Sales staff well versed regarding various product options, courteous & very helpful. Orders were sent out quickly, the one sent by Purolater arrived on time, however the one sent Canada Post ended up... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sal... See more
Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more
Company replied
They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and... See more
Company replied
Company details
- Heating Equipment Supplier
- also in
- Air Conditioning Store
- Boiler Supplier
- Furnace Store
- Hot Water System Supplier
- Ventilating Equipment Manufacturer
Written by the company
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Contact info
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4.5
Excellent
252 reviews
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This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
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Good website and phone sales people
Good website and phone sales people. Great price.
Tracking number did not work. Was billed two separate shipping costs when then chocolate bar size controller was just put inside the air exchanger box. Just saying
14 January 2025
Reply from BPH Sales
Hi Henri,
Thanks for your candid feedback! Glad to hear you purchase and delivery went smoothly.
Regarding the excess shipping charge for the controller - we do apologize, that is not intentional. We welcome you to send us an email with your order number and brief explanation, and one of our customer service reps will work with you to see that we refund your excess shipping charges.
Apologies for the inconveniences with the shipping, and we thank you for your feedback.
The BPH Sales Team
It was great
It made it very easy to order and good communication, and responsible prices.
14 January 2025
Reply from BPH Sales
Hi Brad,
Thank you for the positive feedback; we are always happy to hear feedback from our customers.
We look forward to welcoming you back again in the future.
The BPH Sales Team
Great experience
I was able to talk to a person on the phone to get advice about the HRV unit that I needed. Shipping was very fast. HRV unit is installed and works very very well. Much better than the unit that was previously in my large house.
7 January 2025
Reply from BPH Sales
Barry,
Glad to hear our team was able to hook you up with a new HRV air exchanger system! We will make sure that both our sales and warehouse teams are aware of your positive feedback.
We look forward to welcoming you back again in the future.
The BPH Sales Crew
Was good that the stock was in for us.
Was good that the stock was in for us.
Pick up in Regina couldn’t trust Canada post.
5 January 2025
Reply from BPH Sales
Leona,
Glad to hear our our sales and warehouse teams were able to help you out with a local pick-up! Always happy when we can help, and nice to receive positive feedback from someone right in our neighbourhood!
We look forward to welcoming you back again in the future.
The BPH Sales Team
Air Exchanger
Very good customer service with excellent follow up on technical questions. Knowledge staff.
6 January 2025
Reply from BPH Sales
Gary,
We are glad to hear our technical sales team were able to help you! Thanks for taking the time to leave your feedback.
The BPH Sales Crew
Great website to order from
Great website to order from. Timely and accurate communication. Fast delivery, especially going through Canada Post which just ended a strike. Friendly helpful staff.
19 December 2024
Reply from BPH Sales
Hi Bruce,
Glad to hear your positive feedback regarding the entire purchase process. Even happier to hear your Canada Post delivery came through without any hitches ;)
We will make sure to let our sales team know of your pleasant feedback. We look forward to welcoming you back again in the future.
The BPH Sales Team
Got exactly what I ordered
Got exactly what I ordered for a great price and it worked like a charm.
16 December 2024
Reply from BPH Sales
Hi Lewis,
Glad we promised as you expected! Thank you for the feedback, and we look forward to welcoming you back again in the future.
The BPH Sales Crew
Reply from BPH Sales
Colin, thanks for taking the time for the review. Glad your remote purchase was a pleasant experience!
We look forward to welcoming you back again in the future.
Sales staff was very knowledgeable…
Sales staff was very knowledgeable about the product. Sale, payment and shipping all went smoothly.
17 December 2024
Reply from BPH Sales
Very glad to hear our team was able to support you sufficiently! Thanks for taking the time to leave the review outlining your smooth overall experience with BPH Sales.
We look forward to having you back again, Brian!
The BPH Sales Team
The terminal they delivered to was very…
The terminal they delivered to was very convenient for us. Delivery was quick and the item packaging was undamaged. Haven't installed the HRV yet, so can not comment on the quality of the item purchased itself.
10 December 2024
Reply from BPH Sales
Wesley, glad to hear our partner delivery network worked out well for you!
