Easy to answer questions, rapidly. Presented. At end, too many extra things to purchase…a bit of over selling! Let me just see what your Brainway app. offers. No additional information needed at t... See more
Company replied
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Review summary
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It was quick and easy to navigate. I was offered a 50 per cent discount on the price, but did not see that a discounted price. There are too many options with a very high price at the end of the day f... See more
Company replied
The test was easy to follow although a couple of times I felt my option wasn’t there, ie just laziness or don’t want to do it. Then having several options thrown at me to buy after I’d bought the firs... See more
Company replied
Nothing great but it made me hopefull. I've retired and seemed to being a bit lost. Left a 35 yr home and moved to one 5 yrs ago over 4 hours away and am sleeping and watching the screen, tv or tablet... See more
Company replied
3.6
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The constant reminders were just what I…
The constant reminders were just what I needed
16 August 2026
Reply from Brainway
Dear Bill,
We're so glad Brainway's reminders are proving effective for you and helping you tackle procrastination. Please reach out to help@brainway.app if there's anything else we can assist with.
Sincerely,
Brainway Team
I want to cancel the subscription to…
I want to cancel the subscription to brainway at 39.95 a month immediately. My name is Stephanie Stroud
5 August 2026
Unprompted review
Reply from Brainway
Dear Stephanie Stroud,
We understand your concern regarding the situation you've described. The details of the arrangement are available at the point of confirmation. Please reach out to us at help@brainway.app with your account email and any relevant order details so we can look into your specific case.
Sincerely,
Brainway Team
Very easy to do!
15 August 2026
Reply from Brainway
Dear Customer,
It's wonderful to hear you're finding Brainway so straightforward! We're here to support your journey, so please don't hesitate to reach out to us at help@brainway.app if you ever need anything.
Sincerely,
Brainway Team
Lots of options
Fun visuals, multiple choice selections were on point, optional extras, easy to cancel rules
15 August 2026
Reply from Brainway
Dear Elizabeth Griffin,
We're thrilled to hear you're enjoying the engaging visuals and precise selections within Brainway, making your progress both effective and enjoyable. It's wonderful that you find managing your options straightforward, helping you avoid tasks from spiraling. Please remember we're always at help@brainway.app if you ever need anything on your journey to building positive habits.
Sincerely,
Brainway Team
So intuitive and loved the ability to…
So intuitive and loved the ability to check all that applied.
15 August 2026
Reply from Brainway
Dear CC,
It's wonderful to hear you found Brainway intuitive and appreciated the flexibility to tailor it to your needs. We're always here to help at help@brainway.app if you ever need anything.
Sincerely,
Brainway Team
Reply from Brainway
Dear Paula Rizzo,
We're happy to hear you're trying out Brainway. Please feel free to reach out to us at help@brainway.app if you need anything at all.
Sincerely,
Brainway Team
Absolute scam
Absolute scam! I signed up for a trial, never used any of it and managed to get around to cancelling before charged. Five months later I've just had a £190 payment taken from my card, having previously unsubscribed and never interacted with the service since. I am absolutely outraged. I suppose they think they've got a great business model, preying on procrastinators who won't get around to cancelling or complaining but I have to say, this has given me more motivation than I've had in a long time!
13 August 2026
Unprompted review
Reply from Brainway
Dear NW,
Thank you for your review, we understand your concern regarding your experience. The terms of our plans, including how they continue, are set out clearly at checkout. We'd like to look into this for you personally and clarify everything noted, so please reach out to us at help@brainway.app with your account email and order number so we can review your specific case.
Sincerely,
Brainway Team
Reply from Brainway
Dear Kschomusic,
It's wonderful to hear you're finding the examples and experiences within Brainway valuable. We're delighted our tailored approach is helping you, and we wish you continued progress on your path to better focus and productivity. We're always here to help at help@brainway.app if you ever need anything.
Sincerely,
Brainway Team
PROMPT
PROMPT, helpful, courteous response!
Not always my experience with tech support or customer service.
Please commend your staff!
11 August 2026
Reply from Brainway
Dear Sallyesteeves,
It's truly wonderful to hear you had such a positive and helpful experience with our support team, and we're so glad we could provide that for you. We are always striving to ensure everyone using Brainway feels supported on their journey to improve mental health. You can always reach us at help@brainway.app if you ever need anything at all.
Sincerely,
Brainway Team
Once I found how to unsubscribe
Once I found how to unsubscribe, you made it easy. I like the brainway system. I just really don't have time to do it often. I haven't looked at it in months. But in the back of my mind, the procrastination drum kept banging away. Today was the day to get it done instead of putting it off again. So yes, the lessons you teach do make a difference. Thank you.
8 August 2026
Reply from Brainway
Dear Sharonbitner,
It's truly rewarding to hear that the strategies from Brainway made a difference in helping you tackle those tasks, even after some time away. We're so glad that Brainway is there to help when you feel that spiraling urge to delay tasks, and we understand that life gets busy. We're always here to support your journey towards greater focus and productivity at help@brainway.app if you ever need anything.
