Brandon Hire Hull was recommended to me. I needed to hire an MI Tower for our local Methodist Church to complete some internal painting. From start to finish the service was 100%. The equipment was... See more
Company replied
Location
Switch locationUnit 2A, Rotterdam Park, Sutton Field Ind Estate, HU7 0XD Hull, GB
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See what reviewers are saying
Ordered a generator for the weekend, delivery was fine, item worked when tested on Friday but wouldn’t start on Saturday for our event. No out of hours/weekend contact by phone or email. Called Monday... See more
Company replied
Excellent service, we ordered for collection but it was too big for the car so they arranged next day delivery. Prices were so much cheaper than competitors and we were also given some great advice fr... See more
Hired a cement mixer and compactor. Great customer service, no hassle even helped me load it in the car, good price too’ would recommend to anyone wanting to hire heavy tools or machinery. 5*
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 2A, Rotterdam Park, Sutton Field Ind Estate, HU7 0XD, Hull, United Kingdom
- 01482 822020
4.2
Great
40 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brandon Hire in Hull was recommended
Brandon Hire Hull was recommended to me. I needed to hire an MI Tower for our local Methodist Church to complete some internal painting. From start to finish the service was 100%. The equipment was in full working order and the delivery drivers were great during the delivery and collection of the equipment. Best of all the deposit was refunded quickly. I will use this company again and have no problem in recommending them in the future.
1 December 2025
Unprompted review
Reply from Brandon Hire Station - Hull
Good afternoon, thank you for taking the time to leave this positive review for our Hull branch. We're delighted to hear that you had an excellent hire experience and that the team provided reliable and prompt service. Thank you for choosing to hire with us and we hope we can support your hire needs in future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Hull
Hi Tony, thanks for your review! We're glad to hear that you received great service from our team. Kind regards, the Brandon Hire Station team.
Short notice changes not a problem for…
Short notice changes not a problem for the helpful team.
23 October 2025
Reply from Brandon Hire Station - Hull
Hi Lee, thank you for your review. It's great to know that the team provided helpful service and were able to support you with some short notice changes to your hire. Kind regards, the Brandon Hire Station team.
Hired on 2 occasions and very pleased
Hired on 2 occasions, both times exceptional service, reasonable price and quality machinery.
16 July 2025
Reply from Brandon Hire Station - Hull
Hi Kirsty, thank you for your feedback. We’re pleased to hear that you’ve experienced exceptional service and quality machinery during both of your hires. It’s great to know our prices and equipment continue to meet your needs. We hope to see you again soon! Kind regards, the Brandon Hire Station team.
I always use this company for hire…
I always use this company for hire equipment. It's always easy to order and I always receive email confirmations. They always have what I need and are always helpful.
9 July 2025
Reply from Brandon Hire Station - Hull
Hi Amanda, thank you for your continued support and review. We're really pleased to hear that ordering is easy, communication is clear, and our team is consistently helpful. It’s great to know we’re your go-to for hire equipment. Kind regards, the Brandon Hire Station team.
Ordered a generator for the weekend
Ordered a generator for the weekend, delivery was fine, item worked when tested on Friday but wouldn’t start on Saturday for our event. No out of hours/weekend contact by phone or email. Called Monday to complain and was put through to local office who never apologised and suggested we had made an error. Advised they would investigate on collection. On Collection the item wouldn’t even turn over, that was three days ago and I’m yet to have any further contact! Awaiting my refund please for delivery of an unsuitable item to an event with 50 people at which an hour before we had to scramble to get electrical cables across a road. Exactly what we wanted to avoid by hiring.
26 June 2025
Reply from Brandon Hire Station - Hull
Hi Emma, thank you for bringing this to our attention. We apologise for the issue you experienced and the inconvenience this caused for you. We have spoken to our customer team and can confirm this was refunded in full on the 23rd July. This can sometimes take a few days to come through, but if you have any further queries or concerns please do get in touch with our customer team on 0345 604 5337. Kind regards, the Brandon Hire Station team.
The carpet cleaner needed cleaning…
The carpet cleaner needed cleaning before I could use it. The small head was unusable as the seal leaked too much
15 May 2025
Reply from Brandon Hire Station - Hull
Good afternoon, thank you for your review and bringing this to our attention. We are sorry to hear about the issue you experienced with the carpet cleaner, and apologise for any inconvenience this caused for you. Your comments will be taken on board. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Hull
Hi Steve, thank you for your 5-star review. We're pleased to hear that you had a great experience and found our team helpful. Kind regards, the Brandon Hire Station team.
