Seems they did not know what I wanted and giving me false information about my account credits that I have locked in w/company. It was the most confusion I have ever encountered w/this Breck! Don'... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love this company! They have so many options with honest hardiness data. Their website is easy to use and order from. I get an immediate email confirmation of my order and shipping/tracking updates.... See more
Company replied
This website is ridiculously easy to use. You type in the search, exactly what you want, and it instantly shows you multiple varieties of whatever you're looking for . Photos are crystal clear a... See more
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I placed my order many weeks ago. I had two conversations via email to reassure me that my order was coming. They were very prompt in communication and let me know that my order was coming from Hollan... See more
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Company details
Written by the company
Founded in 1818, Breck’s is the largest U.S. importer of premium Dutch flower bulbs, celebrating over 200 years of horticultural excellence. We work directly with master growers and hybridizers in Holland, with a dedicated full-time team on the ground in the Netherlands to inspect our fields and hand-select top-size bulbs for maximum performance in American gardens. In addition to our world-renowned Dutch bulbs, Breck’s supplies premium perennials cultivated in our U.S. greenhouses, providing complete gardening solutions for enthusiasts across North America. Every shipment is backed by our signature Lifetime Guarantee: if you are ever unsatisfied with any plant or hardgood—upon receipt or after it grows and blooms—we will replace it or issue a merchandise credit, with no time limit for as long as you garden.
Lifetime Guarantee
Over 200 Years of Customer Satisfaction
If, for any reason, you're not completely satisfied with any bulb, bareroot perennial or potted plant upon receipt, after planting or once it grows and blooms, just contact Breck's anytime—no time limit—for as long as you garden.
No need to return any item. We'll happily replace it or send you a merchandise credit. If you are not delighted with your garden tool or yard décor purchase, simply return it within 60 days for a merchandise credit or exchange.
Contact info
P.O. Box 3979, 47025-3979, Lawrenceburg, United States
- (513) 354-1512
- service@brecks.com
- brecks.com
Love Gardening?
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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The order was complete and arrived in a…
The order was complete and arrived in a timely manner.
17 October 2026
Reply from Breck's
Thank you for sharing your feedback! We're happy to hear your order arrived complete and on time. We appreciate your business and hope you enjoy your plants and beautiful blooms!
I’ve purchased from Breck’s Bulbs…
I’ve purchased from Breck’s Bulbs several times over the years. I’ve had okay success with the bulbs, some grew, some didn’t, but I’m really annoyed with my most recent experience.
I placed an order in August for fall shipping. I totally understand that time frames may shift, etc, but one of my partial orders said label created well over a month ago. I finally reached out, twice, via email. No response, but suddenly the order began moving in the system. The bulbs arrived, soft and squishy. When I again emailed to ask what took them so long and to question if the bulbs were good, I finally received a response, 2 days later, saying they were shipped from holland, out of their control, blah blah blah, BUT the bulbs are probably fine.
My main gripe is the total lack of communication. Not a word until five days after the initial email inquiries, when they could see the bulbs had been delivered. All I wanted was for someone to say they were on the way.
I think I’m done ordering from Breck’s. A little courtesy and customer service can go a long way.
30 October 2026
Unprompted review
Reply from Breck's
Thank you for sharing your feedback. We sincerely apologize for the lack of communication and the frustration caused by the shipping delays and the condition of your bulbs. We understand that simply receiving an update about your order would have made a difference, and we regret that we fell short of your expectations. Your feedback regarding our communication and customer service is important to us, and we will share it with the appropriate team for review. We truly appreciate your past business and are sorry this experience has left you disappointed.
The Dahlia Lovers catalog states in at…
The Dahlia Lovers catalog states in at least 5 places that shipping is free for orders over $50 through 11-6. None of these informational bubbles specifies that a code is needed. Nonetheless, I was charged 16.98 on my order.
30 October 2026
Unprompted review
Reply from Breck's
Thank you for sharing your feedback. We apologize for the confusion regarding the free shipping promotion. We have sent you a request for additional information so we can review your order. Please reply to that request, and we will be happy to assist you further.
