Brandon Hire Station - Aberystwyth Reviews 9

TrustScore 4.5 out of 5

4.3

Unit 23, Glan Yr Afon Industrial Estate, SY23 3JQ Aberystwyth, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Good service, delivered on time with full instructions/tuition. Only one (minor) problem. Unit was left on my drive for 3 days after completion, at my responsibility.

Rated 5 out of 5 stars

Very helpful staff both when I visited and phoned the branch (Aberystwyth) directly. For better deals and service contact the branch.

Company replied

Rated 3 out of 5 stars

I hired this item, a plaster board lifter, on the basis of the on line description that implied that one man could lift the board a short height in the upright position onto the lifter, tilt it to a f... See more

Rated 5 out of 5 stars

Really good service. Very helpful. Good communications.

Company replied


Company details

  1. Building Equipment Hire Service
  2. Tool Rental Service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info

  • Unit 23, Glan Yr Afon Industrial Estate, SY23 3JQ, Aberystwyth, United Kingdom

  • 01970 639 970

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really good service

Really good service. Very helpful. Good communications.

2 October 2024
Brandon Hire Station - Aberystwyth logo

Reply from Brandon Hire Station - Aberystwyth

Hi Victoria, thank you for your positive feedback. We're happy to hear that you found our Aberystwyth team helpful and our communication effective. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Very helpful staff both when I visited…

Very helpful staff both when I visited and phoned the branch (Aberystwyth) directly. For better deals and service contact the branch.

30 July 2024
Brandon Hire Station - Aberystwyth logo

Reply from Brandon Hire Station - Aberystwyth

Hi Karl, thank you for your 5-star review. We're glad to hear that our team at the Aberystwyth branch were helpful both in person and over the phone. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars
Brandon Hire Station - Aberystwyth logo

Reply from Brandon Hire Station - Aberystwyth

Hi, thank you for your 5-star review. We're delighted to hear that our Aberystwyth team were flexible and helpful during your visit. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 4 out of 5 stars

Good service

Good service, delivered on time with full instructions/tuition. Only one (minor) problem. Unit was left on my drive for 3 days after completion, at my responsibility.

10 August 2023
Rated 5 out of 5 stars

Helpful staff

Helpful staff. Easy to arrange.

2 April 2023
Brandon Hire Station - Aberystwyth logo

Reply from Brandon Hire Station - Aberystwyth

Good morning Dai, thank you for reviewing us, which Brandon Hire Station branch did you use, I'd like to pass the feedback onto the staff. We hope you visit again soon

Rated 3 out of 5 stars

I hired this item to make the job easier and quicker

I hired this item, a plaster board lifter, on the basis of the on line description that implied that one man could lift the board a short height in the upright position onto the lifter, tilt it to a flat position and then lift it to the ceiling joists. What I got would only lift the board after I'd lifted it horizontally 5' from the floor, a feat only just inside my physical capabilities and after significant improvisation, this greatly slowed down the job I was doing.

3 February 2023
Rated 5 out of 5 stars

Great service, based on experience and knowledge of tools

Really impressed with the service received when I hired a core drill from here. I had never used one before and needed to drill through church walls 5 foot thick. Trystan took a lot of time to ensure that they provided the right set up and to explain how to use it for best effect. It worked a treat. This was a very different experience to using a better known national firm who’s staff did not have practical experience of the tools and sent something entirely unsuitable.

30 July 2022
Unprompted review

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