Brakes Plus Reviews 12,727

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and helpfulness of the staff, often mentioning staff members for their outstanding service and communication. Many people appreciate the quick, efficient, and honest service, noting that the team goes above and beyond to explain repairs and offer options without pressure. Reviewers frequently praise the excellent customer service and attention to detail, making them feel valued and respected. However, some customers expressed dissatisfaction with pricing, citing instances of high markups on parts and labor, and feeling that unnecessary repairs were suggested. A few other people also felt that the service was not always thorough, leading to recurring issues or incorrect diagnoses, and some experienced poor communication regarding appointments and service times.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the kindness, helpfulness, and efficiency of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Price

Reviewers mention ambiguous feedback about price, with some customers praising fair and affordable costs,... See more

Customer service

People report positive experiences with customer service, highlighting the integrity, honesty, and excellent... See more

Location

Customers had ambiguous experiences with location, with many expressing strong loyalty and satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the store @2204 Pratt Ave, Bellevue NE. We would give them a perfect 10 if we could. Special thanks to store manager (William I think is his name (sorry if I have that wrong), Ian, and se... See more

Company replied

Rated 5 out of 5 stars

I am visiting Surprise AZ, when suddenly, my oil light came on. My usual mechanic is 800 miles away, but I didn't think it wise to wait, so I pulled into the Brakes Plus on Prasada Parkway. I had no... See more

Company replied

Rated 5 out of 5 stars

Huge shoutout to David and Tyler at Brakes Plus! They were absolutely amazing at their work and made the whole process super smooth and stress-free. Got our brake pads and rotors replaced, and the ser... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Brakes Plus on Precinct Line Rd in North Richland Hills. I went in for a state inspection after another shop couldn’t complete it because they said there was no power... See more

Company replied


Company details

  1. Brake Shop
  2. Auto Repair Shop
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic

Written by the company

Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in your city today!

Your Complete Auto Service Shop

Written by the company

Trust, Quality, Respect
At each of our 100+ locations nationwide (and growing!), and since our first store opened in 1990, we’ve always been a people-focused team. Our business is to build strong relationships, which is why we promise to serve our customers with the highest quality products and services in an environment built for a great experience.
Military Monday
We're proud to honor our military with $5 off any mechanical service, every Monday at all of our locations!
Ladies Day Tuesday
Ladies receive $5 off any mechanical service, every Tuesday at all of our locations!
Senior Citizen Wednesday
For our customers aged 55 or older, visiting us on Wednesday earns you $5 off any mechanical service at all locations!
Special Financing
Get 6 or 12 months financing on purchases of $199-$749.99 (6 months) or $750+ (12 months) made with your Brakes Plus Card!

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I made my appointment on line

I made my appointment on line. I got in right away. I needed brakes. I went in for an estimate and they were able to install my brakes the same day. Very efficient and recommended future repairs. Everything was explained to me. Michael B. Made it easy for me to get repairs.

5 March 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Good service and helpful friendly employees

I have bringing my cars to this location for 15 years - I have always had good service and experiences - today Brian and Tim were very helpful and fixed a minor issue while I waited

5 March 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

I stopped in today to have something…

I stopped in today to have something checked, that had come unplugged under driver’s seat. A young man named Cameron,
was able to plug it back in for me, and get me on my way! Assured me it was fine and nothing to be concerned about! Such a nice young man, so professional, knowledgeable and kind!
Have used this location before, and always such a pleasant experience. Awesome customer service, and very trustworthy!!
Cameron is for sure an asset for them!!
Thank you again!
Myra Brown

4 March 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Zander was so helpful, every company needs an employee like him.
Thank you!

3 March 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Very helpful information and services

Very helpful information and services! Chris helped me out up front and Daniel helped me out with the mechanic work!

2 March 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Only one we trust

We live in Mead, Colorado. We only took our vehicles to Mike Johnson at Brakes Plus shop when he the manager in Firestone. He handled all our repair needs for a number of years and the only one we trust. He is very knowledgeable and the service was always outstanding. Now that he is at the Longmont Brakes Plus, we will drive the extra miles to go see him. We recommend Mike to all our friends and family.

2 March 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

I have to say what a difference Mike Johnson has made for the store

I have to say what a difference there has been since I last visited the Longmont store. I was greeted immediately and Mike listened to my issue and got me with the right professional to take care of my issue. I will be back.

27 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

I had a great experience at Brakes Plus

I had a great experience at Brakes Plus! I brought my car in for an A/C service and a brake inspection. The team provided excellent customer service and made the whole process smooth and stress-free. I left with my A/C blowing cold air again, just in time for the warm weather. Thank you to the entire team!

28 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

True Professionals

Aaron, and Hank are true professionals. It's very rare to find auto mechanics shops nowadays that are honest and treat their customers with respect. They are also very knowledgeable and efficient. This Brakes Plus is the only shop that I take my vehicles to.

28 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Best spot!!

This location hands down knows what they are doing!! Oracio and his crew did excellent work on my car got it back and rolling in no time! Highly recommend coming here!!

28 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

I won’t go anywhere else for my brakes

I won’t go anywhere else for my brakes. I did research on brakes for a week prior to finding Brakes Plus. I couldn’t find anything for the front brakes for under $600. Whew that’s a hearty price. Out the door was $200 less!!!! I love the way she runs after my service. Not to mention the speedy service. I dropped it off for an inspection at 10am. By 1pm they had my little blues cruise feeling great again. Thank you brakes plus. I will see you next time.

28 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Great service!

Shannon, and the whole team are great!! They got me all fixed up!

27 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Love the people and service at this…

Love the people and service at this location! They are always extremely helpful and explain everything very well. Thank you very much!

26 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

I returned for wheel alignment…

I returned for wheel alignment recently. I am very pleased with the service provided and the great staff! I was informed of other items that need to be taken care of. Thanks again to Kaitlyn,Dominic ,Kianna and the mechanics that serviced my vehicle. I will return soon!

6 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

The staff and technicians were…

The staff and technicians were courteous, fast, and knowledgeable.

26 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Excellent job on my oil change

Excellent job on my oil change! Fast and friendly service. Dylan at the front was so knowledgeable and helpful! I appreciate the service there! Keep it up!

3 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Better than the dealership

Was never quite satisfied with the front end alignment at the dealership. It pulled a bit right and the dealer said that they had adjusted to the max, but that was the limit by design. Took the car to Brakes Plus. They explained that with an different type of bolt, they could adjust the camber properly. The dealer would never have suggested a non-dealership part. Now my car no longer pulls to the right. Kudos to Zanne at the Brakes Plus shop in McKinney, TX. who actually took the time to send me a video of the problem and how he could fix it. Amazing service. Top notch techs.

25 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Came in for an oil change and found a couple other issues with the car. Explained everything in great detail, super friendly staff, and in and out in no time. Travis Hill is the best thing to ever happen to the car repair business!!!

18 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Quick, knowledgeable and affordable. You haven't lived until you've gone to this Brakes Plus.

10 February 2026
Unprompted review
Brakes Plus logo

Reply from Brakes Plus

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

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