BQ Watches Reviews 3,376

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly approach, making the entire process enjoyable and stress-free. Many people highlight the exceptional customer service, noting the team's willingness to go the extra mile and provide valuable advice. The overall service is frequently described as excellent, with reviewers appreciating the smooth, transparent, and efficient transactions, whether buying or selling watches. Reviewers are delighted with the quality of the products, often finding watches to be in immaculate condition, exactly as described, or even better than expected. The user experience is consistently positive, with people feeling confident and at ease throughout their interactions, leading to a highly recommended service.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the fast, efficient, and... See more

Product

Reviewers consistently express delight with the product, highlighting the stunning quality and craftsmanship... See more

User experience

Clients share positive opinions on user experience, with many reviewers expressing delight and satisfaction... See more

Customer service

Customers had positive experiences with customer service, highlighting the clear communication and the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 star experience with BQ watches and dealing with David. He was incredibly patient and professional in answering all our many questions as we were buying a watch for my father. My father could not... See more

Company replied

Rated 5 out of 5 stars

I’m honestly lost for words — what a stunning Rolex! This was my first time buying such an expensive watch online, and Ben made the whole experience exceptional. He took his time with me, answere... See more

Company replied

Rated 5 out of 5 stars

Excellent selling experience with Nadia, very easy to arrange an appointment, with the options to sell clearly explained so that we could make the right decision for our circumstances. Felt that we co... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with BQ Watches from start to finish. The whole process was smooth, transparent, and exactly as promised. Ben was fantastic to deal with as he was professional, responsive, and de... See more

Company replied


Company details

  1. Watch Store
  2. Clock Watch Maker
  3. Online Marketplace
  4. Watch Manufacturer
  5. Watch Repair Service

About BQ Watches

Written by the company

⚠️ Beware of impersonators: Our only official website is https://www.bqwatches.com . We are not associated with any other domain, including websites such as bqwatchesuk.com or bqwatch.shop. If you believe you were misled by a fake site, please contact us directly at 01923 85 58 58 and report it to the NCSC.

BQ Watches is a market leader in buying and selling some of the finest luxury watches in the world, and we have over 30 years’ experience in the watch, retail and jewellery industries.

All of the watches that we sell are in pristine condition, and they are always boxed with all relevant paperwork and come with a 24-month guarantee.

BQ Watches hold continuous stock of all popular Rolex watch models, including the Datejust, Date, Day-Date, Submariner, GMT-Master, Explorer, Milgauss, Daytona and Yacht-Master ranges in a variety of materials, such as stainless steel, gold or platinum.

While we specialise in pre-owned Rolex watches, we also trade Breitling, Cartier, Hublot, Omega and any other high-quality luxury watch brands.

We don’t just sell watches, however, as we are proud to provide a wide range of services for both consumers and luxury watch traders. We not only have the benefit of decades in the industry, but we can offer numerous supplementary services, such as watch repairs, servicing, refurbishing and dial changes. We also supply and fit diamond dials and bezels at very competitive trade prices. Please feel free to phone us and make an appointment to visit us in our showroom in Radlett, Hertfordshire.

Discover the difference with BQ Watches

Written by the company

Our promise to you
At BQ Watches, we are committed to providing our customers with the highest standards of respect, care and service.

Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Sold and bought watches on a few…

Sold and bought watches on a few occasions with BQ Watches.
I would definitely recommend this company, Spencer the owner is good to deal with, very professional and knowledgeable.
Recently bought a watch, and was looked after by both Spencer and Nadia, who also was very knowledgeable

9 May 2026
BQ Watches logo

Reply from BQ Watches

John,

Thank you for your repeat custom and for leaving such a generous five star review. It is great to hear you have both sold and bought with us on several occasions. Spencer and Nadia will be delighted with your kind words; their professionalism and knowledge are qualities we value highly.

We are pleased you felt well looked after on your recent purchase. Your recommendation means a great deal to the whole team. If any friends or family are thinking of selling or searching for a watch, we would be grateful if you pointed them our way and we will look after them.

Should you need anything else, we are always here to help.

