I simply measured my hand per instructions and placed order on line. I received updates on shipping status. A few days later Metagrip arrived in great condition with excellent packaging and directions... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The service is whatever. In the age of Amazon and PayPal it’s suboptimal. But the brace really helps the specific problem of the SLAC wrist, and yet it doesn’t feel like you’re wearing anything. I can... See more
Company replied
The brace is extremely supportive, and helps with my lumbar pain, especially with promoting pelvic stability and relieving some stress off L5. The metal bars can be easily customized to fit the curvat... See more
Company replied
I ordered a second set of push splints for both thumbs because they have been a godsend for reducing pain and keeping that troublesome CMC joint stable. I noticed in an accompanying email from BraceL... See more
Company replied
Company details
Written by the company
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
Contact info
2609 Atlantic Avenue, 27604, Raleigh, United States
- 888-235-8221
- support@bracelab.com
- bracelab.com
4.6
Excellent
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I appreciate the fast service
29 September 2025
Reply from BraceLab
Jan, thank you for your feedback and review!
Good support with light weight brace
28 September 2025
Reply from BraceLab
Jackie, thank you for your review regarding the Sports Ankle brace 8!
Excellent Product
Used for support after a medical procedure. Products worked better than expected thus providing support and allowing quick recovery.
28 September 2025
Reply from BraceLab
Thank you for your feedback! We’re glad to hear that the wrist brace provided the support you needed and helped with a quick recovery.
I thought I bought a one size fits all…
I thought I bought a one size fits all brace. Received a 'JUNIOR' ankle brace. Not what I thought I had ordered and no it doesnt fit really. Of course this was a 'give away' (50%) from GM A so your attitude was so what. I won't spend $$$$ on any of your products.
29 September 2025
Reply from BraceLab
We regret that the received ankle brace was not the expected size. We’re sorry it did not fit and that your experience with the promotional offer was unsatisfactory. However, we haven’t been able to locate any records of speaking with you regarding your order.
I had metal braces and couldn’t wear…
I had metal braces and couldn’t wear them because they caused pain. This bracelab brace feels wonderful. I only wish I had ordered one for the right foot. Metal braces were so expensive and your cost was fantastic. Thank you. 😊
28 September 2025
Reply from BraceLab
We’re so glad to hear the AFO brought you relief and comfort! Thank you for your kind words and support.
Good service
Delivery fast, product very good quality. Unfortunately, it didn’t work for my knee problem. I should have used their return label less expensive. Cost me over $11.00 to return. Return to my charge with contact letter process completed. Good company
28 September 2025
Reply from BraceLab
Thank you for your feedback! We’re glad the delivery was fast and the brace quality met your expectations.
Actually works to relieve foot pain…
Try this for my husband’s plantar fasciitis and it is the first thing that has worked to relieve the pain
28 September 2025
Reply from BraceLab
We are so happy to hear that this product provided pain relief for your husband's plantar fasciitis. Thank you for sharing your positive experience with us!
Reply from BraceLab
We appreciate your feedback and are sorry the fit was not right. You may request a return by contacting our support team at 888-235-8221.
Not happy with your return policies
Not happy with your return policies. You make sure it's too much to return your item, even if it doesn't help relieve my problem.
28 September 2025
Reply from BraceLab
We appreciate your feedback and are sorry our Good Morning America return policy made it difficult to return your item. We'll review your comments as we improve our customer experience. Please contact our support team if we can do anything to help you further.
Jeans fit well
Jeans fit well. Would like to see a 29 inch inseam available, 30 was only choice
28 September 2025
Reply from BraceLab
Thank you for taking the time to review! I believe you have the wrong company, as we do not sell jeans. Nonetheless, we appreciate your business and look forward to your feedback on your brace.
The size you sent was the size for a…
The size you sent was the size for a child. An adult XL needed to be sent.
28 September 2025
Reply from BraceLab
We are so sorry to hear the size you received did not work for you. If you have not already, feel free to contact our support team at support@bracelab.com or by calling 888-235-8221 and we are more than happy to process and exchange or refund for your item.
Minimal improvement
They arrived in a timely fashion. The wearer reports very minimal lessening of pain using them. Worth 100.00 for the pair? Not for our wearer.
28 September 2025
Reply from BraceLab
We appreciate you sharing your experience. We're sorry to hear the pain relief was minimal for the wearer. We value your feedback regarding the product's worth.
This is the second time I have…
This is the second time I have purchased this item, and I did it because this brace is very helpful in keeping my thumb safe and reminding me not to do silly things. I have arthritis in one joint and my thumb is where it's at. There's others on the market now but they don't look anywhere near as sturdy as this one. I recommend this one as useful and long lasting.
20 September 2025
Reply from BraceLab
Thank you for your thoughtful review! We’re so glad to hear the MetaGrip continues to help and provide the support you need.
I didn’t like getting hit with the…
I didn’t like getting hit with the extra fee for tariffs. You suck.
24 September 2025
Reply from BraceLab
We regret that you were unpleasantly surprised by the import fee. We'll review how this is communicated to avoid this issue in the future. Thanks for taking the time to share your feedback and we hope you were still pleased with the brace you purchased.
The wrist brace is very easy to apply…
The wrist brace is very easy to apply and is very supportive without being too restrictive. I was pleased with the speed I received my order also! I would definitely order from you again.
26 September 2025
Reply from BraceLab
Thank you so much for your kind review! We're happy to hear that the wrist brace is easy to use and supportive. We're also glad you were pleased with the order's quick arrival! We appreciate you taking the time to share your experience.
Life changing
My orthopedist provided this brace to treat CMC arthritis several years ago. I lost it and did not know it was available online. I was thrilled when I found the same brace. It was delivered so quickly! I am a psychologist and writing/typing is essential in my work. This brace allows me to work pain-free. It literally means I can continue working as I was considering resigning due to unbearable pain.
25 September 2025
Reply from BraceLab
We're so happy to hear that the brace is helping you work pain-free! It's wonderful that you found it online and received it quickly. We appreciate you sharing how much it means for your ability to continue your important work.
Reply from BraceLab
We're happy to hear that you had a great experience with our product and quick shipping. Thank you for your positive feedback!
Reply from BraceLab
We appreciate your wonderful feedback! We are so happy to hear that you enjoyed our offerings and will be back.
everyone was very professional and the…
everyone was very professional and the brace is terrific!
17 September 2025
Reply from BraceLab
We are happy to hear that you had a positive experience with our team and the brace. Thank you for your feedback; we appreciate it.
I did not receive the first shipment…
I did not receive the first shipment and they were timely in addressing the situation and sent me another brace.
13 September 2025
Reply from BraceLab
We appreciate your positive feedback. We are happy we could resolve the delivery issue and get another brace to you in a timely manner.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.