BrandswearReviews 

46
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Never had anything but a good experience with Brandswear. Used them for years and in all that time I think I’ve sent one item back which was refunded within 5 days. Don’t believe the poor reviews, Bra... See more

Rated 1 out of 5 stars

Returned goods before Xmas and asked for replacement item. Have neither received replacement or rebate. Left numerous messages on answerphone and no ring-back. Have sent e-mails and letters - still... See more

Rated 5 out of 5 stars

Very unfair negative feedback for this company from years ago, Firstly it's unfair because the company now has new owners and secondly the feedback is as i said Old. My experience of Brandswear ha... See more

Rated 5 out of 5 stars

I had never heard of these and saw an advert in Instagram, still wasn't sure so used credit card for protection but the good came in a couple of days with free delivery, everything as described and gr... See more

Company details

Written by the company

If you are looking for the biggest fashion discounts in sport and outdoor brands for Men, Women and Children then you have come to the right place. All your favourite brands at up to 85% off. Grab yourself a bargain today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(46)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never had anything but a good…

Never had anything but a good experience with Brandswear. Used them for years and in all that time I think I’ve sent one item back which was refunded within 5 days. Don’t believe the poor reviews, Brandswear are absolutely legit. Just wish it take so long to get through on the phone :)

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Used this company for many years

Used this company for many years, I can’t believe some of the reviews on here! I have always had a good experience from start to finish. I again ordered Monday and received the good’s Thursday. All cracking products to and really good quality clothes for half the price in the shops. Brandswear is definitely my go to at Christmas and have been for about 15 years now. Don’t believe everything you read! Try it for yourself 😊

7 December 2023
Unprompted review
Rated 3 out of 5 stars

Nice clothing and good price but slow delivery

When I placed the order I was assured delivery within 2-3 working days, well it took 6 days! Clothing is nice and for the price paid I will keep even though it was needed for an occasion that was missed.

16 May 2022
Unprompted review
Brandswear logo

Reply from Brandswear

Hi Nathan,

Thank you for your feedback. On reviewing your order I can see that you placed it on a Wednesday afternoon and it was delivered by Royal Mail signed for delivery service on the following Tuesday. I can see from the last conversation you had with our sales agent that you wanted the order by the weekend but you opted for the standard delivery service which is on average 2-3 working days but can take up to 3-5 working days. We do have a next day delivery service available at an additional cost and I would recommend in future for urgent orders to use this Express delivery service. Thank you once again for your feedback and we look forward to serving you again in the near future.

Regards

Rebecca Jones
Customer Service Team

Rated 1 out of 5 stars

Let down - Security Tag on Jacket!

Ordered a jacket from Brandswear as was the cheapest shop to buy from but I told them specifically I needed it urgently for a birthday present. Very disappointed to have received the jacket but it has a security tag still attached onto it! I will now need to rush and pay a lot more from a local retailer. Have been let down!

12 April 2022
Unprompted review
Brandswear logo

Reply from Brandswear

Hi Ashikson,

On reviewing the jacket when returned we note the liquid security tag was on the inside pocket so I can understand how our team might have missed this when sending the item to you. Unfortunately we were not able to remove this from the jacket without it possibly being ruined so its been returned back to our clearing partners. I can see that you have since ordered some additional lines of clothing from us with an additional courtesy discount applied to you due to the inconvenience caused. If you need any further assistance please do not hesitate to contact.

Regards

Emma Hayes
Customer Service Team

Rated 1 out of 5 stars

Daylight robbery.

Ordered a £25 t shirt,had to pay £5 postage t shirt was dreadful so sent it back £3.20 then had £5 deducted for administration fee,£13.20 just to view a product daylight robbery.

Thanks for replying I ordered two things returned one,l will never buy from you again.I have never heard of any firm that charges a £5 administration what this money is for I can’t imagine what I can imagine is all the poor people returning for one reason or another being charged this you must be making a fortune as I said before DAYLIGHT ROBBERY.

9 April 2022
Unprompted review
Brandswear logo

Reply from Brandswear

Hi Christine

I am sorry to hear of your most recent Brandswear Shopping experience.

As you are aware Brandswear is the lowest price UK discount retailer for fashion designer clothes against any other UK company and we are also proud to be the ONLY UK discount fashion retailer offering customers a Free returns service whereby we cover the return costs and the costs to send the replacement order back out again.

On reviewing your account, I can see that you ordered multiple items and returned 1 item for a refund and kept the other so the feedback you left is incorrect and mis-leading. I can see you have been a pleased and loyal buying customer of Brandswear over the past few years of which this is the only time you have raised a complaint. As a gesture of good will even though we have done no wrong, I have applied a credit onto your account and a Free delivery token off your next order to keep your custom. This will be valid for 90 days.

To exercise this offer simple call our local rate sales number and on speaking to any of our UK based staff they will note of the courtesy credit applied.

Regards

Andrea Martins
Snr Customer Service Manager

Rated 1 out of 5 stars

Beware(UPDATE)

Received a catalogue in the post, prices seemed to be good, went on website- no website ordering big red flag, checked reviews all seemed to be from people submitting only one review -red flag 2. Checked some who had posted more than one review, and they were posting 5* reviews for sites that were clearly scam sites i.e.5* reviews for cprmarket a scam, red flag 3. Order at your own risk
UPDATE
After the reply from Brandswear I did a little more checking of the reviews and nearly all the reviews with 2 or 3 reviews the other reviews are for scam sites -celltrack, cannabishoponline, gamemore,identify verfication solutios, cprmarket and lots for Triple Mine- between 25- 30 Nov 2020 there were 5 reviews for Brandswear all also with 5 star reviews for Triple Mine and no other company !!!!! Believe that if you want!!!!
I can find no reviews that also have reviews for the companies Brandswear mention, but then I only went back 18 mouths before getting fed-up with all the 5 star reviews
Order if you want may-be everything is fine I was going to order but have decided It's just too much of a risk

17 December 2021
Unprompted review
Brandswear logo

Reply from Brandswear

Hi Kevin Bigger

We have customers reviews dating back from 2008 with several customers leaving 10+ reviews with other companies and some to the likes of Tesco, Amazon, Toolstation, ASOS, British Gas to name a few. Every Trust Pilot Brandswear customer review we are able to prove the transaction of the order showing its payment transaction and shipping tracking information if needed as supplied to Trust Pilot's monitoring team. We are a reputable UK based company and if you have concerns in shopping with us then please feel free to call us and if you want you can ask to speak to me personally or any of our other UK based customer service staff.

