The Original Box Sash Windows Company Reviews 141

Excellent windows that fit beautifully, they have reduced noise and eliminated draughts. The fitters were excellent they covered all surfaces and kept everywhere tidy as they worked. There was only one slight frustration that there is no communication between the second measurement and fitting notification. When this is stretching well beyond the suggested timescale some extra information would be very helpful.

Very professional, very good result

Satisfied in every respect except that t there was a long wait between the original order and the delivery.
Simon and Lee were excellent . Windows look good.

I ordered 3 new windows.I am very happy with my beautiful windows they slide and glide with ease cut out noise and look great.I had Simon install my windows he was very professional and polite. My floors were covered and my windows were painted the same as the house. I was asked to give the colour of the paint and it all matches. I would recommend the original sash windows company to my family and friends when I save more money I will replace the other 3 windows.

Totally fabulous service from The Original Box Sash Windows Company.

The craftsmanship of the windows was top grade and they look beautiful in our Georgian property. The team that installed them were professional, courteous and a total pleasure to have around.

Highly recommend this lovely company

only problem was the long wait to have the new windows

New double glazed sashes fitted about a month ago in a Victorian terrace house. The company advised that only the sashes needed replacing as the original casements were in good order. They look very smart and are identical to the original 120 year old sashes (which is good as it's a Conservation area). They open/close very smoothly and have good quality fittings. Already I am aware of the increased warmth in the house and the increased sound insulation.
Staff attending on site - surveyor and fitter- were excellent showing a high level of detail in their work; were very tidy and personable.
So from the above, the company and product is fully recommended.
Delivery and fitting were delayed considerably due to Covid and supplies issues, and I have deducted a star because of a lack of communication from the company with respect to keeping me up to date with progress. I had to take it upon myself to find out that delivery was knocked back a couple of times rather than the company taking it upon themselves to keep me up to date, which led to frustration and anxiety. . . . but the new sashes are really good.

We were pleased with the response to our initial enquiry and the following detailed survey. Having had the e.mail about the delay due to covid, which we accepted, felt the communication could then have been better. During the 3month delay there was no other contact, which was a bit worrying, until we were in touch.
Work carried out by Dave and Simon was excellent they could not have been more tidy and efficient. The windows replaced the original Victorian ones,to which we had added secondary glazing. They are beautifully finished and a great compliment to the house ,making it even quieter.

Beautiful windows, very well fitted and excellent quality. Great company and professional service. Only issue was waiting 7 months from ordering to fitting.

I've used this company before and never thought to use anyone else the second time. Very professional site staff with a high quality product to match

Box Sash replaced six windows for us in two days. They worked quickly and efficiently and tidied up brilliantly. The windows are great quality and matched the original window style in keeping with the character of the house. Box Sash replaced several windows for us about 6 years ago and did a great job which is why we chose them again.

Good quality windows very well fitted but had to wait longer than anticipated for fitting probably because of COVID. Overall am very happy .

I would recommend this company; the fitting was done efficiently and neatly, and the windows are well-constructed and draught-free.

If you are looking for a company to manufacture, supply and fit outstanding wooden windows and or doors look no further. This company supplied eight new sliding sash windows (including the frames) into the front bay of our victorian property, in a conservation area in Kensington. They provided valuable support throughout the planning permission process, supplying all of the required drawings and answering numerous questions from the Planner. The windows are beautiful and have transformed our Property. The Installers were extremely courteous and tidy and true craftsmen of their trade, it was a pleasure to watch how much pride they take in their work.
Our Property was left spotless at the end of each day.
Every point of contact I had with this firm was positive and efficient, an absolute pleasure to deal with. The price of our windows was extremely competitive and comparable with other quotes we received. This firm has been established for years with our installers informing us that they have worked there for over 20 years. Truly outstanding service from start to finish.

Currently renovating a large house in East London and have just had Box Sash double glaze and restore all the windows. The service has been excellent from start to finish and we are so pleased with the final result.

Due to Covid, there was a minor delay with the start date, but all the tradespeople and companies we have been working with on this project have been hit hard. Tania and Jane in the office kept us continually informed and the delay wasn’t anywhere near as long as we expected it would be, considering the circumstances.

Our fitter was a really skilled craftsman and left the rooms spotlessly clean and tidy every evening.

It’s obvious that all at Box Sash take great pride in what they do. We would not hesitate to use their services again.

Very poor experience, misinformation at sales stage and then delay upon delay - we are currently at double the original estimated lead time and counting. If I could go back I would not have ordered with this company.

We have just had five sash windows replaced at the front of our 1840s house. The replacement was long overdue. Now with the new windows in place we are thrilled with the result and only sorry we have waited so long!
The impact of the new windows on both sound and heat insulation was noticeable immediately.
The Original Box Sash Windows installation team were superb - courteous, efficient, friendly and they completed the work in under two days. I can recommend them without hesitation.

Door quality and fittings are generally excellent. It’s beautiful and gets many positive comments.

Expectations on timeline were not set when the order was taken. Delivered 6 weeks late (in my view) but Box Sash would dispute that and just referred me to their small print. To be fair, this was also during Covid and there weren’t many suppliers not impacted.

Not the cheapest but we are pleased we chose them. Good quality and expertly and professionally installed.

Amazing quality and service. The new windows are incredible, so beautiful and also so good at insulating temperature and sound. Really so happy with them, thanks!