Boxhero Reviews 13

They say "no shrinking" I bought 5 pairs and never got to wear any of them. I washed and dried them and they shrunk like hell.. no happy at all with box hero

BEWARE, BOXERHO IS A SCAM COMPANY. I can only imagine that the positive reviews are paid for or bots, do not believe them!

Things started out well. I ordered some boxer briefs with a deal, got 10 pairs with a money back guarantee. I also signed up for their "Prime subscription" where the first month was free "cancel anytime."

When the set of 10 boxer briefs arrived, the material was great, but they were a bit too small, plus they were more of a "trunks" style. When the "Prime" subscription arrived those boxer briefs were the regular longer style and fit much better, again the material is really great actually.

The problems started when I tried to get my money back guarantee and cancel my "boxhero prime" subscription.

First of all, this company is mostly Bots. When you send an email a very stupid bot responds for the first several times until maybe your email gets sent to a real person. At one point I asked for a phone number to call and speak to someone live, but that number just rang and rang and no one ever picked up.

As far as the original set of 10 boxer briefs with a "money back guarantee," I was told rather than a refund, they would exchange my trunks style boxer briefs for the longer style. I just had to pay a $12 re-shelving fee, but they would give me a $25 credit and a free shipping code to make up for that.

That was in Sept of 2025, as of today Feb 9 2026 I have not received the replacement boxer briefs, the $25 credit or the free shipping code. I got a refund for the "re-shelving fee" and all the initial purchase after reporting Boxhero to my credit card company.

As far as the Boxhero Prime subscription, that has been even more frustrating. Communicating with Boxhero customer service, I canceled my subscription and was told from them that it was confirmed. But then I was charged again and sent an email confirming shipment of a new "Prime Shipment" of two boxer briefs and socks. I contacted them saying that I had canceled this subscription, to refund me the charge, and cancel the shipment. They said the shipment was already on the way and I to contact them when it arrived to return it and receive a refund. When the shipment arrived I contacted them. They responded saying send a picture of the shipment, I did. But then they never responded to that communication.

At this time I also still waiting, hopeful, for the original replacement 10 boxer briefs and store credit. And Boxhero sent me a survey as a "valued loyal customer." I responed to the email outlining the issues I was having. After a few bot responses, I think I got a human who seemed to be simpathetic and said they'd take care of it all. They assured me my replacement boxers were on the way. This was after several back and forths sending confirmation of paying the re-shipping fee; asking for confirmation, me sending it, hearing nothing, I ask for a tracking number on my shipment and the store credit, they ask for confirmation of the re-shelving fee again, I tell them it's attached in the above email thread, they say it's coming. I ask again for a tracking number and the store credit, radio silence again; this happened 3 or 4 times.

They also assured me my boxhero prime subscription was canceled and I would receive a refund.

A month later, I received another shipment confirmation of my Boxhero Prime! And the process started all over again.

This has happened again and again, about 4-5 times over the last 6months. I finally contacted my credit card company and disputed all these charges. Only one refund for a single Boxhero prime charge was issued by Boxhero itself.

And just when I thought I'd finally settle this... I just received another SHIPMENT CONFIRMATION of my BOXHERO PRIME on Feb. 8 2026. This time I'm going straight to my credit card, although I still have to wait for the charge to officially post to dispute it. Hopefully I will be able to block any future charges from Boxhero because they clearly refuse to stop.

BEWARE, BOXERHO IS A SCAM COMPANY. They communicate very nicely, but once you want to cancel they send you in endless frustrating pointless loops with bots and promises they will never fulfill.

The product is ok although not unique and there are plenty of other suppliers who offer simialr products. I made the mistake of upgrading my order for the luxury pack which included a gift certifcate. The certificate didn't arrive and I am not convinced that I received the upgraded service. I contacted the company in October 2024 upon receipt of the shorts and explained the missing items. Eventually an investigation was promised.

