Great food. Seasoned really well. Good labelling. Packaging. We have been having twice weekly orders for months now. Only four stars not five because of some issues with delivery by DPD. But t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service on offer from these guys so far. All the food has been fresh and tasty when compared to other services on the market. My only criticism is that I had some issues with how my delivery was... See more
Company replied
Great food, really fresh & great customer service. Definitely a personal chef service worth using. The only reason this is not 5 star is some problems with deliveries, but these were dealt with pro... See more
Company replied
The food is fresh and very tasty. Would give 5 star if the user journey was better. The website is poor and ordering system lacking clarity. Luckily they have an efficient chat feature at least to ans... See more
Company replied
Company details
Written by the company
🍽️ Make mealtimes easier with BOZU! Enjoy fresh, flavourful meals delivered straight to your door, nationwide, twice a week. Say goodbye to mealtime stress and hello to delicious food, convenience and quality. 💛 And the best part? You're in control! Our subscriptions are designed around your lifestyle. You can pause your subscription at any time, skip deliveries or cancel in line with our subscription terms. If you pause your account, no further subscription payments or deliveries will take place while it remains paused. Simply unpause whenever you're ready to receive your meals again. Whether you're looking to save time, money, eat better or take the stress out of meal planning, BOZU makes it easy. Flexible meals. Less stress. More time for you. Discover BOZU today! 💛
Contact info
UNIT 3L, Eaton Point, PR7 7NG, CHORLEY, United Kingdom
- info@bozu.co.uk
- bozu.co.uk
3.8
Great
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Horribly overpriced food, not fresh, overpriced
Horribly overpriced food. Didn’t seem fresh and when I asked to cancel membership I was met with the rudest customer service - NEVER order food from here.
1 January 2026
Unprompted review
Reply from Bozu
Maddy Herbert,
Following a thorough internal review and communication with Trustpilot, we have confirmed that you are not, and have ever been, a customer of Bozu Ltd.
We have repeatedly requested supporting evidence to validate your claim, and none has been provided.
Under Trustpilot’s updated policies, regretfully, they no longer remove unsubstantiated reviews and their suggested recourse is for businesses to issue a public response.
Whilst it is disappointing to have to address reviews that are not genuine, we believe in transparency and protecting the integrity of our service.
We welcome feedback from verified customers good or bad and we remain committed to offering immediate resolution.
Furthermore, we will continue to deliver a premium service and supporting our real customers with honesty and accountability.
Been using Bozu for a good few months
Been using Bozu for a good few months, and everything from start to finish has been great. The meals are fresh and great-tasting, and the macros are recorded on the front of the tub for full transparency.I've used plenty of meal prep companies over the years they all lacked flavour and I was just eating for the health benefits and not the flavour but with bozu every meal feels like a cheat meal they taste that good.
14 January 2026
Unprompted review
Reply from Bozu
Hello Jonty,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best
Flavour is unmatched
I’ve tried many different meal prep companies and BOZU is by far my favourite. It’s convenient, filling and delicious. I highly recommend the jerk chicken - it was unreal
12 January 2026
Unprompted review
Reply from Bozu
Hello Savana,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best
10/10
Brilliant food, recommended to my family and friends ! Will be buying more
9 January 2026
Unprompted review
Reply from Bozu
Hello Noah,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Amazing food and customer service
7 January 2026
Unprompted review
Reply from Bozu
Hello Myolan,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Really good quality meals
Really good quality meals, would definitely recommend!
10 January 2026
Unprompted review
Reply from Bozu
Hello Zara,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Bozu is perfect to assist with fitness…
Bozu is perfect to assist with fitness goals, not having to worry about what to prepare or the time to prepare and the food is delicious too! I’d recommend to anyone.
10 January 2026
Unprompted review
Reply from Bozu
Hello Eleanor,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Delicious food at a good price
The food was really tasty and you can tell it’s made with good quality ingredients. Loved the variety of meal choices, definitely great value for what you’re getting!
9 January 2026
Unprompted review
Reply from Bozu
Hello Gauri,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Reply from Bozu
Hello Rohan,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Reply from Bozu
Hello Will
,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Great service
Food is always fresh and tasty with loads of options and variety. For the quality and convenience it’s definitely worth the price.
9 January 2026
Unprompted review
Reply from Bozu
Hello Ben,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Great food really enjoyed the Mac and…
Great food really enjoyed the Mac and cheese
9 January 2026
Unprompted review
Reply from Bozu
Hello Ankit,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
I can’t live without Bozu
I have been ordering from Bozu for months now as I don’t have time to cook and could not be more happier. The food tastes authentic and fresh. The portions sizes are also very filling. My orders are always on time and it’s great value for money.
8 January 2026
Unprompted review
Reply from Bozu
Hello Dhiren,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Great quality food
Great food, great menus, good portion sizes especially if you bulk them. The quality is much better than other meal prep services I’ve tried
12 December 2025
Unprompted review
Reply from Bozu
Hello Amaan,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Delivered on time great menu tasty food
11 December 2025
Unprompted review
Reply from Bozu
Hello Sam,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Been using these prep meals for a long…
Been using these prep meals for a long time now and never had any issues with the food or delivery. Good value for money and the food always tastes fresh. Good variety of food which you can change as much as you want.
