Brainstorm Force Reviews 1,299

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The products are frequently described as high-quality, offering great features and flexibility for building websites. Consumers also note the efficiency and ease of their overall experience, with many impressed by the quick response times and smooth user experience. However, some customers also noted issues with customer service, mentioning slow replies or conflicting information from different agents. A few people found the product complicated to use, requiring additional plugins and describing the user experience as a disaster. Some reviewers also reported difficulties with refund requests, especially for unused licenses or after auto-renewal.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers praise the support team for being... See more

Website

Reviewers highlight ambiguous aspects of website. Many customers praise the site builder, simplicity, and... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the high-quality... See more

Staff

Clients share positive opinions on staff, consistently praising the Astra and Spectra teams for being... See more

User experience

Consumers generally find the user experience to be positive. Many appreciate the simplicity and intuitive... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Brainstorm Force products for a few years now. I now found the ultimate combination for my work with my clients. Astra pro combined with Spectra pro and Starter Templates gives me... See more

Rated 5 out of 5 stars

Spectra brings what’s missing from Gutenberg — additional settings and formatting options. I’ve left behind other page builders and now only use Spectra for all the new websites I build. Combin... See more

Rated 5 out of 5 stars

Great customer support! They got on it right away, even on the weekend and helped me get it solved. Also loving the site builder. I have used Astra for years and it keeps getting better. And Spectra... See more

Rated 5 out of 5 stars

I'm using Astra Pro and Spectra Pro. great tools with good features. very quick, friendly and helpful support in case of issues or questions.


Company details

  1. Business Services

Written by the company

We're a force of designers, writers, marketers, and artists. Our offerings include several popular WordPress products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I've been quite happy with their…

I've been quite happy with their service. While their updates with AI integration have significantly made the theme worse, i sitll think they're doing their best and the support is excellent.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

The Best WP Theme & Plugins!

I've been a customer for Brainstorm Force for many years and I trust them. Not only do they have great Wordpress themes and plugin options, but their customer service is outstanding! I purchased a lifetime membership and it has been a great decision in my business. Thank you, Brainstorm Force!

14 May 2024
Unprompted review
Rated 5 out of 5 stars

WP Astra & Ultimate Addon is 5*****

I have WP Astra & Ultimate Addon for Elementor, and I am very satisfied with these plugins, which work wonderfully.

A lot of features well thought out. There are very few bugs (which is rare today), and when there are, the support is impressively efficient...

I recommend BrainStorme Force which is the editor of these plugins

1 February 2024
Unprompted review
Rated 1 out of 5 stars

gees can't you have a decent resetting…

gees can't you have a decent resetting of log in info???
1- you gave me your own password and i did not know that
2- and it messed me since you obviously have to have another login with the new password i did not have because you decided that you needed to give me a password
3- i am so tired of this bshit with resetting of password
4- u need to treat people like adults. let me choose their own f password!!!
so wasteful!!!

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and Theme/Plugins!

I use Astra Pro with Elementor Pro for my client Wordpress websites. I recently added the Ultimate Add-on Plugin to my suite of products because I like the way the blog archive looks and functions.

But I was having an issue with the taxonomy badge not linking up to the category pages. I put in a ticket for help and the Brainstorm Force team went above and beyond to help me resolve the issue. (Turns out the toggle for meta data needed to be toggled on.)

I appreciated the walk-through videos provided and personalized care they took to check into my client's website issue.

I already recommend Astra Pro and Ultimate Addons, but I'll be shouting the praises of the Brainstorm Force team due to their amazing customer support!

13 March 2024
Unprompted review
Rated 5 out of 5 stars

I've been consistently impressed by the…

I've been consistently impressed by the exceptional service provided by Brainstorm Force. Their team exhibits a remarkable level of professionalism and expertise in handling various issues. What truly sets them apart is their ability to provide fast and accurate solutions to any problems encountered. Every time I've reached out with an issue, they've been prompt in their response and have swiftly resolved the issue with precision. Their dedication to customer satisfaction is evident in their proactive approach and willingness to go above and beyond to ensure everything runs smoothly. I highly recommend Brainstorm Force to anyone seeking reliable support and efficient solutions. They truly excel in delivering top-notch service and exceeding expectations.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Good Widgets

Their Elementor widgets are as easy to use as the ones from Elementor. Great support when needed.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Quick and Effective Support

Quick and Effective Support. I had an issue with mini cart logo not showing for me on the frontend of my website and I reached out to support. They responded within 24 hrs and had a fix for me. It's good to know support is there when needed. Thanks agin

6 March 2024
Unprompted review

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