Poor
Booked an earth auger with 150 & 200mm bits online. Went to pick up & it only had a 150mm bit which was no good to me. They said they would get the 200mm bit back from another branch where it had been sent, for next day. Phoned to check out had arrived, but told, no, it was another 150mm bit. Bought myself a new earth auger for
about £70 more than 2-day hire, and will sell after use costing me less than hiring. Very poor.
22 April 2025
Reply from Brandon Hire Station - Hull
Hi Dominic, thank you for your review. We apologise for the miscommunication concerning the auger bit and the inconvenience this caused you during your hire. We will take your comments on board to improve our services. Kind regards, the Brandon Hire Station team.
Grat service !!!
2 April 2025
Reply from Brandon Hire Station - Hull
Hi Sebastian, thank you for your 5-star review! We're thrilled to hear that you received great service. Kind regards, the Brandon Hire Station team.
Straight forward ordering collection…
Straight forward ordering collection and return the chaps at the counter extremely helpful
26 March 2025
Reply from Brandon Hire Station - Hull
Hi Adrian, thank you for your positive feedback. We're pleased to hear that you found the ordering, collection, and return process straightforward and that our branch team were extremely helpful. Kind regards, the Brandon Hire Station team.
DO NOT USE IF YOU ARE A DOMESTIC USER
Hired through these a few times being an engineering project manager. Whenever I have had an issue in business, it has been resolved. Our throughput is often in the tens of thousands a year.
When hiring for myself, however, encountering a problem with a wood chipper, by proxy through national tool hire, they refuse to acknowledge they sent out equipment that was unfit for purpose: the blade was dull, and I could get no use out of it. It cut wood with a thudding noise rather than a cutting noise, and clogged three times within twenty minutes. Proof was provided to the company. They continue to dispute. Unfortunately for them, I am not a simple domestic user: I am likely more qualified than their entire inspection team put together. I have commissioned all sorts, from high-pressure boilers, to rolls-Royce generators, to gas turbines, to process equipment. Suffice to say I can definitely do a root cause analysis on a simple bit of kit.
If resolved I shall edit the review. If not, I shall be removing this company from our approved suppliers’ list and blacklisting the company. Terrible service if they believe you are just the average person.
27 January 2025
Unprompted review
Reply from Brandon Hire Station - Hull
Hi Thomas, thank you for getting in touch and making us aware of this. We want to get this investigated for you as soon as possible, but can't see any order details or contact information connected to your review. Please could you update this with your order or contact details so we can pass this on to our customer team? Alternatively, you can contact our team directly on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Always good to deal with the Hull…
Always good to deal with the Hull branch, my absolute go to when I need to hire tools.
23 October 2024
Reply from Brandon Hire Station - Hull
Hi John, thank you for your 5-star review and for being a valued customer at our Hull branch! We're delighted to hear that you always have a good experience with our team. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Hull
Hi Jon, thank you for your 5-star review! We're delighted to hear that you received fantastic service from our team. Kind regards, the Brandon Hire Station team.
Professional and Flexible staff.
9 September 2024
Delivery with a smile
Took delivery early, text and call prior to give plenty of notice. Delivery guy was cheery, polite and super helpful. A pleasure to deal with, not everyone smiles that early in the day! Thank you.
23 September 2024
Unprompted review
Reply from Brandon Hire Station - Hull
Hi Sue, thank you for your positive review. We're delighted to hear that our delivery team provided you with excellent friendly service. Kind regards, the Brandon Hire Station team.
Helpful Staff
Great carpet cleaner, did the job. Staff really helpful on pickup and return.
15 August 2024
Reply from Brandon Hire Station - Hull
Hi Dawn, thank you for your positive review. We're delighted to hear that the carpet cleaner met your needs and that our Hull team were helpful during pickup and return. Kind regards, the Brandon Hire Station team.
On time delivery and pick up polite…
On time delivery and pick up polite driver worked great 10 out of 10
9 August 2024
Reply from Brandon Hire Station - Hull
Hi Ian, thank you for your 5-star review. We're pleased to hear that you were happy with our on-time delivery and pick-up service, and that our driver was polite. We appreciate your feedback and look forward to serving you again. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Hull
Good afternoon, thank you for your 5-star review. We're pleased to hear that you had a positive hire experience. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Hull
Hi Stuart, thank you for your 5-star review. We're delighted to hear that you received good service from our Hull team. Kind regards, the Brandon Hire Station team.
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