Easy to order
Easy to order. Quality products. Great for family and friends that do not live close.
23 October 2026
Reply from Breck's
Thank you for sharing your feedback! We're glad you enjoy our easy ordering process and quality products. It's wonderful to know Breck's makes it easy to share the joy of gardening with family and friends, even from a distance. We appreciate your business!
POOR COMMUNICATION / SLOOOW SHIPPING…
POOR COMMUNICATION / SLOOOW SHIPPING AND OVERALL, not very good performance. Will never use these people again
23 October 2026
Reply from Breck's
Thank you for sharing your feedback. We sincerely apologize for the poor communication and shipping delays. We understand your frustration and regret that your experience did not meet your expectations. We will be reaching out to you via email to review your concerns and provide further assistance. We appreciate the opportunity to work toward a positive resolution.
Requested shipping as soon as possible
Requested shipping as soon as possible, shipping happened 10 days later.
21 October 2026
Reply from Breck's
Thank you for sharing your feedback. We apologize that your order did not ship as quickly as you expected. Looking into your order, we see it was placed on 10/20, shipped on 10/29, and delivered on 10/31.
Once an order is placed, there is a 3–5 business day internal processing period. Items are also inspected before packaging, and if they do not pass inspection, additional time may be needed before shipment. We understand the importance of timely delivery and appreciate your patience and understanding.
Website easy to use!
Website easy to use.
Easy to find what you like!Great flowers love them. Most of them come up.
30 October 2026
Unprompted review
Reply from Breck's
Thank you for sharing your feedback! We're happy to hear you find our website easy to navigate and enjoy the selection of flowers we offer. We're glad most of your plants are growing well and appreciate your business. Happy gardening!
I was promised and ordered 40 bulbs
I was promised and ordered 40 bulbs. I received 28 trying to speak with someone in a customer relations capacity was ridiculous. they said it was my confusion and that I ordered seven times two which would be 14. why would I spend $70 on 14 bulbs? that's crazy and I was told by the second representative that I escalated to that I was confused again, I don't like the bait and switch and I'm never going to buy again. I try to cancel the order when it took over 3 weeks to get to me and then when it was in route it went from Ohio to Pennsylvania to Indiana back to Ohio and then finally to my residence. so I'm not even sure the quality. I can ask for a full refund after being refused a cancellation. I'm not happy with this experience.
23 September 2026
Unprompted review
Reply from Breck's
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced with your order, the shipping delays, and your interactions with our Customer Care team. We understand your concerns regarding the quantity received and the difficulty you encountered trying to resolve the issue. We will be reaching out to you via email to review your order and concerns further and work toward a positive resolution. We appreciate the opportunity to make this right.
I have never received my order
I have never received my order, and I made the order 10 days ago. Nothing has shipped. I have tried reaching out, noone has written back.
20 October 2026
Reply from Breck's
Thank you for sharing your feedback. We sincerely apologize for the delay and lack of communication. We understand your frustration and regret that you have not received an update regarding your order. We will be reaching out to you via email to review your order and provide further assistance.
Reply from Breck's
Thank you for your feedback. We're sorry some of your bulbs didn't perform as expected, but we're glad we had the opportunity to make things right. Your satisfaction is important to us, and we appreciate the opportunity to assist under our No Risk Guarantee.
Easy ordering but according to the…
Easy ordering but according to the accounts page my order still hasn't been sent and it has been 2 weeks since I placed the order. I have been a long time customer of Breck's and have been very satisfied with the products and timely manner in which I have gotten my order. My last 2 orders have been very late in getting sent. This needs to be improved.
30 October 2026
Reply from Breck's
Thank you for sharing your feedback and for being a longtime Breck’s customer. We sincerely apologize for the delays with your last two orders. Because we work with live plants, occasional issues with rootstock availability can affect shipping schedules. For this reason, we provide estimated shipping windows rather than exact ship dates. Additionally, some items ship directly from Holland, and the international shipping process can take approximately 3–4 weeks. We understand your frustration and appreciate your patience and continued support. Your feedback regarding shipping delays is important to us, and we will share it with our team for review.