Regards

Emma Hayes
Customer Service Team

Rated 1 out of 5 stars

If you take time to actually go through…

If you take time to actually go through the review they are actually all fake profiles who claim to have ordered from this company. Many of the accounts that have left reviews have either left 1 in total, the few that have left more than 1 review in different websites seem to all match previous reviews from the same website.

Trust pilot really need to look into this

8 December 2021
Unprompted review
Brandswear logo

Reply from Brandswear

In respect of your comments

We are disgusted by the comments and accusations that you have made stating that our customer feedback reviews made are fake. Trust Pilot have recently been in contact and we have worked alongside the Trust Pilot Content Integrity team supplying them with supporting purchase sale evidence where needed for any reviews made likewise Trust Pilot have collaborated with the reviewer to ensure such reviews left are indeed genuine. Our team work beyond boundaries to ensure that we deliver an exceptional shopping experience to our customers. We have reported your account to Trust Pilot as without doubt suspect you to be writing such statements on behalf of one of our competitors trying to undue our positive company reputation.

Andrea Martins
Snr Customer Service Manager

Rated 1 out of 5 stars

Concerns

I recently purchased a Stone Island sweatshirt which following enquiries with Stone Island and an approved dealer I have concerns as to whether the item is genuine.I made enquiries with Brandswear who have not really addressed my concerns. I did receive a refund for the item.

13 January 2021
Unprompted review
Rated 5 out of 5 stars

Was unsure who they were... Absolutely no complaints

I had never heard of these and saw an advert in Instagram, still wasn't sure so used credit card for protection but the good came in a couple of days with free delivery, everything as described and great prices. Will definitely use again

17 December 2020
Unprompted review
Rated 1 out of 5 stars

Received my sweatpants but it has a…

Received my sweatpants but it has a hole in the back pocket and what looks to me like a security tag imprint around the hole. F***ckin Joke. Waited 2 weeks for delivery and what I get is damaged goods. Spoke to the tossers and they said they have no replacements available and to just return for a refund. Not pleased and will not shop with them again.

12 December 2020
Unprompted review
Rated 1 out of 5 stars

Security tag on clothes!

Received my sweatshirt but it has a tag on the garment! Garment is great and I have the prepaid label to return the item back but the issue is that Brandswear said as they do not have a tag removal so they will need to refund me back. They said that I can have a full refund on return of the item and 10% off my next order or choose an alternative. Not happy. I will try and see if I can break this tag myself without damaging the top otherwise its going back. Thanks Brandswear for the order. NOT!!!

6 December 2020
Unprompted review
Rated 5 out of 5 stars

Excellent will shop again.

My friend regularly shops with them so I gave them a try. Can not fault them. Delivery was super fast, remarkable prices and the Oliver Todd tracksuit is brillante.

27 August 2020
Unprompted review
Rated 3 out of 5 stars

I am sitting on the fence as i have had…

I am sitting on the fence as i have had a great service in the past and a very bad experience.

Back in 2009 i sent some clothes back and i was waiting for a refund. I received a cheque that bounced, any documentation i sent to the company on recorded delivery they said they hadnt received even though i had the signature from royal mail showing that they had received it. I got my money back in the end but it was time consuming and frustrating. They had to refund me because i had so much evidence showing that i had sent the goods back, i have communicated with them for a refund and a copy of the bouncing cheque.

1 March 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant A+++++++++++++

Purchased my clothing in time for the New Year's Eve Party. Could not fault this company. Items purchased are 100% genuine and the prices are below that of the high street and other online retailers even when they are conducting sales. Really pleased and will shop again. Cheers and all the best to 2017.

2 January 2017
Unprompted review
Rated 5 out of 5 stars

Couldnt fault it

the website to place an order is under construction but easy to place an order by phone. Very helpful adviser took the order and my goods were received well within the 5 working days stated. Great value for money and great products. Will definitely use this site again.

21 December 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant - very happy customer

Placed an order with Brandswear last week and received yesterday in time for my partner's birthday. Could not ask for better. Monies are tight at present but still wanted to buy him something special without spending a fortune. My partner loves the item and keeps saying I should not have spent so much. If only he knew the truth into how much I spent:) Thanks Brandswear.

15 October 2016
Unprompted review
Rated 5 out of 5 stars

Great quality - great prices

Very unfair negative feedback for this company from years ago, Firstly it's unfair because the company now has new owners and secondly the feedback is as i said Old.
My experience of Brandswear has been good so far and i would recommend them without hesitation.
They answer the phone usually within a couple of minutes, the staff are helpful and the prices are very good.

12 September 2016
Unprompted review
Rated 2 out of 5 stars

Still trying to contact company by phone!

Ordered two items, one received within a few days and happy with item. Second item was said 'to follow' but have not received it and cannot speak to anyone by phone. This is the same number I placed my order on so are they not taking orders either?????

2 May 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look