Sales staff well versed regarding various product options, courteous & very helpful. Orders were sent out quickly, the one sent by Purolater arrived on time, however the one sent Canada Post ended up... See more
Company replied
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Review summary
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Reviews shaping this summary
Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sal... See more
Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more
Company replied
They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and... See more
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Company details
- Heating Equipment Supplier
- also in
- Air Conditioning Store
- Boiler Supplier
- Furnace Store
- Hot Water System Supplier
- Ventilating Equipment Manufacturer
Written by the company
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Contact info
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4.5
Excellent
252 reviews
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Replied to 60% of negative reviews
Typically replies within 1 month
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Higher markup and good Cx service
As a online retailer they are automated and well organized and responsive.
However their markup is significantly higher.
They refuse to price match.
The saving of being a online retailer are not shared by customers and infact u pay more for the hvac equipment. I spent 5500 plus hst and found it was 600 more than competitive price elsewhere.
Good customer service, but unreasonable pricing
21 May 2024
Reply from BPH Sales
Hi Imran,
Thanks for taking the time to leave your feedback for our team! We are always doing our best to provide the lowest possible prices for our customers, but sometimes we just can't match the prices that other firms may be able to provide. We always welcome you to discuss with us, but we can never provide guarantees that we can or will price match.
We thank you again for your recent purchase and working with us. We look forward to welcoming you back again in the future.
Best regards,
The BPH Sales Team
Reply from BPH Sales
Hi Cheri,
Thanks for taking the time to leave your feedback!
We look forward to welcoming you back again in the future.
The BPH Sales Team
got screwed on shipping price
basically bought a light switch. it was a air exchanger switch. very small. they dont tell you the shipping price until you check out. $26.69 to ship it. unreal. never buying from them again.
26 April 2024
Reply from BPH Sales
Hi Matt,
Thanks for taking the time to leave your feedback.
However, we are a little confused by your feedback - shipping prices are ALWAYS displayed BEFORE your order is placed, just after you enter your address for the shipping costs to be calculated and displayed for you. If you encountered a different process, please reach out to our team directly and we will immediately investigate.
We are disappointed to hear that our total price for you is not competitive; however, please bear in mind that shipping prices for customers in the United States will cost more than to our domestic Canadian-based customers, as products need to pass border and custom controls.
Thank you again for your feedback; if you have any additional feedback for us, please don't hesitate to contact us by phone or email. We are always looking to improve the customer experience and transparency across our customers entire experience.
Best regards,
The BPH Sales Team
Reply from BPH Sales
Benny,
Glad to hear you are happy with the quality of our products and services! Thank you for taking the time to provide your feedback.
We look forward to welcoming you back again.
The BPH Sales Team
On time good product love it
21 March 2024
Reply from BPH Sales
Abhay, glad to hear you are enjoying your new controls package! Thanks for sharing your feedback.
The BPH Sales Crew
Fantastic company to deal with
Fantastic company to deal with. My friends and I will be dealing with them again for any of our HRV needs. Quick to ship, easy to talk to and great pricing. Not sure if it could be any better.
13 March 2024
Reply from BPH Sales
Colin, thanks for the glowing review and recommendations to your friends! Glad to hear you are happy with our products, pricing, and service level.
We look forward to welcoming you back again in the future.
The BPH Sales Crew
Quick and well delivered
12 March 2024
Reply from BPH Sales
Thanks for taking the time to provide your feedback, Yanick. Enjoy your new controls!
The BPH Sales Team
Quick efficient service
Purchase from start to finish 5days to my doorstep on Vancouver island with no problems was a 70lb item very satisfied ,
11 March 2024
Reply from BPH Sales
Don, glad to hear you are happy with the speed and quality of our service. Appreciate you taking the time to leave your feedback for future customers.
The BPH Sales Team
Reply from BPH Sales
Hi Trevor,
Glad to hear everything went smooth with your purchase, from the online order placement through to delivery. We look forward to welcoming you back again.
The BPH Sales Team
Great Company.
Knowledgeable, professional service. They deliver on the expectations which is rare these days.
5 March 2024
Reply from BPH Sales
Hi Kevin,
Thanks for taking the time to leave your review; this information is priceless for future customers to hear!
As always, was a pleasure working with you and we look forward to working with you again in the future (on new projects, of course).
The BPH Sales Team
Always prompt with completing and…
Always prompt with completing and shipping our orders.
