Be careful not to get charged for things you didn’t intend to purchase. I downloaded the app just to see what it was about. To access the test results, you need to commit to a payment, which is fa... See more
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Did free assessment, immediately cancelled any future memberships or charges, using their provided reason "only wanted free test". Days later fraudently charged 14.99 which overdrafted my account. I... See more
Company replied
Signed up for a free trial and DEFINITELY turned off auto renewal. But got charged anyway and also charged for two “reports” that apparently I agreed to by clicking continue rather than skip but this... See more
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Absolute scam. Asked for a donation to see my results which I gave a small donation via Apple Pay and instantly after that transaction was taken another unauthorised one was taken for £14.99 and not e... See more
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Company details
Written by the company
At Breeze, we are committed to empowering individuals on their path to mental wellness. Our goal is to provide accessible, intuitive tools that nurture both cognitive and emotional well-being. We harness the power of technology to enhance traditional mental health support, offering a safe and confidential space for personal growth and self-discovery.
Contact info
2.3
Poor
719 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Scam - Please Read
They run a youtube ad for a Childhood Trauma quiz, it's a bunch of survey questions and at the end they ask you to select a donation amount for the results. Note that this page does not mention this payment is actually for a trial. After selecting continue the payment page is brought up, only if you scroll down do you see it is a trial with a recurring charge.
After making the payment, you are presented with another page for an add-on which is their email guides. This page only shows a button that says "Continue" when it loads. You must scroll down to find the skip option. If you mistakenly click continue thinking it'll just take you to the next page you will AUTOMATICALLY be charged $15. It does not prompt you for payment again, it uses saved payment info, and it does not ask for any confirmation.
There are hundreds and hundreds App Store reviews and Reddit posts about this for over a year. They are very well aware of the issue and have changed absolutely nothing. They say sorry but their apologies are blatant lies, if they were sorry they’d have fixed the issue a year ago.
10 April 2026
Unprompted review
Reply from Breeze
Hi Aslan,
We’re sorry to hear that you feel this way, and we understand your frustration. We want to reassure you that we did review your case thoroughly, explained the process in detail, and provided what we believe to be a fair resolution based on the situation.
For transparency, we always show subscription and billing terms on the checkout page before purchase and on our website, including details about trials and any recurring charges. That said, we appreciate your feedback on the flow and visibility, as we’re continuously working to improve clarity and user experience.
If there’s anything further you’d like us to look into, please feel free to reach out to us again at inquiry@bsnj.co — we’re here to help.
SCAM - FRAUD CHARGING!
I did NOT purchase anything other than the $1 initial which then takes you into another screen where it offered that stuff. I closed the browser because it was making you purchase which I did NOT. It’s a dead-end page to where you had to accept the purchase with no choice to not purchase. So, the $14.99 needs to be refunded. I’ve already deleted anything to do with this website due to the shadiness in charging stuff. The $14.99 needs to be refunded or I will just turn it into the bank as fraud and alert our States Attorney’s office as fraud. This is a total scam. I’ll go ahead and file a police report as well due to the fraudulent charges.
On Fri, Apr 17, 2026 at 2:53 PM Breeze support@bsnj.> wrote:
Hi Donnie,
I’m so glad you reached out! Yara here — ready to make sure you have everything you need.
It looks like you purchased Your Personal Mental Well-Being Guides for 14.99 USD along with your subscription. This should have been sent to your email right after your purchase. I’m so sorry if it didn’t arrive — could you check your inbox and spam folder just in case?
To make things easier, here are the links to download your guide:
Your Personal Mental Wellbeing Guide
How to Heal Your Childhood Trauma
While I truly wish I could offer a different outcome, purchases made through our website are considered final, as outlined in our Terms of Use . I’m really sorry for any frustration this may cause, and I appreciate your understanding.
If you have any other questions or need further assistance, please don’t hesitate to get in touch — I’m always here for you!
16 April 2026
Unprompted review
Reply from Breeze
Hi Donnie!
We're really sorry to hear how frustrating this experience has been for you.
To clarify, the $14.99 charge relates to the upsell that you added during your trial sign-up. Our upsells are optional and can be skipped if you don’t want them. A payment is processed only after it is confirmed during the sign-up flow.
We also want to let you know that our support team has already reached out to you and offered a solution for your case.
