Went to collect my item first thing this morning, only to find out that they had been sent the wrong one by their Edinburgh branch. I was meant to receive a phone call yesterday, which didn't happen.... See more
Company replied
Location
Switch locationUnit 4 and 5, Cannon Park Road, Cannon Park Industrial Estate, TS1 5JP Middlesbrough, GB
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See what reviewers are saying
Great interaction at collection..helpful and knowledgeable lad who kept me right on equipment I needed for the hire..much appreciated. No problems on return. Same lad and a seamless return.... See more
Company replied
Excellent service from start to finish. We will definetly use you again for our parade next year
Company replied
The company gave me advice on an item I wanted to hire. Communication from both head office and the tool hire centre is excellent. Have hired previously from this company and would do so again in f... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 4 and 5, Cannon Park Road, Cannon Park Industrial Estate, TS1 5JP, Middlesbrough, United Kingdom
- 0164 223 2690
4.4
Excellent
37 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent service from start to finish
Excellent service from start to finish. We will definetly use you again for our parade next year
11 November 2025
Reply from Brandon Hire Station - Middlesbrough
Hi, thank you for your review about your recent experience. We're delighted to hear that our Middlesbrough team made such a positive impression and provided excellent service from start to finish. We hope we can support you again next year! Kind regards, the Brandon hire Station team.
tool dropped off and picked up to the…
tool dropped off and picked up to the minute lovely easy service thanks
4 September 2025
Reply from Brandon Hire Station - Middlesbrough
Hi Graham, thank you for your 5-star review. We're delighted to hear that you had a great hire experience and found our service easy and reliable. Kind regards, the Brandon Hire Station team.
Great staff quality product and service
12 August 2025
Reply from Brandon Hire Station - Middlesbrough
Hi Paul, thank you for your positive review about your recent hire. We're delighted to hear that you received great service from our team and were pleased with the quality of the equipment. Kind regards, the Brandon Hire Station team.
Now we are lumberjacks
The log splitter we hired was effective and easy to use. It’s just as well it was delivered as it was large and very heavy.
It would have been helpful to have known drop off and pickup time slots; although to be fair I didn’t ask.
12 August 2025
Reply from Brandon Hire Station - Middlesbrough
Hi Simon, thank you for your helpful feedback. We're glad to hear the log splitter was effective and easy to use, and that delivery made things more convenient given the size of the equipment. We appreciate your comment about time slots for drop-off and pickup and will take this on board. Kind regards, the Brandon Hire Station team.
Excellent customer service.
Hired a stump grinder for the weekend, had a couple of minor issues with the machine while it was on hire to be expected. The customer service and response was excellent, could not be faulted.
16 July 2025
Reply from Brandon Hire Station - Middlesbrough
Hi Rob, thanks for your review of your recent Stump Grinder hire. We're sorry to hear that were a few minor issues - but are glad to hear this didn't affect your hire. Our team are always on hand to help with any issues, and we're pleased to hear they provided excellent service during your experience. We appreciate your comments and hope we can assist you with any future tool hire requirements! Kind regards, the Brandon Hire Station team.
Kept informed of delivery time and the driver was really helpful
Kept informed of delivery time
2 July 2025
Reply from Brandon Hire Station - Middlesbrough
Hi Neil, thank you for taking the time to leave your feedback. We're pleased to hear you were kept well informed about your delivery and that our driver was helpful. Kind regards, the Brandon Hire Station team.
Did what I paid for
4 June 2025
Reply from Brandon Hire Station - Middlesbrough
Hi Gary, thank you for your review. We're pleased to hear that you had a 5-star hire experience. Kind regards, the Brandon Hire Station team.
Ordered on line when come to collet…
Ordered on line when come to collet tool it wasn't available had to re schedule for the following week.
Staff in shop were very polite despite not having equipment available.
20 May 2025
Reply from Brandon Hire Station - Middlesbrough
Hi Dean, Thank you for your feedback about your recent hire experience, and we apologise for any inconvenience this caused for you. We will take your comments on board to ensure we improve this service and our customer experience. Kind regards, the Brandon Hire Station team.
Great interaction…
Great interaction at collection..helpful and knowledgeable lad who kept me right on equipment I needed for the hire..much appreciated.
No problems on return. Same lad and a seamless return.