Very competitive pricing.
29 February 2024
Reply from BPH Sales
Miles,
Always a pleasure working with you. We look forward to further supporting you in the future.
Thanks for taking the time to leave a review.
Best regards,
The BPH Sales Crew
Reply from BPH Sales
Hi Rosanne,
We are happy to hear you are happy with our overall service! Thanks for taking the time to leave a review.
Best regards,
The BPH Sales Crew
Excellent service!
I appreciate that Riley from sales gave me enough information to make the right decision. The communication was excellent! I received my purchase in time. I'd recommend BPH with no hesitation. Great job!
20 February 2024
Reply from BPH Sales
Irina,
Riley and our sales team are glad to hear your glowing review; we appreciate you taking the time to leave this feedback for not only ourselves, but also other potential customers. It makes a world of difference for us all, so thank you.
We look forward to welcoming you back again in the future for your next HVAC or hot water solution!
Best regards,
The BPH Sale Crew
Abandoned on purchase.
I received no follow up information. The transport company threatened to charge me storage if I didn’t pick it up within two days of them bringing it into the province by the time it arrived I was out of town. Perhaps manatoulin is not a good partner. Pickup was confusing and frankly not at all customer friendly.
20 February 2024
Reply from BPH Sales
Hi Dog Owner,
Our apologies that you experienced challenges with our shipping partner; rest assured our shipping team has been made well aware of the challenges you faced and we are exploring options to try to prevent this in the future.
That being said, when placing your orders in the future, please make sure you will be available for the pick-up. If needed, our team will gladly delay shipping the pallets if you will be out of town during the expected arrival times.
As much as we may not agree with Manitoulin's 2 day limit, we also understand their position when dealing with storing hundreds of pallets and large products.
If you would like to provide us with further feedback regarding your shipping experience, don't hesitate to contact us at info@bphsales.ca with 'shipment feedback' in the subject line with your order number.
Thank you for taking the time to leave a review, and we do apologize for the undue inconveniences caused.
Best regards,
The BPH Sales Crew
Before I ordered any questions I had…
Before I ordered any questions I had were answered quick. Shipping was fast, Happy with the shipping company used. Everything came in good shape, although I do feel maybe more packing around the unit would be a good idea. Install went well.
So far happy with the Max 267 Life Breathe HRV. Thank you BPH Sales.
9 February 2024
Reply from BPH Sales
Michele,
Our sales team is glad to hear you are happy with your new air exchanger.
We will make sure the shipment dept. receives the feedback regarding additional packaging, and we do appreciate you taking the time to leave this feedback for us.
We look forward to welcoming you back in the future.
The BPH Sales Crew
Fantastic experience finding the right…
Fantastic experience finding the right ventilation solution and ordering what I needed for the instal. Would highly recommend BPH to anyone needing HVAC solutions:
6 February 2024
Reply from BPH Sales
Mark,
Thanks for the detailed review and positive word! Our team is always happy to hear of another successful solution being provided.
We look forward to welcoming you back in the future - of course, for a different problem and solution ;).
The BPH Sales Crew
Reply from BPH Sales
Hi Fred,
Our web team is happy to hear your are pleased with the simplicity of ordering with our website! Of course, also happy to hear you are pleased with the shipping speed - we try our best to achieve fast turn around times!
We look forward to welcoming you back again in the future.
The BPH Sales Crew
Replacement of 99-DX01 with DX-PL03
Product was available and shipped to me within 4 days.
31 January 2024
Reply from BPH Sales
Hi Guy,
Thanks for taking the time to leave your review; we hope you enjoy all the benefits with the new DXPL03 controllers from Lifebreath!
Regards,
The BPH Sales Crew
I was forced to go and pick the item up…
I was forced to go and pick the item up at the trucking company and told they wouldn’t deliver even though I paid for delivery.
30 January 2024
Reply from BPH Sales
Hi Jon,
Our apologies that the freight terminal shipping process was not clear to yourself during the purchase process online. We have shared this information with our shipping and website experience teams, to make sure we can make this process more clear in the future.
Thank you for sharing your experience.
The BPH Sales Crew
Great customer service with…
Great customer service with knowledgeable stall to help with my order
8 January 2024
Reply from BPH Sales
James, we are happy to hear our HVAC and hydronics professionals were able to help you with your order! We pride ourselves on providing experienced, professional support, so glad to hear it was appreciated :)
The BPH Sales Team
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