As you can imagine, this is a VERY big country and not every community has a terminal immediately accessible, but always nice to hear when this went well and was conveniently located to top it off!
Look forward to contributing to your next HVAC or hot water project!
BPH Sales Team
Had a problem with a shipment …
Had a problem with a shipment Contacted BPH via email and got a very quick response. Got a follow up call from Brad shortly after. He took care of everything in a very short time.
Would definitely use BPH again. 10 out of 10.
3 December 2024
Reply from BPH Sales
Mike, sorry to hear you had a problem with the shipment. However, also glad to hear Brad was able to support you sufficiently and in a timely manner!
We look forward to welcoming you back again.
The BPH Sales Team
perfect service and timely delivery
25 November 2024
Reply from BPH Sales
Fred, thanks for the pleasant review! Glad we could meet your expectations!
Helpful Knowledgeable Staff, Easy Ordering Process
Staff was knowledgeable and had answers to all my technical questions, order process was easy and transaction was smooth.
4 November 2024
Reply from BPH Sales
Glad our technical sales team were able to support you throughout your experience!
Reply from BPH Sales
Frederic, we look forward to working with you again! Thanks for the positive feedback.
The people at BPH were very helpful and…
The people at BPH were very helpful and engaged with my order. They went beyond my expectations to make sure I was updated on my order.
Thanks BPH Team!
30 October 2024
Reply from BPH Sales
Jeff,
Very happy to read this feedback, and will make sure the entire team involved with your order is aware of it!
We appreciate your business and feedback, and we definitely look forward to welcoming you back again in the future.
The BPH Sales Team
Showing prices in Euro was a little bit…
Showing prices in Euro was a little bit tricky, but since it was cheaper to install it myself that having to get e technician to install it (because I could not get the part anywhere else) I saved some $$
And I logged in from Quebec, may be you site believe that French language is from Europe.
21 October 2024
Reply from BPH Sales
Hi Gilbert,
Thanks for your email.
Where were you logged in from when visiting the website?
Our platform should automatically convert to the 'local' currency of your IP address, so if you were located outside of Canada (or VPN via another country), it is possible you were shown non-CAD prices. If you were in Canada and not using a VPN service, please do send us further information via email, as that should not be the case!
We look forward to hearing back from you and investigating why you had to convert currencies from Euros back to CAD!
The BPH Sales Team
Does not respond to customer support or…
Does not respond to customer support or pre-sale inquires. Questionable what type of post-sale support I can expect. Only went with them because they were marginally lower then competitors. Hoping I do not regret.
22 October 2024
Reply from BPH Sales
Hello Long,
Thanks for taking the time to leave your feedback; too bad to hear our levels of support did not meet your expectations! Can you please contact our support team directly by email to aid in investigating where the communication broke down?
Currently I was not able to find any history of you emailing us or attempting to contact us via our online chat system prior to placing your order. A quick review of phone numbers on the account also showed no history of phone contact.
In the meantime, if you have successfully received your order (as records indicate), we would appreciate you updating your review with further feedback for future customers to consider.
Thanks in advance; we look forward to receiving further feedback from you.
The BPH Sales Crew
Great price easy to install
Great price easy to install. Package arrived in perfect condition however I found that it took quite some time to receive it. I would have given 5 stars if my parcel would have arrived sooner. Hover all very satisfied with your company.
10 October 2024
Reply from BPH Sales
Hi Jacques,
Thank you for your open and very detailed feedback. First off, please accept our apologies for the delay in delivery of your products - we try our best, but do recognize sometimes we don't quite meet customer expectations.
Secondly, very glad to hear the price and shipment condition were on par with your expectations! We look forward to welcoming you back again in the future, and don't hesitate to contact our team directly prior to placing an order if your timeline is tight! We are always happy to help where we can.
The BPH Sales Crew
Best in Class with Customer Care
Everyone I dealt with was knowledgeable, courteous and willing to help out. I would definitely recommend BPH for your project.
26 September 2024
Reply from BPH Sales
Robert,
Thanks for the very positive feedback! We look forward to working with you on your next projects!
The BPH Sales Team
Reply from BPH Sales
Hi Lance,
Glad we meet all your expectations! Thanks for taking the time to leave your review.
The BPH Sales Team
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