If you have any further questions or need additional help, you’re very welcome to contact us at inquiry@bsnj.co.
Read carefully before signing up
Do not sign up for this website. I only intended to pay $1 for a quiz and did not knowingly agree to any monthly subscription. The billing process was not clear, and I was later charged for a subscription I never meant to join.
I contacted support immediately, explained that I had not used the service and asked for a refund, but they refused and only referred me to their terms. Based on my experience, the whole process was not transparent.
Please be very careful before entering your payment details on this website.
Update: After I raised the issue again, the company approved a full refund for the most recent charge. I appreciate that they eventually resolved it. However, I still believe the subscription terms and billing flow should be made much clearer, as this confusion does not appear to have affected only me.
17 April 2026
Unprompted review
Reply from Breeze
Hi Thanh Binh,
We’re sorry to hear that your experience felt unclear and frustrating — we understand how important it is for billing to feel transparent and straightforward.
We’d like to reassure you that subscription and billing terms are always shown on the checkout page before purchase and on our website. That said, we truly appreciate your feedback and take it seriously as we continue improving clarity.
Our support team has already reached out to you to explain everything in detail and provide a solution tailored to your case. Please check your inbox (and spam folder just in case), as all the information has been shared there.
Thank you for your feedback.
I am livid
I am livid. Breeze has charged me nearly 45 Euros for a subscription I didn’t even opt for. I agreed to a one Euro fee. The same day, my card was charged an additional 14.99 Euros. I immediately sent an email to their support department demanding a refund and cancellation of my subscription. Of course no response. Then, I cancelled the subscription in the app, got a confirmation saying that my subscription was confirmed cancelled. Guess what, the same day I was charged a whopping 29.99 Euros. DO NOT use this company. This is not legal. It’s fraud. My bank and BBB are now involved.
17 April 2026
Unprompted review
Reply from Breeze
Hi Janet,
We’re truly sorry to hear about your experience — we understand how upsetting and frustrating unexpected charges can feel, especially when you’ve already taken steps to cancel.
This is absolutely not the experience we want for you, and we take concerns like yours very seriously.
We were unable to locate your request, so it’s possible your message didn’t reach us — we’d really like to make this right. Could you please contact us again at inquiry@bsnj.co
with your account details and a screenshot of the charges? Our team will prioritize your case, review everything carefully, and work with you toward a resolution as quickly as possible.
Thank you for bringing this to our attention.
Awful Experience
Awful Experience. These scammers are out of Cyprus and I’ve canceled and canceled and they refused to cancel. It’s tragic these Third World country monsters are making millions off of a scam and robbing us. And I will get the name as a reporter and let people know.
15 April 2026
Unprompted review
Reply from Breeze
Hello Erin Elizabeth!
We’re truly sorry to hear about your experience and understand how frustrating it must feel to deal with ongoing issues around cancellation.
Cancellation should never be difficult, and we do offer a few different ways to cancel to make the process as smooth as possible. We also clearly outline our subscription terms during sign-up and on our website so everything is transparent from the start.
That said, this is not the experience we want for you, and we take your concerns seriously. Please reach out to us at inquiry@bsnj.co with your account details so we can review your case as a priority and provide any help or clarification needed.
We’re here to support you and work toward making this right.
Avoid at all costs
Avoid at all costs. For a company 'selling' mental health help they are vile.
Taking money from mentally unwell people is despicable and they should be shut down immediately.
16 April 2026
Unprompted review
Reply from Breeze
Hi Vanessa,
We’re really sorry to read your review and to hear how strongly you feel about your experience. This is certainly not the impact we want to have, especially when supporting people’s mental wellbeing.
We take concerns like yours very seriously. We aim to be transparent at all times, and we always display subscription and billing terms clearly on the checkout page before purchase and on our website. That said, we understand that your experience did not reflect this, and your feedback is important in helping us continue to improve.
We would genuinely appreciate the opportunity to look into this further and address your concerns directly. Please feel free to reach out to us at inquiry@bsnj.co so we can better understand what happened and work toward a resolution.
Thank you for sharing your perspective.
Completely Clickbait
Clickbait ads that are nothing like the website plus it’s all behind a paywall
15 April 2026
Unprompted review
Reply from Breeze
Hi Kyle,
We’re sorry to hear that your experience felt misleading — that’s definitely not the impression we want to give. We understand how frustrating it can be when expectations don’t match what you find after clicking through.