Rated 5 out of 5 stars

Bq watches is a great company to deal…

Bq watches is a great company to deal with
Honest and reliable
Your in good hands with these guys
Will be buying again when I’m ready

12 May 2026
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Reply from BQ Watches

Adam,

Thank you so much for the glowing five-star review. It means a great deal to hear you found BQ Watches honest, reliable and easy to deal with. Knowing you feel in safe hands is exactly what we aim for. When the time is right for your next watch, we will be delighted to help again. If you have any questions in the meantime, please feel free to get in touch. Reviews like yours help others choose with confidence, so if friends or family are considering a watch, we would be grateful if you passed our name along.

Many thanks from all of us at BQ Watches.

Rated 5 out of 5 stars

They answered all my questions in a…

They answered all my questions in a timely manner

7 May 2026
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Reply from BQ Watches

Dear Philip,

Thank you so much for the five-star review. I am delighted to hear our team answered all your questions quickly and clearly. We know how important prompt, straightforward communication is when choosing or caring for a watch, and it is great to know we hit the mark for you.

If there is anything else you need, whether more information, aftercare or future enquiries, we are only a call or message away. It would mean a lot if you would recommend BQ Watches to friends or family who might be in the market for a watch. We would be pleased to look after them as well.

Warm regards,
The BQ Watches Team

Rated 5 out of 5 stars

BQ Watches are fantastic

BQ Watches are fantastic, very professional and I would wholeheartedly recommend to anyone looking for a luxury pre owned wristwatch. 5 stars 👌

30 April 2026
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Reply from BQ Watches

To C.D,

Thank you for the wonderful 5-star review. It is brilliant to hear you found BQ Watches professional and that you would recommend us for a luxury pre-owned wristwatch. Feedback like yours means a great deal to the whole team and reminds us why we love what we do.

If any friends or family are considering a quality pre-owned timepiece, we would be delighted if you pointed them our way. We will make sure they receive the same attentive service.

We are here whenever you need advice, an upgrade or aftercare, and we hope to welcome you back in the future.

Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Good communications

Exchanged messages with Kayleigh over a period of time. She was very professional, clear in what might be possible to negotiate. We found middle ground and I couldn’t be happier with the outcome. Great service, tk you. (International buyer).

21 April 2026
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Reply from BQ Watches

Dear,

Thank you for the five-star review. I am delighted to hear that Kayleigh’s clear communication and professionalism helped you explore the options and reach a fair middle ground. It is especially pleasing to know the process worked well for you as an international buyer, and that the final outcome has left you happy.

I will share your comments with Kaylie. If any friends or family are thinking of buying, selling or part-exchanging a watch, we would be grateful if you recommended us. And if we can help you again in future, just let us know.

Warm regards,
The BQ Watches team

Rated 5 out of 5 stars

Great experience

Friendly, professional and trustworthy. A pleasure to do business with.

12 May 2026
Unprompted review
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Reply from BQ Watches

Gary,

Thank you for taking the time to leave such a positive review. Hearing that you found us friendly, professional and trustworthy means a lot to the team here at BQ Watches. It was a pleasure doing business with you as well. If you ever need any further assistance with your watch, do not hesitate to get in touch.

We would also be grateful if you felt comfortable recommending us to friends or family who may be looking to buy, sell or service a timepiece.

Thanks again for choosing us, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great company Great staff all very…

Great company Great staff all very helpful and all very professional will use them again in the near future many thanks pete 👍

12 May 2026
Unprompted review
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Reply from BQ Watches

Peter,

Thank you so much for the 5-star review and your kind words. It is great to hear you found the team helpful and professional throughout - that is exactly the experience we aim to provide. We are delighted you would use us again in the near future and we look forward to welcoming you back whenever you are ready.

If any friends or family are thinking about buying, selling or servicing a watch, we would be grateful if you pointed them our way. Many thanks again for your support, and for choosing BQ Watches.

We truly appreciate it and hope to see you again soon.

Rated 5 out of 5 stars

Perfect service and great…

Perfect service and great communication, my watch is outstanding, it shine quality. Thank you all, my new place for more watches.

5 May 2026
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Reply from BQ Watches

Martin,

Thank you for the fantastic review. We are delighted that you found our service and communication spot on, and even happier to hear your watch is outstanding and really shows its quality. It means a great deal that you now consider us your place for future pieces, and we look forward to welcoming you back whenever the time is right. If we can help with care, sizing or anything else, please just let the team know. And if friends or family are searching for a trusted watch specialist, we would be grateful if you pointed them our way. Your support and kind words have made our day.