11 December 2025
Unprompted review
Reply from Bozu
Hello Josh,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Fraudsters
Terrible customer service, terrible website UX. And worst of all, they took a random unauthorised payment two months after I had cancelled my subscription. After finally getting in contact with someone they asked to see my cancellation email, ironically their platform doesn’t send cancellation emails, nor did it ever send me one to tell me I had subscribed in the first place when I placed just one order. It just suddenly turned itself into a subscription with no notice. There is no communication about when deliveries arrive either. Anyway, I am down almost £80 right now with nothing to show for it and no way of getting a refund for something I didn’t ask for in the first place, nor received anyway.
---
Response to your reply...
Confirming that I have not received a refund still, and the subsequent claim I raised via my credit card company was declined as I could not provide evidence of there being a subscription, being able to manage my account, or cancelling a subscription as there was no account management screen, no automated emails to confirm any action and ignored emails from me requesting screenshots of this being visible for me. Everything seems to have been done manually in the back-end without any front-end customer UX. So as off 22nd January 2026, I am still down £75.40 for an system erroneous order placed on 5th November 2025... with not having received any products (not that I wanted any).
5 November 2025
Unprompted review
Reply from Bozu
Hello Amish,
Further to the recent amendment of your review, our position remains unchanged.
Your challenge was declined because clear evidence showed that you agreed to our terms which were available to you throughout the ordering process.
Notwithstanding, we are genuinely saddened to hear that you remain dissatisfied. We have always been willing to appease your concerns, but once our attempts to communicate were declined, our hands were tied.
We would still welcome the opportunity to put things right. Please contact us so that we may discuss an appropriate form of recompense.
Hello Amish,
Following your review, and after a thorough investigation, we are writing to address your allegations of fraud. Our platform provides clear and accessible information regarding subscriptions and cancellations, both prior to purchase and at any time thereafter, via the terms link displayed on every page.
Additionally, your cancellation was confirmed and when an additional payment was taken in error (due to the timing of that cancellation) we issued an immediate refund.
That said, we are sorry to hear that your experience as a customer did not meet your expectations. We take pride in prompt communication and swift resolution of any issues.
If you feel further clarification or assistance is needed, please do not hesitate to revert.
Good food but overcharging
Food is great but unapproved payments are quite a problem. Fake promises of refunds are a norm... if you wish to try them, use virtual card which you can delete at any time. Using normal credit card is bad idea as those subscriptions are unstoppable...
7 November 2025
Unprompted review
Reply from Bozu
Hello Agrest,
Thank you for your candid review. We wish you would respond to our request for further information, so that we can trace your customer journey and authenticity.
For clarity, in the hypothetical event that a payment is ever taken in error, we action a refund immediately and without exception.
In the interest of transparency, we acknowledge that this has occurred on extremely rare occasions in the past. However, since our systems have undergone a comprehensive overhaul, we can assure our customers that this will not ever occur again.
On a positive note, we are pleased to hear that you enjoyed our meals. Your comments in this regard are genuinely appreciated.
Bozu is a game changer
I can’t recommend Bozu enough! The food was absolutely amazing, fresh, flavourful, and delivered right on time. As someone who works out twice a day and works a 9–5 job, this service has been a total game changer for me. It saves so much time without compromising on quality. The portion sizes are perfect too. I was left feeling full and completely satisfied after every meal. Definitely recommend to anyone looking for convenient, healthy, and delicious meals!
22 October 2025
Unprompted review
Reply from Bozu
Hello M.A,
Thank you for your feedback, we truly appreciate your comments, it is not only uplifting, it helps us to keep striving to produce great food and a great service.
Continue to take money after you cancel poor customer service
I tried Bozu for 2 weeks ordering 2 meal plans the food was decen my quality better than a lot of Meal preps I’ve used in the past.
The website and customer service though are terrible, it is difficult to make changes to your plans in terms of meals, delivery frequency and how many meals you want.
Due to the issues on the website I cancelled my subscriptions which was very difficult to do, since then I have been charged 3 additional times, been speaking over WhatsApp with customer service who ensure me I will be receiving refunds, I have received 1 of the 3 refunds so far and this has been nearly 3 weeks, really unhappy with them.
Because the food was good I was going to give it another go in January but this has completely put me off,
Good company if you want food never want to make changes to your order and never want to stop using them, if not I would strongly avoid them
7 October 2025
Unprompted review
Reply from Bozu
Hello Eddy Maunder,
Thank you for sharing your candid review. It’s disappointing to learn that you’ve lost confidence in our service, especially given your positive comments about the food. We sincerely apologise for any inconvenience you experienced.
We’ve recently completed a comprehensive overhaul of our website, making it far more user‑friendly and easier to navigate. We truly appreciate your willingness to consider giving our service another try, and we would be glad to assist you personally.
Please feel free to contact us so we can support your requirements and provide the assurances you deserve.
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