Would highly recommend you people for any hire solutions.
19 May 2025
Reply from Brandon Hire Station - Middlesbrough
Hi Tony, thank you for hiring with us and taking the time to leave a review. We're pleased to hear that you had a 5-star hire experience and received helpful and knowledgeable service from our team at Middlesbrough. We appreciate your recommendation and hope to see you again soon! Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Middlesbrough
Hi Michael, thank you for your positive review. We're glad to hear that you had a great experience and found our team very helpful. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Middlesbrough
Hi Carina, thank you for your feedback about your recent hire. We're pleased to hear that you were happy with the service from our Middlesbrough team, particularly the prompt delivery and collection. Kind regards, the Brandon Hire Station team.
Wrong Item - No Communication
Went to collect my item first thing this morning, only to find out that they had been sent the wrong one by their Edinburgh branch. I was meant to receive a phone call yesterday, which didn't happen. What's worse is that I was told it wasn't the first time that branch has sent them the wrong item. Get your act together guys, communicate! I've now got a bank holiday weekend where I can't continue with my project. Disappointed to say the least.
23 May 2025
Unprompted review
Reply from Brandon Hire Station - Middlesbrough
Hi David, thank you for your feedback. We're very sorry to hear that the service you received did not meet the high standards we expect to deliver and apologise for the communication concerning your order. Your comments will be taken on board. Kind regards, the Brandon Hire Station team.
Certainly use again and recommend
It is tool hire, done as it should be.no hidden charges. Thanks
25 March 2025
Reply from Brandon Hire Station - Middlesbrough
Hi David, thank you for your positive review. We're happy to hear that you appreciated our straightforward hire process with no hidden charges. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Very helpful
Very helpful, made the whole process easy
Items arrived on time and were collected when they said - no problems at all!
22 October 2024
Reply from Brandon Hire Station - Middlesbrough
Hi Peter, thank you for your 5-star review! We're delighted to hear that the process was easy and that everything arrived and was collected on time without any issues. Kind regards, the Brandon Hire Station team.
The company gave me advice on an item I…
The company gave me advice on an item I wanted to hire. Communication from both head office and the tool hire centre is excellent. Have hired previously from this company and would do so again in future days.
Thank you for an excellent first class service.
12 August 2024
Reply from Brandon Hire Station - Middlesbrough
Hi Geoffrey, thank you for your positive review. We're delighted to hear that you received excellent communication and service from our customer support team and local Middlesbrough branch. Thank you for being a valued customer and we look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Depot / customer service staff helpful
Depot staff helpful and nationwide customer service quick and helpful to organise extensions to rental period
25 June 2024
Reply from Brandon Hire Station - Middlesbrough
Hi Karen, thank you for your review of your hire experience. It's great to hear that our Middlesbrough branch and customer service team were helpful and supported you with your hire changes. Kind regards, the Brandon Hire Station team.
Excellent service and extremely helpful
They were so helpful on the telephone when I had a few issues and this was rectified immediately (issues at my end, not Brandon Hire). We will definitely be using them again and would strongly recommend them.
19 June 2024
Reply from Brandon Hire Station - Middlesbrough
Hi David, thank you for your brilliant review. We're delighted to hear that our team was able to assist you promptly over the phone and efficiently resolve the issues you had. We appreciate your recommendation and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Middlesbrough
Hi Phillip, thank you for your 5-star review. We're delighted to hear that you found our services easy and helpful. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Good machine delivered promptly on…
Good machine delivered promptly on morning required and very good coms.
10 April 2024
Reply from Brandon Hire Station - Middlesbrough
Hi, thank you for your 5-star review. We're delighted to hear that you were impressed with our equipment and that it was delivered promptly as requested. We appreciate your positive feedback on our communication. Kind regards, the Brandon Hire Station team.
Really accommodating store...
I can't fault any of the lads I dealt with at the Boro store. I had a challenge replacing the blade on the plunge saw I hired for one of my own and one of the chaps kindly sorted this for me. Additionally they found me a set of clamps to assist with holding the guide rail down without me even asking for them.
23 February 2024
Reply from Brandon Hire Station - Middlesbrough
Hi Chris, thank you for sharing your positive experience at our Middlesbrough branch. We're delighted to hear that our team went above and beyond to assist you with the plunge saw and clamps. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
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