Thank you again from everyone at BQ Watches.

Rated 5 out of 5 stars

The watch that I purchased from BQ…

The watch that I purchased from BQ arrived in immaculate condition just as it had been described to me. After making payment for the item it arrived just 24 hours later at my home.

5 May 2026
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Reply from BQ Watches

Dear Brett,

Thank you for your 5-star review. I am delighted to hear your watch arrived in immaculate condition, exactly as described, and reached you within 24 hours of payment. We take great care with our descriptions, preparation and dispatch, so it is wonderful to know this came through in your experience.

If you ever need any assistance or have questions about your watch in the future, please do not hesitate to get in touch. Word of mouth means a great deal to us, so if friends or family are considering a timepiece, we would be grateful if you shared your experience of BQ Watches.

Warm regards,
BQ Watches

Rated 5 out of 5 stars

Third watch bought through BQ Watches…

Third watch bought through BQ Watches and still found the experience and service first class and would recommend them to anyone.

5 May 2026
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Reply from BQ Watches

Dear Neil,

Thank you so much for the wonderful review and for returning to us for your third watch. Hearing that the experience and service have remained first class means a great deal to the whole team, and we truly value your loyalty and trust. We aim to make each purchase as smooth and enjoyable as the last, so your feedback is the best compliment we could receive.

If any friends or family are thinking about a watch, please do point them our way - we would be delighted to look after them as carefully as we have you.

We look forward to welcoming you again when the time is right.

Warm regards,
The BQ Watches Team

Rated 5 out of 5 stars

Darren was fantastic

Darren was fantastic. The process was very straight forward and I would highly recommend both Darren and BQ.

11 May 2026
Unprompted review
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Reply from BQ Watches

Hi Ryan,

Thank you for your 5-star review. We are delighted to hear that Darren was fantastic and that everything felt straightforward. He takes real pride in looking after clients, and I will make sure your comments are passed on to him and the team. It means a great deal that you would recommend Darren and BQ Watches.

If any friends or family are thinking about buying, selling or servicing a watch, we would be pleased to help them with the same level of care. And of course, if there is anything else we can do for you in the future, please do get in touch.

Thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

Received my IWC a few days ago

Received my IWC a few days ago. The watch is fantastic. Its a 2012 model but looks and performs like new. Thank you Claire for your impeccable customer service.

6 May 2026
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Reply from BQ Watches

Dear Andrew,

Thank you so much for the wonderful review and for choosing BQ Watches for your IWC. We are thrilled to hear it arrived a few days ago and that your 2012 model looks and performs like new. Claire will be delighted with your kind words. I will make sure she sees them. We put a lot of care into preparing and checking our watches, so it is lovely to know that shines through.

If we can help with anything in future, please just let us know. And if any friends or family are looking for a watch, we would be grateful if you passed on your experience.

Our warm wishes

BQ Watches

Rated 5 out of 5 stars

Top service

I bought a pre-owned Omega from David at BQ watches and the service was exemplary. Would recommend

16 March 2026
Unprompted review
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Reply from BQ Watches

Hi Tom,

Thank you for the 5-star review and your kind words. We are delighted to hear that buying a pre-owned Omega with David was an exemplary experience. David will be very pleased to read this. Enjoy your Omega - it is a wonderful choice. If you have any questions, need the bracelet adjusted, or would like advice on care and servicing, we are here for you. It means a great deal that you would recommend us; if friends or family are in the market for a watch or wish to sell one, please feel free to point them our way and we will take good care of them.

Thanks again for choosing BQ Watches.

Rated 5 out of 5 stars

Have bought a few watches there and…

Have bought a few watches there and they are great too do business with very helpful people and I will definitely be going back to them when I need a new watch

9 May 2026
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Reply from BQ Watches

Dear Nelson,

Thank you for your loyal custom and for taking the time to share such a kind review. It means a great deal to hear you have bought a few watches from us and found our team helpful and easy to deal with. We work hard to make the experience straightforward and enjoyable, whether you are buying, selling or servicing. We look forward to welcoming you back when the time comes for your next watch. If any friends or family are considering a timepiece, please feel free to point them our way and we will take good care of them.

