While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Contact info
Corso Ruggero 91 e 106, 90015, Cefalù, Italy
- +39 0921 421146
- support@brassilk.it
- brassilk.it
4.2
Great
40 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have ordered jewelry from them…
I have ordered jewelry from them several times with international shipping, I am completely satisfied with them. They have a very wide selection, their jewelry is truly unique. The delivery is always fast and accurate.
4 March 2026
2-4 days? Should say 2-4 months
This company will continually lie about ship dates. Send the wrong item, drain will be missing. Customer service is so polite they must be AI, but their sinks ship from India. They are more a drop ship company with vendors oversees.
Expect a two month wait, expect mistakes, expect overly long replacement time.
We just waited two weeks for a replacement and they just sent tracking for the last (wrong) sink that was already delivered.
If you want to risk it, I would order 4-5 months in advance of needing it. I am a contractor and this is one of the worst experiences in 17 years. I tell customers to avoid these type of companies but the heart wants what the heart wants.
12 February 2026
Unprompted review
I didn't receive my order.
12 December 2023
Reply from Brassilk.it
Good morning, we are sorry to see that you rushed to write a negative review without ever checking the tracking of your shipment. You would have noticed that the first delivery attempt was on 21 December 23 but she was absent, and so also in the following days. You can simply check the tracking. The package was unlocked again to be delivered to her in early January. I wish you happy new year. Francesco BRASSILK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.