze the same day promising no further charges. Three days later, on April 28, they charged me $29.99 anyway. So either their cancel button is decorative or they're knowingly billing past cancellation.
The charge shows up as SG*V*breeze-app.com under 'Schools and educational services,' which is a deceptive merchant category for what's supposedly a wellbeing app. Add the Cyprus operations behind a Delaware shell, the arbitration clause and class action waiver buried in their terms, and the hundreds of nearly identical complaints on this page, and it's not a customer service problem. It's the business model.
Don't argue with their support. File a chargeback with your bank, complain to the FTC, and if you're in California call the Department of Consumer Affairs at (800) 952-5210. Their own terms tell you to.
UPDATE in response to Breeze's reply below:
Breeze responded that "once a subscription is fully canceled, no further charges occur." I have their cancellation confirmation email dated April 25 in writing. Three days later, on April 28, my card was charged $29.99. Their support agent then claimed in a follow-up email that I "was not charged after cancellation." My bank statement lists Apr 28 as the transaction date. The two cannot both be true.
Their support also confirmed a separate $14.99 charge for "Personal Mental Well-Being Guides" that I do not recall consenting to. My bank statement shows that $14.99 was reversed the same day it posted, meaning their system can in fact process and reverse charges instantly. That undermines any argument that the April 28 charge "really" billed earlier and merely posted late.
The corporate response below is the same template they post under every negative review on this page. Read 5 of them and you'll see identical language. Anyone reading this: the cancellation email is what wins your chargeback. Save it.
26 April 2026
Unprompted review
Reply from Breeze
Hi Gio,
We’re sorry to hear about your experience and understand how frustrating this situation must feel.
Please note that once a subscription is fully canceled, no further charges occur. All billing and subscription details are presented during the checkout process and require user confirmation before any payment is made. Transparency is very important to us, and we never aim to create confusion around subscriptions or charges.
Our support team has already reached out regarding your case to review the matter more closely and provide clarification and assistance.
We appreciate the opportunity to look into your concerns!
Deserves minus stars
Deserves minus stars. Makes unauthorised purchases before officially signing up for trial. I’ve been charged twice and only did the “free” quiz not even a free trial. I’ve been charged over $60. My bank put a block on my card automatically after as they know it’s a scam. I asked for refund, no response.
7 May 2026
Unprompted review
Reply from Breeze
Hi Brooke,
We’re sorry to hear about your experience and understand how concerning this situation must feel.
Please note that all pricing and subscription details are shown before any payment is completed and require user confirmation. We never intend to create confusion or process charges without authorization.
We’re also sorry if you felt unsupported while trying to resolve this. Please contact us at inquiry@bsnj.co, and we’ll gladly review your case and assist further.
SCAM
REPLY : There was NO prompt. It just took the money and set up a subscription WITHOUT authorisation. I've had no reply from your support team despite chasing. I want my money back. This totals £44.97.
Paid £1 to get the test results then it took a further two payments of £14.99 and £4.99. You couldn't skip past and I did not authorise the additional payments.
Also just taken MORE money for a subscription I did not authorise.
REFUND ME NOW.
6 May 2026
Unprompted review
Reply from Breeze
Hello Laura,
We’re sorry to hear about your experience and understand your frustration regarding these charges.
Please note that the add-ons that you mentioned (£14.99 and £4.99) are completely optional, require confirmation before purchase, and are not added automatically.
We can see that you’ve already contacted our support team. Please rest assured that we’re working to resolve this as quickly as possible and will update you shortly.
Kind customer service team.
Resolved an issue with compassion and quickly. Although I did not continue to use the app. Their customer service team are lovely.
5 May 2026
Reply from Breeze
Hi DLP,
Thank you so much for your kind words. We’re really glad we could resolve the issue quickly and support you with care and compassion.
Even though you chose not to continue with the app, we truly appreciate you giving us a chance and taking the time to share your experience. Wishing you all the best moving forward!
Reply from Breeze
Hi Christine,
Thank you so much for your recommendation and kind words. We’re delighted to hear that you found the content helpful and had a great experience with our customer service team.
Your support truly means a lot to us, and we’re always here whenever you need us.
This company is nothing more than a…
This company is nothing more than a bunch of scammers and thieves!! I consented to paying 1 dollar to get a 'test result' - they took an additional $14.99 and another $4.99 from my PayPal.
No consent and no authorization.
I did not consent to any subscription as part of taking the test. They are thieves, plain and simple.
4 May 2026
Unprompted review
Reply from Breeze
Hi Rose,
We’re very sorry to hear about your experience and understand how upsetting unexpected charges can feel. We want to assure you that transparency and customer trust are extremely important to us, and we never intend for anyone to feel misled.
Our subscriptions and pricing details are presented during the checkout process, but we understand that billing confusion can still happen. We would appreciate the opportunity to review your case and help resolve this for you as quickly as possible.
Please reach out to us at inquiry@bsnj.co with the email linked to your account and any transaction details, and our team will investigate this further and assist you directly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.