Warm regards,
BQ Watches

Rated 5 out of 5 stars

10/10 excellent 👌

Straight forward, excellent service from all the BQ family 👌

12 March 2026
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Reply from BQ Watches

Dear Nadim,

Thank you so much for the brilliant five-star review and your kind words about the BQ family. We are delighted to hear everything was straightforward and that the service hit the mark from start to finish. Feedback like yours makes a real difference to the team.

If friends or family are thinking about buying, selling or servicing a watch, we would be grateful if you passed on your experience and our details. We would be thrilled to help them as we did you. Whenever you need us again, please feel free to get in touch.

Our warm wishes to you and your family,

From Everyone at BQ Watches.

Rated 5 out of 5 stars

Dealing with Spencer has made the…

Dealing with Spencer has made the process very easy and the overall experience with BQ Watches has been fantastic

8 May 2026
Unprompted review
BQ Watches logo

Reply from BQ Watches

Andrew,

Thank you for the lovely 5-star review. I am delighted to hear that Spencer made everything straightforward and that your experience with BQ Watches has been fantastic. We work hard to keep the process simple and transparent, and I will make sure Spencer sees your kind words. If there is anything else we can assist with in the future, please do let us know. Word of mouth means a great deal to us, so if you have friends or family thinking about buying, selling or servicing a watch, we would really appreciate you pointing them in our direction.

Many thanks for choosing BQ Watches.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, prompt delivery, highly recommend

3 May 2026
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Reply from BQ Watches

Terry,

Thank you for the five-star review. It is wonderful to hear that our customer service hit the mark and that delivery was prompt. We know how important clear communication and timing are when purchasing a timepiece, and your feedback genuinely makes our day. We are here if you need any further assistance - whether that is advice, sizing, servicing or simply a question about a model you have in mind.

If you are happy to recommend us to friends or family, we would be most grateful, as word of mouth helps others choose with confidence.

Thanks again for choosing BQ Watches, and we look forward to welcoming you back.

Rated 5 out of 5 stars

Highly recommended for any serious watch enthusiast !

I recently visited BQ Watches in Radlett to divest a Rolex GMT-Master II from my collection. From the initial inquiry to the final physical inspection, the team (specifically Darren) was professional, transparent, and efficient.

In a market where many dealers attempt to chip away at value, BQ stood by their word and offered a highly competitive, fair market price that reflected the true condition of my timepiece. The funds were transferred instantly, and the entire showroom experience was top-tier. As a collector with high standards for both service and valuation accuracy, I will certainly be returning to BQ for my future insurance valuations and collection management. Highly recommended for any serious watch enthusiast.

1 May 2026
Unprompted review
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Reply from BQ Watches

Dear Najam,

Thank you for the superb 5 star review and for visiting our Radlett showroom to sell your Rolex GMT-Master II. I am delighted to hear Darren and the team made the process professional, transparent and efficient from first enquiry through to final inspection. It means a great deal that you felt the price reflected your watch's true condition and that the payment and showroom experience met your standards as a serious collector. We look forward to supporting you with future insurance valuations and collection management.

If friends or family are considering buying, selling or valuing a watch, we would be grateful if you pointed them our way.

Kind Regards

BQ Watches

Rated 5 out of 5 stars

Really pleasant experience dealing with…

Really pleasant experience dealing with the staff at BQ Watches. No hesitation in recommending them to others.

5 May 2026
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Reply from BQ Watches

Dear Derek,

Thank you for your generous five-star review. It means a great deal to the whole team to hear that dealing with our staff was a pleasant experience. We work hard to make every visit straightforward and enjoyable, and your recommendation is truly appreciated. Should you need anything in future - servicing, valuations or just some friendly advice - please do not hesitate to get in touch.

If friends or family are thinking about a watch, we would be delighted to look after them with the same care.

Thanks again for choosing BQ Watches - we look forward to welcoming you back.

Rated 5 out of 5 stars

Just ordered a Tudor black

Just ordered a Tudor black
Hoping it arrives tomorrow for a gift

5 May 2026
BQ Watches logo

Reply from BQ Watches

Hi Gail,

Thank you so much for the 5 star review and for choosing BQ Watches for your Tudor, a lovely gift. We appreciate you placing your order and understand how important timely delivery is for a present. If you need any help with delivery timings or have any questions, please get in touch with the team and we will assist right away. We hope it arrives in good time and that the recipient loves it. If you are happy with your experience, we would be delighted if you recommended us to friends and family who are into fine watches.

Thanks again for shopping with us.

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