It's now 20/01/26 and I have received an email advising that I need to return the shorts to Boxhero for investigation. I'm sure that they don't want shorts back that I have been using since October!

THIS COMPANY IS A JOKE, THEY SEND THE WRONG SIZE AND DO NOT HONOR ANY BOGOF PROMTIONS

WHEN YOU CONTACT THEM THEY SAY THAT THEY CANNOT DO ANYTHING IN REARDS TO THIER MISSTSKE. SCAM

This company has deceptive marketing practices along with unresponsive customer service. They do not honor their website return policies and their products are not sized to US sizing.

DO NOT ORDER!!! This company is a complete rip-off and the worst customer service ever. Their website states " 45 days money back guarantee", "free returns", "NO QUESTIONS ASKED". ALL LIES! They send you child size underwear and make it impossible to get your money back.
I can guarantee that any positive comments are posted by the company. This is a rip-off company and, by far, the worst company for custom service ever! They have "45 days money back guarantee, free returns, NO QUESTIONS ASKED" (these are copied directly from their site) all over the website and yet when you try to return something you will be ignored.
The phone number for customer service goes to someone who barely speaks English (which is to be expected that it is outsource, but a US phone# should at least be moderately able to speak English) and then they keep repeating the same thing "I will forward your request to another department and they will get back to you) over and over. When you press them for more information they disconnect you.
The emails say the same thing over as well and here is a copy of the responses I am getting:
Hi,

Following our call, (BTW, I never spoke with this person)

We fully understand your wish to receive a full refund.

However, we would like to inform you that a full refund is quite complex at this stage. For a complete refund to be possible:

The products must be returned at your own expense, as we do not provide a prepaid return label.

Once received at our warehouse, the items must go through a strict quality check to confirm they are in perfect condition. This process may take some time and delay the refund.

To simplify and speed up the procedure, we would like to offer you an alternative:
👉 A partial refund of 35%, without having to return the products, along with a 20% discount on your next order.

This way, you may keep the items and, if you prefer, resell them on your own.
We hope this solution will be convenient for you and help resolve the matter quickly. Please let us know if you would like to proceed with this option.

Sincerely,

Julia Lopes, Customer support team
...and here is response #12 (which says the same as response #1):

Thank you for your message and we are sincerely sorry to hear about the situation you are describing.

To resolve this inconvenience and restore your confidence in our service, we would like to offer you the following solution:

We invite you to keep the product in question, without the need to return it. You are free to offer it as a gift, give it away, or even sell it, as you see fit.
We will send you a new product in the correct size. We simply ask that you pay the redelivery fee of €9.99 per pack.
We are also pleased to offer you a $25 gift certificate, valid for one year, as compensation.

We also ask that you provide us with your exact measurements (waist circumference in cm) so that we can send you the product in the correct size.

After settling the fees, we kindly ask you to provide proof of payment so that we can initiate the reshipment process.

If this offer is acceptable to you, please pay the redelivery fee via the following link:
Stripe: not allowed on Trust Pilot

Pending your response, we sincerely apologize for any inconvenience.

Regards,
Boxhero support team

So basically, NEVER do business with this company, EVER!!!

Wrong item delivered no response or any proper customer support link provided BBOXHERO and Mancrate perfectly organised scam

I ordered fiber underwear 4 days ago, but I received normal cotton underwear instead. This is completely different from what was shown on the website. Very disappointed - the company is misleading customers by showing one product and sending another. Please be honest with your buyers,
And
I ordered under the “Buy 5 and Get 5” offer, but I only received 4 boxers. The quality is also very poor — they sent cheap cotton material instead of what was shown on the website.

they are fraud.
they send different company product
there is no response when i try to return it

"Boxhero.in" is a FAKE WEBSITE and they send just few local scrap products in a box to cheat you with COD option. DON'T BUY!!!!!

Fake fake fake fake company
Don’t order from them

Fake company ,fake product and fake review on the website ,ordered 5+5 bamboo boxers received such a scrap material products don't trust the site and do not order