The scaffold came in full and on the day agreed. The stairs scaffold did not provide a level platform for my set of semi-detached house stairs. Even using the 2 bar unit did not allow level working.... See more
Company replied
Location
Switch locationUnit J5, Springhead Enterprise Park, Springhead Road, DA11 8HB Gravesend, GB
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See what reviewers are saying
Staff were helpful and proactive, booking was simple through the website. I was kept informed throughout (text and email) and delivery arrived at the time promised. Equipment was good condition and... See more
Company replied
Easy company to work with
Company replied
Very helpful on the phone. Explained what service was going to be provided and kept to what was said. They delivered the mixer and lead, however they did forget an object. Accidents happen, they were... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit J5, Springhead Enterprise Park, Springhead Road, DA11 8HB, Gravesend, United Kingdom
- 0147 433 3535
4.3
Excellent
21 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stairs scaffold, nearly but not quite.
The scaffold came in full and on the day agreed.
The stairs scaffold did not provide a level platform for my set of semi-detached house stairs. Even using the 2 bar unit did not allow level working.
25 November 2025
Reply from Brandon Hire Station - Northfleet
Hi John, thank you for your feedback. We're sorry to hear that your scaffold hire did not go as expected and we apologise for the inconvenience this caused for you. If you need to discuss this any further with our customer team, please contact us on 0345 604 5337. Kind regards, the Brandon Hire Station team.
easy to book online
easy to book online, arrived on time, really liked the tracking facility. No issues at all easy transaction from start to finish
6 October 2025
Reply from Brandon Hire Station - Northfleet
Good afternoon, thank you for your great review! We're pleased to hear that you found our online hiring process easy and were happy with the communication and service you received throughout your hire. Thank you for hiring with us and we hope we can support you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Northfleet
Hi Ricky, thank you for the great review. We're glad the equipment met your expectations and that everything ran smoothly from delivery to collection. Your recommendation means a lot to us, and we look forward to helping with your next project. Kind regards, the Brandon Hire Station team.
Cement mixer
I was looking for a cement mixer in my local area found this company online, went & spoke to them directly & picked up the cement mixer, which fitted in back of the car 👍, was very easy to hire from & got a text on my phone about the item I hired & after using it but hadn’t finished doing what a was doing, got another text to ask me if I wanted to hire it for longer or returning it back for the date which I was meant to return it, hire for another week & return the cement mixer & would say the people there are really friendly, would recommend to anybody looking 👀 to hire tools or equipment, so five stars 🌟 🌟🌟🌟🌟 from me 👍
26 June 2025
Unprompted review
Reply from Brandon Hire Station - Northfleet
Hi John, thank you for choosing to hire with us and for taking the time to leave such a positive review! We're delighted to hear that you were so impressed with our service and hire process. Your recommendation is greatly appreciated and we hope we might see you again in future. Kind regards, the Brandon Hire Station team.
Brandon's cannot be praised too highly
Brandon's cannot be praised too highly. They were helpful, extremely accommodating, good value for money and totally reliable. I would recommend them to anyone wishing to hire their machinery.
4 May 2025
Reply from Brandon Hire Station - Northfleet
Hi Kate, thank you for your brilliant review and choosing to hire with us! It's fantastic to hear that our Northfleet team were so helpful and accommodating and that you found our equipment reliable. Your recommendation is much appreciated and we hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Customer service was excellent
Customer service was excellent. Equipment did what was needed. Definitely coming back and would recommend.
30 April 2025
Reply from Brandon Hire Station - Northfleet
Hi Luke, thanks for your review about your recent hire. We're delighted to hear that you received excellent service and had a good experience with the equipment. Your recommendation is greatly appreciated and we look forward to seeing you soon! Kind regards, the Brandon Hire Station team.
Really easy to book and helpful staff
30 October 2024
Reply from Brandon Hire Station - Northfleet
Hi Lisa, thank you for taking the time to review us. We're pleased to hear that you found the booking process easy and our team helpful. Kind regards, the Brandon Hire Station team.
All good thank you gor the job done :-)
11 September 2024
Good customer service
Good customer service, sent engineer out promptly when problem with a motor.
25 August 2024
Reply from Brandon Hire Station - Northfleet
Hi Michael, thank you for your 5-star review. We're pleased to hear that you appreciated our prompt customer service and the quick response from our engineer. Kind regards, the Brandon Hire Station team.
Helped so well with all my requirements…
Helped so well with all my requirements and problems with the nail gun issues so well thanks.
11 June 2024
Reply from Brandon Hire Station - Northfleet
Hi Mr Clemmence, thank you for your positive review. We're glad our Gravesend team could assist you with the nail gun issues and meet all your requirements. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Brilliant service
Very helpful on the phone. Explained what service was going to be provided and kept to what was said. They delivered the mixer and lead, however they did forget an object. Accidents happen, they were willing to bring the extension lead but there was no need.
6 June 2024
Reply from Brandon Hire Station - Northfleet
Hi Nathan, thank you for your positive feedback. We're glad to hear that you found our service helpful and that we were able to deliver the mixer and lead as promised. We apologise for the oversight of the forgotten item, but we appreciate your understanding. We hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Ordering my roof ladders
Putting in the order was very straight forward and the lady that I spoke to on the phone was very helpful. The delivery driver was also friendly and helpful. I was kept informed at all times regarding my delivery and collection, so I am a very satisfied customer.
1 May 2024
Reply from Brandon Hire Station - Northfleet
Hi Phillip, thank you for your 5-star review. We're delighted to hear that our team provided you with helpful and friendly service throughout your hire experience. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Extremely helpful staff
Extremely helpful staff, fairly priced, arrived promptly and collected quickly. Excellent communication.
Platform itself was perfect for working at height to paint, easy to set up and use.
24 March 2024
Reply from Brandon Hire Station - Northfleet
Hi Jake, thank you for your fantastic review! We're delighted to hear that our Gravesend team provided helpful service and excellent communication and that you found our equipment easy to use. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Great service and support
Staff were helpful and proactive, booking was simple through the website. I was kept informed throughout (text and email) and delivery arrived at the time promised.
Equipment was good condition and worked well, but when I did have a problem the depot went out of their way to solve it quickly and to my satisfaction.
I have worked in the hire industry for over 25 years and this is without doubt the best service I’ve come across.
13 March 2024
Reply from Brandon Hire Station - Northfleet
Hi Duncan, thank you for your review! We're pleased to hear that you were happy with the service and communication that you received throughout your hire, and that our Gravesend team were helpful and able to quickly solve the issue you experienced. We will pass your positive feedback on to our Gravesend branch who we are sure will be delighted with your brilliant recommendation. Kind regards, the Brandon Hire Station team.
Easy company to work with
9 January 2024
Reply from Brandon Hire Station - Northfleet
Hi Tony, thank you for your review. We're glad to hear that you found our company easy to work with. We appreciate your feedback and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.
fast and prompt delivery and pick up
16 December 2023
Reply from Brandon Hire Station - Northfleet
Hi Tony, thank you for your positive review. We're delighted to hear that you had a fast and prompt delivery service from our Gravesend team. Please do get in touch if we can help with any future hires. Kind regards, the Brandon Hire Station team.
Helpful and easy to use
31 August 2023
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