While some features are part of a premium experience, Breeze also includes free tools like daily routines, mindful breathing, customizable journaling, and relaxing games. We genuinely aim to make the free version as helpful and accessible as possible.
We also strive to be transparent about pricing, with subscription and billing terms shown clearly on the checkout page before any purchase and on our website. Your feedback is really valuable, and we’ll continue working to improve clarity across our ads and product experience.
If you’d like us to take a closer look at your experience or have any questions, feel free to reach out at inquiry@bsnj.co — we’re here to help.
I have the same experience with this
They made it right. I got a refund though I did have to get down right dirty and I told them they should really
Consider changing the way they get people to sign up. Let people try it first. It appeared to be a really good app until I felt like I was scammed. Once that trust is gone it's like the app is no longer interesting. But I changed the review Becuase they did make it right
I have the same experience with this. I took a test online and I was prompted to give a tip for a trial series and I gave them two dollars when I used Apple Pay immediately after that it charged me $14.99 which I did not authorize. I reached out to Support and they are refusing to refund my money saying that I confirmed it on my end I never received a digital file and I never downloaded the app. They're refusing to refund the money. I suggest anybody who has experienced this to report to the following agencies below as I am going to do we need to shut this organization down.
Where to Report
1. FTC
• reportfraud.ftc.gov
• For scams, false payment claims
2. Minnesota Attorney General
• ag.state.mn.us
• Handles consumer fraud in your state
3. IC3 (FBI)
• ic3.gov
• For online financial scams
4. Your Bank
• Ask for incoming ACH/wire
• If no record + no valid trace → likely not sent
5. BBB
• bbb.org
• Public complaint pressure (not enforcement)
6. Gaming Authority (if licensed)
• Check site footer for license
• No license = major red flag
15 April 2026
Unprompted review
Reply from Breeze
Hi Jennifer,
We’re really sorry to hear how frustrating this experience has been, and we understand why this situation feels concerning.
We want to reassure you that subscription and billing terms are always clearly presented on the checkout page before any purchase is completed, as well as on our website. We also take feedback about clarity very seriously and continuously work to improve the experience.
Our support team has already reached out to you via email to review your case in detail, explain everything thoroughly, and address your concerns. Please check your inbox (and spam folder, just in case), as all the relevant information has been shared there.
We remain here if you have any further questions.
This is the biggest con going they take…
This is the biggest con going they take money out of your bank account when you have not signed for anything. They owe me £14.99. All I did was to do the free test and what do they do take that money out so I would watch it if you go on their site. I would say contact your bank account and say this company is a con and they will stop it.
This is a scam so watch it
10 April 2026
Unprompted review
Reply from Breeze
Hi there J claire Roberts!
Thank you for your feedback — we’re sorry to hear how frustrating this situation has been for you.
We want to clarify that all charges are processed only after user confirmation. During the sign-up process, the subscription terms — including pricing, trial duration, and automatic renewal — are clearly presented.
That said, we understand how this can still feel unexpected, and we’d really like to look into your case more closely and help resolve this for you. Please reach out to us at inquiry@bsnj.co with your details so we can review the charge and support you further.
We’re here to help and make this right.
I wish there were zero stars
I wish there were zero stars. They charge you extra fees that were not authorized. Total scam. Absolutely horrible. DO NOT SUBSCRIBE TO THIS APP!!!
13 April 2026
Unprompted review
Reply from Breeze
Hi MN,
Thank you for sharing your experience — we’re really sorry to hear how frustrating this situation has been. We understand how concerning unexpected charges can feel, and that’s never the experience we want for anyone.
We take these concerns seriously and would really appreciate the chance to review what happened and clarify everything for you. Please reach out to us at inquiry@bsnj.co
so we can take a closer look and support you directly.
It wasn't helpful in my daily life
It wasn't helpful in my daily life. Then trying to cancel was complex & frustrating. Get ready to be surprised by a $29.99 fee for an app you tried for ten minutes. After twelve emails back and forth with customer service, they said they could refund part of the monthly fee. This caused more stress than help. Good luck, hope people don't get sucked into this.