Sincerely,
Brainway Team
What a terrible company
What a terrible company. They prey on people who have ADHD, procrastination, and distraction issues. They charge an outrageous amount for an app that is overwhelming and ineffective. I was charged $120 5 through 2 different charges over 3 months. I had already thought I have canceled the service, but after auditing my bank account, discovered a new charge of $80 in addition to the original $40 that was charged. This company is a scam.
8 August 2026
Unprompted review
Reply from Brainway
Dear Jena McGarrahan,
Thank you for reaching out; we understand the impression you were left with regarding your experience. We strive to ensure clear understanding of how our service operates. We invite you to contact us directly at help@brainway.app with your account email and any order information, so our team can look into your specific situation.
Sincerely,
Brainway Team
Reply from Brainway
Dear Linda,
We're delighted to hear you find Brainway so effective! We're always here at help@brainway.app if you ever need anything.
Sincerely,
Brainway Team
Be very careful when purchasing from…
Be very careful when purchasing from this company.
After my initial purchase, I discovered that I had been enrolled into recurring subscriptions for what appear to be different apps/products within the same company. When I asked for everything to be cancelled, I was told each one was effectively separate, meaning I had to identify and cancel them individually while further charges continued.
Reading through other Trustpilot reviews, I noticed a pattern. Many customers raise concerns about unexpected recurring charges, and the company's standard response is that the terms and conditions were clearly outlined and reminder emails were sent.
That completely misses the point.
Just because something is hidden in the terms and conditions or fine print does not make it fair or transparent. Consumers should not have to navigate multiple add-on subscriptions and recurring payments that arise from a single purchase. If so many customers are experiencing the same issue, perhaps the problem lies with the checkout process rather than the customers.
I've now had to involve my bank to cancel the recurring payment authority and dispute the charges because I no longer have confidence that simply asking the company to cancel everything will stop future payments.
I would strongly encourage anyone considering purchasing from this company to read every screen and every piece of fine print extremely carefully, and to check their bank statements regularly for recurring charges.
6 August 2026
Unprompted review
Reply from Brainway
Dear Divya,
Thank you for taking the time to share such a detailed account of your experience. We hear your concern and want to help. We understand everything noted in your review, which we'll pass on to our team. To make sure everything connected to your account is reviewed together, please reach out to us at help@brainway.app with your account email and any relevant order numbers so our team can look into your specific situation.
Sincerely,
Brainway Team
Too soon to tell
31 July 2026
Reply from Brainway
Dear Sharon D Parks,
Thank you for giving Brainway a try. We're here to support you as you continue your journey with the app. Please feel free to reach out to us at help@brainway.app if you have any questions or need assistance.
Sincerely,
Brainway Team
Lack of transparency re subscription
As per many others here, found myself paying a monthly subscription which I don't believe I signed up to. I'm normally pretty savvy to things like this so am inclined to believe the sign up process isn't obvious or transparent (again, as backed up by the number of similar complaints here).
Edit - Responding to everyone on here with the same "email us and we'll look into it" is not the answer; you need to look at why it is so many people feel this way and make your policies clearer. We can see from older comments that you won't do anything in response to an email so I won't waste my time.
27 July 2026
Unprompted review
Reply from Brainway
Dear Millie21,
We understand the impression you were left with. We'd like to remind that our terms are clearly outlined and agreed to from the start. Please email help@brainway.app with your account details and order number so we can look into everything noted.
Sincerely,
Brainway Team
Reply from Brainway
Dear NE,
What a joy to know Brainway has brought you a sense of hope! We're thrilled to support your journey towards greater productivity and are always here at help@brainway.app if you ever need anything.
Sincerely,
Brainway Team
Reply from Brainway
Dear pgerardkavanagh,
It's wonderful to hear our support helped clarify things and get you on track! We're thrilled Brainway is helping you gain focus and overcome challenges. We're always here at help@brainway.app if you ever need anything further on your journey.
Sincerely,
Brainway Team
Excellent customer service!…
I needed help canceling a subscription I didn’t remember I had. After sending an email to support I found the subscription and cancelled it. Within just a few minutes of sending my email someone at support wrote back and said they had also cancelled it. This was excellent customer service!!
25 July 2026
Reply from Brainway
Dear JustAnswer Customer,
It's wonderful to hear such positive feedback about our team! We're so glad we could assist you quickly to ensure your experience with Brainway is smooth, helping you stay on track with your goals. We're always here to help at help@brainway.app if you ever need anything.
Sincerely,
Brainway Team
Reply from Brainway
Dear ardabogosyan,
It's wonderful to hear our ideas are effective for boosting your productivity and building positive habits! We're thrilled Brainway's tailored strategies resonate with you. Keep up the great work, and we're always at help@brainway.app if you ever need anything.
Sincerely,
Brainway Team
One suscription after the other
One suscription after the other. You dont wanna help people, you just want their money
9 July 2026
Reply from Brainway
Dear ili.quintanat,
We understand your concern about the impression you were left with. Our service terms are always clearly outlined and agreed to at the outset. Please reach out to us at help@brainway.app with your account email and order number so our team can review your case.
Sincerely,
Brainway Team
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