Reply from Breck's
Thank you for your kind feedback! We're happy to hear you've had a great experience with our service. We truly appreciate your business and look forward to serving you again!
Still have not received Lilies
Still have not received Lilies - so how can I give any kind of review? According to "tracking" FedEx has had the poor babies for over 2 weeks!
22 October 2026
Reply from Breck's
Thank you for sharing your feedback. We're very sorry to hear your lilies have not arrived yet. We understand your frustration, especially with the extended delay shown in the FedEx tracking. We will be reaching out via email to look into the shipment and assist you further.
you keep sending me a dead rizhine for…
you keep sending me a dead rizhine for imortality whiteiris
22 October 2026
Reply from Breck's
Thank you for sharing your feedback. We understand your concern about the condition of your Immortality White Iris rhizomes. Please keep in mind that this time of year, items are shipped dormant. As long as the rhizome is not hollow, rotten, or mushy, it should still be viable and should be planted. It will remain dormant while storing energy from the soil throughout the fall and winter months, and you should see new growth in the spring.
We also offer our No Risk Guarantee. If you do not see new growth come spring, please reach back out, and we will be glad to assist you with a positive resolution.
Best of the Best!
Everything I received was accurate, directions included to ensure proper planting. I've been ordering from Brecks for decades for each garden I've planted and have NEVER been disappointed. Quality bar none!
22 October 2026
Reply from Breck's
Thank you for being such a loyal Breck's customer over the decades! We're thrilled to hear you've consistently been pleased with the quality of our products and that our planting instructions have been helpful. Your continued trust and support mean so much to us. We look forward to being part of many more beautiful gardens! Happy gardening!
One bulb started blinking / flashing after one day.. very unsatisfied
One bulb starting flashing after one day... unsatisfied
23 October 2026
Reply from Breck's
Thank you for reaching out! We're sorry to hear that one of your bulbs is starting to fail after just one day. We certainly understand your disappointment and apologize that your experience has not met your expectations. We will be reaching out via email to assist you further.
Fast shipping
Fast shipping , bulbs look beautiful, can’t wait to plant them for spring blooming
22 October 2026
Reply from Breck's
Thank you for your wonderful feedback! We're so happy to hear your bulbs arrived quickly and look beautiful. We hope you enjoy planting them and look forward to a gorgeous display of spring blooms!
Thank you for choosing Breck's. Happy gardening!
A new Breck’s Babe, but I’m a convert!
A couple of weeks ago, I put in my first order from Breck’s. I was so impressed with the price point, packaging and quality of bulbs. After planting today, I was so jazzed about all those healthy bulbs, I had to order more!!
29 October 2026
Unprompted review
Reply from Breck's
Thank you for the wonderful review! We're thrilled to hear that your first experience with Breck's exceeded your expectations. It's exciting to know that the quality of our bulbs inspired you to place another order!
We truly appreciate your trust and support. We can't wait for you to enjoy a beautiful garden full of blooms! Happy gardening
Good and prompt service
The hoatas were delivered quickly, and the recipient is anxious to get them planted so she can enjoy them next spring.
22 October 2026
Reply from Breck's
Thank you for your kind review! We're delighted to hear the hostas arrived quickly. We hope the recipient enjoys planting them and is rewarded with beautiful, healthy growth next spring.
We appreciate your business and thank you for choosing Breck's. Happy gardening!
I have not received the flowers and no…
I have not received the flowers and no update of when it will be shipped.
29 October 2026
Unprompted review
Reply from Breck's
Thank you for reaching out! We're sorry to hear that you haven't received your flowers or a shipping update. We sent a request for additional information so we could look into your order. Please reply to that message with the requested details, and we'll be happy to investigate the status of your order and assist you further.
We appreciate your patience and look forward to helping you!
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