6 April 2026
Unprompted review
Reply from Breeze
Hi Julie,
Thank you for sharing your experience so openly. We’re truly sorry to hear that the app didn’t feel helpful in your daily life and that the cancellation and refund process added frustration instead of support — that’s never the experience we want for anyone.
We understand how upsetting unexpected charges and extended back-and-forth communication can be, especially when you were simply looking for something to help. Your feedback highlights important areas where we need to do better, both in clarity around subscriptions and in making our support process smoother and more responsive.
We’d really appreciate the chance to make this right for you. Please reach out to us directly at inquiry@bsnj.co with your details, and we’ll take another look at your case to ensure it’s handled with the care and fairness it deserves.
Thank you again for your honesty — it helps us improve.
Very disappointing and concerning…
Very disappointing and concerning experience.
I signed up via a Facebook advert for what was clearly presented as a £1 trial. Within moments of paying the £1, an additional £14.99 was taken from my account without clear or informed consent.
This has left me in a very difficult financial position, as that money was needed for essential living costs for myself and my children.
I immediately contacted the company, who state they respond within 4 hours, however I have now sent multiple emails and received no response. On top of this, I have been locked out of the website and app, with my details suddenly showing as “incorrect,” which has prevented me from accessing my account.
What makes this even more concerning is that this service is marketed towards people dealing with trauma and mental health difficulties. As someone currently under a mental health crisis team, I accessed this service in good faith while in a vulnerable state. Instead of support, this situation has caused further distress and financial hardship.
At the moment, I am still awaiting a response and a refund.
I would strongly advise others to proceed with caution.
14 April 2026
Unprompted review
Reply from Breeze
Hi Kayleigh,
We’re truly sorry to hear about your experience, and we understand how distressing this situation must feel — especially given the circumstances you’ve shared. This is not the experience we want anyone to have, and we take your concerns around billing, communication, and account access very seriously.
We’d really like to make this right for you as quickly as possible. Please reach out to us directly at inquiry@bsnj.co with your account details so we can urgently review what’s happened. For transparency, we always show subscription and billing terms on the checkout page before purchase and on our website, but we’re happy to walk through this with you and clarify anything that may have been unclear.
Thank you for bringing this to our attention — we’re here to support you and will do everything we can to resolve this promptly.
Great customer service in case of…
Great customer service in case of billing issues an refound.
15 April 2026
Reply from Breeze
Hi Dejan,
Thank you for your kind words and for taking the time to share your experience with us. We’re really glad to hear that our team was able to support you promptly and clearly with your billing and refund — it means a lot to know you felt taken care of.
If you ever need anything else or have questions in the future, we’re always here to help at inquiry@bsnj.co.
Scammers and Thieves!!
This company is nothing more than a bunch of scammers and thieves!! I consented to paying 1 euro to get a 'test result' - and they took an additional 14.99 euro from my account. NO WARNING. NO CONSENT. NO AUTHORISATION. SIMPLY AN ACT OF THEFT. I will be contacting trading standards, google and paypal about them.
15 April 2026
Unprompted review
Reply from Breeze
Hi Steven,
Thank you for sharing your concerns — we completely understand how upsetting this situation must have felt. We can see that you’ve already been in touch with our support team, and that the billing details were explained to you clearly. We’re glad we were able to review your case and resolve it in your favor.
We always aim to be transparent about how subscriptions work and never intend to cause confusion or frustration. Your feedback is important and helps us continue improving both our communication and overall experience.
If you have any further questions or need additional support, please don’t hesitate to reach out to us at inquiry@bsnj.co.
I got scammed by them too
I got scammed by them too. I agreed to a dollar donation. When I clicked continue on the next screen they automatically took another $14.99. I have contacted them for a refund and they have not been helpful. I did contact the Apple Store to make them aware as well as my bank to dispute the charge.
12 April 2026
Unprompted review
Reply from Breeze
Hello Katie,
Thank you for sharing your experience — we’re really sorry to hear how frustrating this situation has been, especially when the charge didn’t match your expectations.
We understand how concerning this can feel, and we want to reassure you that we do not intend for any payments to be unclear or unexpected. Your feedback about the flow and how charges are presented is important and will be reviewed carefully by our team.
We’re also sorry that your support experience hasn’t felt helpful so far. Our support team has already reached out to you to explain everything in detail and provide a solution tailored to your case, and we’re here to continue assisting you until this is fully resolved.
Please feel free to contact us anytime at inquiry@bsnj.co
— we’re here to help.
Robbers! Worse than scammers
What in the world.. I’ve never experienced a merchant that robs off customers who agreed to pay a said price but take more than the amount agreed. I made a voluntary payment of $2 for a donation and surprise! They took another USD$14.99 from my card. this is such a low from an app promoting “well-being” when you’re actually giving me anxiety so please refund it back to me!! I had to check my bank account to realize usd$14.99 was robbed off me. Unscrupulous!!
13 April 2026
Unprompted review
Reply from Breeze
Hi Nicole,
We’re really sorry to hear about your experience — we understand how upsetting and stressful this must feel.
All charges and subscription details are presented during the checkout process and require user confirmation before any payment is made. We never aim to mislead, especially when it comes to something as important as your well-being.
We would appreciate the opportunity to review your case and provide clarity on what happened. Please reach out to us at inquiry@bsnj.co, and we’ll do our best to assist you and work toward a fair resolution.
SCAM COMPANY!!!
SCAM COMPANY!!!! Verified FRAUDULENT ACTIVITY!!!! After doing an assessment and completing a $1 charge it was immediately followed by a $14.99 charge for “Wellbeing Guides” these were not listed when purchasing the $1 original charge and falls under fraud. Reaching out to their support that deny any type of refund and now I am having to cancel my card and complete a chargeback from this FRAUDULENT company.
14 April 2026
Unprompted review
Reply from Breeze
Hello Jacob,
Thank you for sharing your experience — we’re very sorry to hear how distressing this situation has been. We understand how alarming unexpected charges can feel, especially when they don’t align with what you believed you were signing up for.
We want to reassure you that our intention is never to mislead, and we take concerns around billing clarity very seriously. Your feedback about how additional charges and features are presented has been noted and will be carefully reviewed by our team.
We’re also sorry that your interaction with support left you feeling unsupported. Our support team has already reached out to you to explain everything in detail and provide a solution tailored to your case, and we remain here to help if anything is still unresolved.
Please feel free to contact us at inquiry@bsnj.co — we’re here to support you.
I took a test on TikTok out of…
I took a test on TikTok out of curiosity. Donated $1 and now I get a charge for $29.99. I never signed up for a subscription or anything. Never even got the results because it required downloading an app. This company should be shutdown
14 April 2026
Unprompted review
Reply from Breeze
Hi Matt,
We’re really sorry to hear about your experience — we understand how frustrating and concerning this must feel.
All charges and subscription details are presented during the checkout process and require user confirmation before any payment is made. Test results should be accessible after completion, and we regret if that wasn’t your experience.
We would appreciate the opportunity to review your case and clarify what happened. Please reach out to us at inquiry@bsnj.co, and we’ll do our best to assist you and work toward a fair resolution.
Absolute scam
Absolute scam. Cost is a joke, the only reason they are still in business is because of all the £25 payments that escape your account in the first month. Nobody in their right mind would pay for this. And the irony of it being about mental health, and they themselves exacerbate it. Disgusting. Reported to my bank for fraud.
13 April 2026
Unprompted review
Reply from Breeze
Hi Nick,
We’re really sorry to hear about your experience — we understand how upsetting and frustrating this must feel.
All pricing and subscription details are presented during the checkout process and require user confirmation before any payment is made. We never aim to mislead, and it’s concerning to hear that the experience had the opposite effect of what we intend.
We would appreciate the opportunity to review your case and provide clarity. Please reach out to us at inquiry@bsnj.co, and we’ll do our best to assist you and work toward a fair resolution.
Another one here to rate the app as a scam
Another one here to rate the app as a huge scam - I’d paid the minimal amount to access survey results, yet it signed me up as a subscriber & charged me £25!!
13 April 2026
Unprompted review
Reply from Breeze
Hi Rob,
We’re really sorry to hear about your experience — we understand how frustrating and concerning this must feel.
All charges and subscription details are presented during the checkout process and require user confirmation before any payment is made. We never aim to mislead, and your feedback is very important to us.
We would appreciate the opportunity to review your case and provide clarification. Please reach out to us at inquiry@bsnj.co, and we’ll do our best to assist you and work toward a fair resolution.
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